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24Bettle Casino - Delayed €33 Withdrawal

RESOLVED
Complaint Info
Disputed casino 24Bettle Casino
Reason Delayed payment
Amount € 33.32
Posted on June 25, 2019

I made a withdrawal on 17. June 2019. Today, 24. June, after i am already verified, my withdrawal is still missing. The Chat Support / E-Mail support told me different Information. The Status of my withdrawal is still not approved. Had the same Problem on the sister Platform Rembrandt. Just got my money there After Complaint, Amount is 33 Euro.

Posted on June 25, 2019

Dear Player,

The withdrawal request of 33.32 euro has been approved for wire on the 21st of June, as per confirmation received from our finance team. Normal bankwire transfer would take up to 5 business days to reflect on recipients account. Please, check in with your bank in the following days as this payment should arrive until the end of the working week.

Best Regards,
24Bettle Team

Posted on June 26, 2019

Dear 24bettle, today 26.6 i still did not receive the money. If its payed out on the 21.6 it should be already there. Its the same Problem, i had on your sister casino Rembrandt. They promised me, that my money will be lately there after day 5. Of course, it wasnt. Im rly sure, that i did not receive it on friday

Posted on June 28, 2019

Dear Player,

The payout should have been received by now. Could you let us know if you checked with your bank? We are awaiting your confirmation.

Best Regards,
24Bettle Team

AskGamblers
Posted on June 28, 2019

Dear @Emkiu900,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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