Made withdrawal request of 3288 € , which was approved 16.11.2018.. They promised bank transfer would take 2 -5 days. Now it's 6.12.2018 and still haven't received the money. I was told that the money should by in my bank account and i need to send screenshots from my bank to confirm that the money hasn't arrived. After that no answer. Asked them what's going on few days later and I was told they will reply when the problem is solved. It seems that this is not the first time.