In 24Bettle the payout requests are being handled after 48 hours of the request as it is explained in our terms. When this is regarding your very first payout only then you may experience some delay. This is due to verification reasons as time is needed to cover all the legal requirements.
Your withdrawal request of 289 euro has been approved on the 9th and wired to you after approval via bank transfer. The estimated time frame for money transfers using this method is from 2 to 5 business days. It solely depends on your bank whether they will process the received money on your name the 2nd or the 5th day. We as a company do not have control over processes of your payment provider. Having checked with our financial department who have looked into your case, we can confirm that the transfer is successful on our end we believe that by now you have already received your winnings. Please, do check your account and confirm.
24Bettle Support Team