Complaint #3 Wildz Sportsbook

Refusing to withdraw

By Locoxo

6 months ago

It's been 3 weeks or more, when all WD request has failed. Live chat CS claims Finance Dep. investigation the issue, but there is no issue. I've provided both IBANs linked to 2 debit cards I've deposited. Failed

They refusing to send me money to Skrill, claiming 'closed loop policy', which is exactly solution when debit card WD failed, then they do wire to bank account, which they keep failing all the time I request.

Sum in the subject is around 200€, but they still trying to avoid at all costs.

Disputed sportsbook Wildz Sportsbook

Reason Declined payment

Amount €200

Discussion

AskGamblers

• Support Team

6 months ago

Dear @Locoxo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Wildz Sportsbook

• Representative

6 months ago

Hey Locoxo,

Thank you for your message.

We would like to inform you that we will allow you to make a withdraw request via Skrill as a one time exception after following our instructions how to do that. Our Customer Support team has also sent you email regarding this few hours ago.

We would like to ask you to check the email our support has sent you. There is instructions to you how you will be able to make the withdraw.

We understand your issue and we apologize for any inconvenience it might have cause to you.

Thank you for patient and co-operation.

Best regards,
Wildz.

Wildz Sportsbook Complaint Stats

Resolved 2 / 2

Avg. Amount $377

Avg. Complaint Duration 6 days

Avg. Response Time 19 hours

Wildz Sportsbook Complaints

See all complaints for this sportsbook

Holding my funds

About 3 weeks ago as I went to withdraw my funds ( I’ve withdrawn 100s of times before this) I got a notification saying my account is locked and cannot withdraw.

After looking into this I see that they wanted bank statements from me showing how I fund my account. I then went and uploaded all my savings account and my other accounts on my bank.
They came back and said “ These have now been reviewed and we do have to ask you for further evidence as your savings doesn't substantiate the losses on your account in July 2025. In order to prove the origin of your funds and to ensure that your losses are within your means, we ask you for one of the following evidence.
Your monthly income (salary, government assistance, or any other document showing monthly income).
Your most recent T4/T4A document”
I currently am unemployed and do not receive any benefits from the government. ( if I knew I had to be employed or received benefits to play on here I would’ve never signed up) so I cannot provide those documents.

I then explained that my funds come from a gift from my parents. They then asked for third party pay slips (from my parent) and a letter with there id saying they gave me this gift. I uploaded what they have asked for and they came back with this

Unfortunately given your confirmation that you're not receiving any sort of consistent income via employment/government assistance we won't be able to continue with our source of wealth process. One you are in employment or receiving benefits you can always send these documents forward and we can unblock your account.

Again I would like to reiterate I would’ve NEVER signed up to this if I knew there was some secret rule that you have to receive benefits or be employed by the government. It sounds ridiculous and now I cannot withdraw my money that is inside of my account.

I am at a loss on what to do now and I’m not sure how they are just allowed to take my money. I don’t even care about using there service anymore I just want my money back. That is rightfully mine.

Resolved

$735