When I opened my account there must be honest sometimes I dont read all of it about their terms and conditions, well sometimes half of it just because sometimes I am lazy. Their welcome bonus of 100% and plus 50 free spins will be triggered if depositing with some other paying method except from e-wallets, because depositing with Neteller or Skrill you'll play only with your own money. Still my deposit went with my Master card and that way I was eligible for their welcome bonus.
As I said didn't read their terms of their welcome bonus and since I deposited 25 euros was hoping to get the 50 free spins as well. Sadly didn't get anything from it so I asked help from their live support agents. Theri agent are great so far, the agent explained that the minimum deposit has to be 50 euros if I would like to get those free spins and as a good gesture he add me only the bonus of 100% match.
The look of their site is nice one, everything its in order and pretty easy to navigate, still didn't found anything about their loyalty system which was pretty odd. In this days not having loyalty as comp points or something is a bit strange, having all the competition online I don't see as a good thing which will make me to come back again.
So with the bonus I had 50 euros to play, played for a while, actually played for an hour or so but lost my bonus. Well wagering X 40 the bonus isn't that easy and if the games are in the eating mood wont get you anything and on the other hand if the game is generous X 40 is pretty easy to wager. Well sometimes you're lucky sometimes youre not, its all about luck.
Cheers for yet more stars!
Let´s be honest we´re all a bit lazy when it comes to reading long boring T&Cs, that´s why we like to keep ours short and sweet: https://twin.com/document/bonus-terms. Keep an eye on minimum deposit, rollover, validity and restricted games - and you´ll avoid any disappointment.
But as you experienced, our terms are pretty standard, plus we are flexible and our Support team is brilliant. We´re glad they added part of the welcome bonus manually.
Last but not least, we now have a Loyalty Programme (it´s fairly new, you might have registered just before launch): https://twin.com/loyalty - you can also find it in the top left corner > Loyalty Programme. You´ll earn points as you play and go through 200 levels with Free Spins and Cash rewards. You can keep an eye on your progression at any time, on the top right corner (next to your profile icon). Check it out!
The Twin Team