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24Bettle Casino - Delaying verification and withholding payment

65 hours left for 24Bettle Casino to respond.
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Complaint Info
Disputed casino 24Bettle Casino
Reason Verification issues
Amount € 2200
Antrimlisa Ireland
Posted on November 21, 2020

On Monday 16th November, I requested 2200 which I won to be withdrawn. The day after my withdrawal was rejected due to not meeting the criteria. This was not told to me, I had to send a separate email to find out why and apparently it was because I had selected the muchbetter option when I requested the withdrawal to be processed. I was told I needed to select the bank transfer and put in the necessary details, which I did on Tues 17th November. On Tuesday I submitted all the documents, my proof of address and bank statements which were both official PDF documents downloaded directly from the websites. My id I sent and copies of my debit card, back and front. So to date, I have been fobbed off with the same emails that it is with the legal team and that it's a long process, they've even said to have gritted teeth that it's a duration. I am getting very worried and it's very stressful. Please can you help. You can see from the screenshot that the withdrawal is still pending and was initially requested on the 16th
Lisa

Antrimlisa Ireland
Posted on November 22, 2020

So today is now day 6 where I requested a withdrawal, my withdrawal is still pending. As of yet no correspondence in relation to my documents being verified.
The live chat quoted me this today " Verification, whilst horribly frustrating, does usually get resolved in the end - even if through gritted teeth"
What does one take from that? For definite it's a lack of professionalism, and to be honest that kind of statement shows you how little their customers mean to them. Very disappointed and very stressed out by all this. I'm recovering from covid, really didn't expect to have this struggle

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