Complaint #208 24Bettle Casino

Delayed withdrawal and documents

By Kombinator

4 years ago

Hello,

I've played at this casino and won 230. I will also mention that I deposited a lot at this casino so this is the minimal sum I won and want to withdraw. I have contacted live support many times over 2 weeks for the documents verification and after 2 weeks they finally confirmed the one document that was needed. When they confirmed it I wasn't even notified about it that they accepted all my documents. Now that all of the documents were verified the withdrawal has still been pending for 1 week. On the site the information stated about withdrawals pending time is 48 hours after which they proceed with the withdrawal. Clearly now it's been more than 48 hours, it's been about a week now. In between I contacted live support many times again and they always stated the same that it will be processed "shortly" but nothing has happened.

Like I said before any information that I received I had to go to their support personally and ask them about it.

I politely ask you to help me resolve this matter as I'm really uncomfortable with this situation.

Regards,

< first name removed >

Disputed Casino 24Bettle Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 24Bettle Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Kombinator

4 years ago

Hello,

I would like you to show me the actual proof you supposedly sent to askgamblers team with me allegedly having multiple accounts on your site when in reality I have only ever registered one on your site specifically!?

24Bettle Casino

• Representative

4 years ago

Dear Ask Gamblers team and player,

Please be informed we have reviewed this matter and it has been detected that the player breached our Terms and Conditions regarding multiple accounts and therefore both connected accounts have been closed.

After additional checks have been made it has been established that this was indeed a case of multiple accounts.In such cases when our relevant department suspects that there is a breach of our Terms and Conditions in sections 47. and 48. for having multiple accounts we will start standard KYC procedure by requesting documents from all accounts that are possibly connected.

Please find sections of our terms and conditions that are relevant for this case below:

"Each player is allowed to open only one Account per person, family, household, IP address, and email address. Use of more than one Account per physical Player is known as "multi-accounting" and as such is strictly forbidden."

"In the event that We suspect that a Player is opening multiple accounts by using the same or similar names, address, telephones, email addresses, same or similar dynamic IP addresses, computer or other devices, with the intent of defrauding or cheating, We reserve the right to close an Account or Accounts at any time and to cancel all the transactions, bets, waive winnings and deduct bonuses from all relevant Accounts."

All of the proofs from our system have been shared with the Ask Gamblers complaints team to support the above claims and we will be awaiting the resolution here.

Best regards

24Bettle Complain Team

Kombinator

4 years ago

Hello,

I have contacted your live support and they told me that my account has been frozen due to violations of terms for “having multiple account”. This is not the case at all since this is my ONLY account that I have on this casino site. Why did you request my documents and information which you stalled for as long as possible and let me waiting for 1 month+ while telling me that the payment will be proccessed shortly just to then accuse me of violating your terms when that is not true at all. I would like to see proof of evidence that I have multiple accounts on your site. I have read your other complaints and I’ve seen many times that this isn’t the first time you accused someone for having multiple accounts without proof. This is not acceptable.

24Bettle Casino Complaint Stats

Resolved 80 / 90

Avg. Amount $1,998

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

24Bettle Casino Complaints

See all complaints for this casino

24Bettle does not pay 3006 EUR withdrawal

Hello,

I won 3006e money from 24bettle casino and made a withdrawal request on July 14, 2025.

I sent all the KYC documents they required for repatriation. They accepted my KYC document. On July 17 at 4:05 p.m, i received an email from them saying that the first part of my withdrawal has been paid and is on its way to my account, and the second part should arrive on July 24.

They said that the sum of one share is always 750€. They did not say when the remaining two would be paid. I have not received any withdrawal money to my bank account.

I've had a conversation with the casino, but they always answer that they're just looking into the matter. The casino responds very poorly to messages.

Now for two days I have sent many messages and they dont answer anymore.

Unresolved

€3,006

24bettle Condors Ltd is not paying out my fair winnings of 4646 EUR

In December 2024, I won €4,646.27 with a Champions League bet. The casino/betting company 24bettle (Condors Ltd.) decided to close my account and invent all kinds of fake excuses to avoid paying out my winnings. They closed my account and refunded my deposit. Afterward, I contacted the MGA and MADRE. After reviewing everything, the MADRE ruled in my favor and ordered them to pay out my winnings. That was on March 26, 2025. After that, the MGA also contacted them, instructing them to pay what they owe me. They still have not paid. The next step is to wait one more month for the MGA; afterward, lawyers will pursue the money. I am also trying to get my money back with your help, AskGamblers.

If you need any screenshots or any proofs, I will upload anything you need. Thank you very much.

Unresolved

€4,646

24Bettle Casino- Delayed payment 1313 EUR

I would like to write about my situation with 24bettle. I have deposited two times for 10 and 300 eur and after few days my balance was on account 1613 eur. I have made a withdrawal for 300 eur and they asked me for all documents which I sent them and my account was verified. On 7th November they send me that 300eur is confirmed and it will come in 1-2 days. I made a withdrawal also for 1313 EUR soon after that.

On 11th November I wrote them where is my withdrawals ?? On14th November came just 300 eur to my IBAN account and I received an email from them on 19th November that 300EUR should already came and the second will come in two instalments. One will come soon and second on 26th November (I have a proof of their answer). Today we are already 26th November and my second withdrawal of 1313EUR still did not come not even the "first" instalment....

I wrote them again and they still don't reply also their LIVE chat is not working. I don't know what to do so I wrote here. I'm really uncomfortable with this situation and I politely ask you to help me resolve this problem.

Unresolved

€1,313

Over 40 days delayed withdraw

I made a withdrawal request to 24Bettle casino on 19 July 2024. The withdrawal request was approved on 21 July 2024. However, even on September 2, 2024, the money has not arrived in my bank account. Below is a description of events and email communication with the casino.

After that I waited a few days and when the money didn't start coming I contacted the casino in live chat. From livechat was asked to send proof that the withdrawal has not yet arrived in my account. I sent my bank statement to the requested location.

After this, I was asked to wait until the appropriate department takes the matter into consideration.

On July 29, 2024, I received an e-mail informing me that my case has been accepted for consideration:

Your ticket has been received and has been assigned ticket number [379-2E3A64C6-0028]. Please keep this ticket number for your records and include it in the subject line (including brackets) of all future emails relating to this ticket.

An agent will respond as soon as possible.

Thank you,

24Bettle Player Support

Unresolved

€620

4 days delayed payout

3 days have passed since the money from the payment did not reach my bank account, in support they write that everything has been completed on their part and cannot provide proof of payment, the account is fully verified, the bonus has long been won back, but there is no money in the bank account.please do something because they are not responding to my emails.

Resolved

€400

Casino delaying payout of 550EUR

Hi.

05-10-2023 My withdrawal was accepted, after week from that they said money was sent.

Money still did not arrive in my bank account. Today it's 35 days from the approved withdrawal of 550 EUR. If I write to the chat or to support they keep telling me things like "Please be more patient", "it's strange, money should be in your account already", and "Funds should be in your account very soon". Sorry, but I see over 70 complaints on AskGamblers about delaying withdrawal with the same problem so there is probably something wrong with their financial department and it must be resolved.

If they made a transaction it should be on my account in a maximum of 3 days, I have no unusual bank. From my side everything is ok.

So I am asking for help AskGamblers company because it's very frustrating and stressful.

Thank you

Resolved

€550

9 days withdrawal pending

I made a withdrawal of €1550 9 days ago, my withdrawal is still open.

My game account has been verified and all documents have been approved just over a week ago.

I have been in contact with the live chat several times about it and they only promise to speed things up. But 9 days is a really long time to process a withdrawal.

This has not happened at any other casino.

Resolved

€950 payout delayed

Hi!

I made a withdrawal for 950.26 euros on September 12, 2023.

It was approved quickly but I haven't received my money yet.

The casino claims that the payment has been successfully paid to me.

I don't think it's actually been paid because bank transfers these days aren't just one or two days at most.

I have provided the bank statement they requested. It shows that my bank account has not received that withdrawal.

Help me please!

Resolved

€950

Payment payout delayed

I have passed all verification but was told that I have been excluded from a sister company. As per their terms and condition even if they close your account they will pay you out but all they have been doing is stalling it’s been 2over a month and a half now and they still claim is being looked at by relevant department. Please help me get my payout.

Unresolved

$4,800

Withdrawal delayed at 24bettle

Hey! I made a withdrawal of 350€ from this casino the 27 of May and still hasn't gotten the money, they are not responding to emails anymore and livechat says they can't do anything. It said it will take 1-2 days for withdrawal to come and I understand some delays can happen on every site, but the way they try to solve the issues is very under all critics and they won't answer me even tho several emails. What to do?

Resolved

€350