Complaint #1 Trivelabet Sportsbook

Offered me bonuses when I tried to close my account

By Najm M.

1 week ago

Hi,

I requested account closure in October 2025. The operator failed to properly process the request and has failed to provide the transcript of that request despite repeated demands. Had the closure been implemented correctly, I would not have been able to deposit and lose more than 400,000 NOK thereafter.

I would ask you as regulator to ask Trivelabet to provide the following:

All chat logs.

All internal notes on your account.

All closure/self-exclusion requests.

All marketing communications sent after the first closure request.

Since they ignored my several requests.

Sincerely

Disputed sportsbook Trivelabet Sportsbook

Reason Self-exclusion

Amount kr400000

Discussion

AskGamblers

• Support Team

5 days ago

Dear Trivelabet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Trivelabet Sportsbook Complaint Stats

Resolved 0 / 1

Avg. Amount $40,889

Avg. Complaint Duration N/A

Avg. Response Time N/A