I made € 30, € 75 and € 80 deposits on June 6, 2022 with trustly. I managed to win a total of about € 7,500, of which I tried to withdraw € 7,000 on June 7, 2022. I didn't take any bonus. My withdrawal has been open ever since and my account has been verified and the documents approved.
I will not receive any information from customer service when my withdrawal will be accepted. The 48-hour processing time has long since passed.
Attached are screenshots from my account.
I would like to know why my withdrawal is not being processed and whether the casino is going to pay my winnings at all. This is really frustrating.