Zen casino is a place I've known for a while now but only recently decided to make a deposit there. Why? Well I had found out on Askgamblers list of welcome bonuses Zen casino welcome offer and it interested me. I do like to play with bonuses as it allows you to risk less of your own money and I thought that the casino terms for this offer were quite decent.
First of all, the casino is powered by well known game providers, including Netent so that was a good sign. Secondly and most importantly, the casino's welcome offer was quite generous - for your first deposit, you could get a solid boost of 150% match bonus. I also really liked the fact that the minimum deposit to qualify for this offer was just 10 eur which is great for a low-roller for me. It's enough to try the casino out, see if you like it and the wagering for this offer was 45x bonus amount.
After signing in I had a quick chat with support regarding this offer and I was given a green light that I'm eligible for it. Always good to double check, especially since I had signed up a month or two ago. However, I hadn't fully verified my account so after I made a 40 eur deposit, I got the money added to my account and a pop-up regarding accepting bonus. I accepted it yet when I was trying to play a game, I noticed that I couldn't use the bonus money as my account wasn't verified, bonus money also didn't show up anywhere in my account. Then I sent another utility bill to verify and it was accepted shortly so when I opened Twin Spin, I could use bonus money on it. However, I find it super odd that the bonus money is in a separate wallet, so you need to choose whether you're gonna play the game with real or bonus money, at least that is how I understood it. Also I know that for some players the game selection for bonus funds could be a downfall - when you have a bonus you can only play games listed with "bonus" icon, but at the time I played there, the list was nearly 200 bonus games, so still enough to choose from.
With 100 eur balance and around 2.5k eur wagering to meet, I wanted to try my luck with Twin Spin slot. I opened it using bonus funds and played it with minimum stakes. At some point my bonus balance was nearly 100 eur but eventually I lost it entirely. Then, even though I was quite confused about how the bonus works, I went to play Twin Spin again using Real money balance. Nothing happened, no big wins or any other balance boost and eventually I ran out of credits.
Overall I have mixed feelings about this offer. Yes, the game selection for bonus games could be increased, but at least the minimum deposit is low and wagering is decent.
On another note, I don't think it's fair to allow players to make real money deposit and use it on games but not get the bonus just because you're not verified. I believe that in that case you should be fully verified prior depositing, otherwise for me it doesn't seem too fair. Also I really didn't like the fact that I had to choose whether play with bonus money or real money, I like it when the bonus is added to the real money balance with the respective wagering requirements.