Complaint #95 24Bettle Casino

Delayed 50 eur payout for 11 days

By alvaro T.

6 years ago

I have an account in 24betlle since 3/4 month already, short deposit history, and also short withdraw history. I ask 150 EU withdraw one month ago via neteller and everything went ok. Now on august 31 I ask for a 50 Euros withdraw to my bank account in EUROS, and money never arrive.

After 5 workings days I ask to support and they ask me to send them my bank statement to see all my movements until that day, what I think pretty invasive, so I ask them for the statements of that transaction, so I talk to my bank to look up for that money. They don't give that...so I send my bank statement (notice that I have two 50 euros deposit during that week, so I also send them the statements and details of that two deposits).

Well until today no money, support say that financial departments its running an investigation to see where is that money... I ask: "Its not easy to give me the statements and I talk to my bank"...if you paid, why you are running an investigation?.

(Also notice that in they terms and conditions they ask for a bank statement to identity proof, etc, that I already sent several month ago)

Disputed Casino 24Bettle Casino

Reason Delayed payment

Amount €50

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

aldus2336

• Argentina

6 years ago

chat transcription

aldus2336

• Argentina

6 years ago

I have problems to attach the second file, the transcription of live chat. If askgamblers provide me an email , I will send you, anyway I will try later:

2 - chat transcription: Says:
"I have checked your account and i see that you payout should be on your bank account"
"You can send us email with evidence that your payout didnt arrive on your bank account"
"In order for them to be able to do this, I would like to ask you to provide us with a bank statement from the day the withdrawal was processed (1/9) until the current day."
"yes you can see with them maybe is some issue with your bank"
"Yes it will help our finance department are working on your case and they will get to you as soon as possible"

aldus2336

• Argentina

6 years ago

What the point of all this lies?

attach files

1 - you sayd that pay me to mi bank account number XXX88

2 - chat transcription: Says: "I have checked your account and i see that you payout should be on your bank account"
"You can send us email with evidence that your payout didnt arrive on your bank account"
"In order for them to be able to do this, I would like to ask you to provide us with a bank statement from the day the withdrawal was processed (1/9) until the current day."

24Bettle Casino Complaint Stats

Resolved 80 / 90

Avg. Amount $1,998

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

24Bettle Casino Complaints

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After that I waited a few days and when the money didn't start coming I contacted the casino in live chat. From livechat was asked to send proof that the withdrawal has not yet arrived in my account. I sent my bank statement to the requested location.

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On July 29, 2024, I received an e-mail informing me that my case has been accepted for consideration:

Your ticket has been received and has been assigned ticket number [379-2E3A64C6-0028]. Please keep this ticket number for your records and include it in the subject line (including brackets) of all future emails relating to this ticket.

An agent will respond as soon as possible.

Thank you,

24Bettle Player Support

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