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24Bettle Casino - Cash out and verification problem

RESOLVED
Complaint Info
Disputed casino 24Bettle Casino
Reason Verification issues
Amount € 1000
Posted on August 13, 2020

Good evening, I sent my documents to 24Bettle on 27.7. I have been waiting for more than 14 days for confirmation of verification. I ask daily in live chat and emails. Every time I am told that the documents are in progress and that the employees are doing their best. I have a payout of 1000euro since 05.8 and 400euro in the account. I hope they can help me further.
Of course I can send you screenshot of the email history. I even sent 2 the documents to 24Bettle

Sincerely, Ronnie V

AskGamblers
Posted on August 20, 2020

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers
Posted on August 20, 2020

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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