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24Bettle Casino - Delayed withdrawal and frozen account

Complaint Info
Disputed casino 24Bettle Casino
Reason Delayed payment
Amount € 2200
Posted on August 1, 2018

Hi there,
on May 7th, I tried to make a Withdrawal for 2200€. After the request they asked me for documents, which I've sent them. First the accepted everything but one document from my bank account. It just was to old. Two months later I received a new document from my bank and sent it to 24Bettle. This one they finally accepted.
After my account was now verified I tried to log in to make the withdrawal. All of the sudden my account was frozen.
Now I asked multiple times why they froze it.
I got the answer that my account is under investigation due to multiple accounting.
I know for fact that there is not more then one account I opened at 24Bettle. For weeks they just tell me ist under investigation and there is nothing new to it but I can't imagine why it takes that long...
so I hope someone can help me here.
Thank you

Posted on August 9, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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