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24Bettle Casino - Delayed payments

RESOLVED
Complaint Info
Disputed casino 24Bettle Casino
Reason Delayed payment
Amount € 4147
Posted on November 29, 2019

Hi,
I'm waiting since 18.10.2019 for the payment of my 2nd installment in the amount of 2.500, - €. I am always presented with other excuses. This will also block my last payout over € 1,647. The employees are constantly referring to the financial management of the casino. Aer, as I have read here, this approach should be known to you. Overall, I am waiting now for 23 days on the long due payments. If you need all email traffic, please let me know.

Many Thanks for your Help

Posted on December 2, 2019

Hello,

Just confirming that we have received your request and working on the best possible resolution.

Please, allow the relevant teams some time to perform the necessary checks.

We will get back to you shortly.

Sincerely,
24Bettle Management team

Posted on December 3, 2019

Now there were 2,500
, - € paid and there are still 1,647 € open!

Posted on December 6, 2019

Dear Player,
 
Please be informed that our Financial department has informed us that the payment of 1,647 € was processed on 6th of December. The payment will reach you in 2 to 5 business days from the date it was sent, in accordance with the international banking law.

Sincerely,
24Bettle Management team

Posted on December 9, 2019

Ok, no payment has been received yet. Let's wait for that ......

Posted on December 13, 2019

Dear Player,

We would like to remind you to check and update us regarding your case.

Have a good day.

Sincerely,
24Bettle Management team

AskGamblers
Posted on December 13, 2019

Dear @Ollikahn234,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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