Complaint #2 Starz Spins Sportsbook

KYC not completed

By YorkeDIWK

2 weeks ago

It’s been since 24 September that customer support asked me to send my documents to verify my KYC so that I can withdraw my winnings. I sent them the very same day, but I’m still waiting for them to be approved.

I’ve followed up with them several times, but to no avail; they just tell me to wait and that my request will be processed shortly.

Disputed sportsbook Starz Spins Sportsbook

Reason Verification issues

Amount €2103

Discussion

AskGamblers

• Support Team

1 week ago

Dear @YorkeDIWK,

Kindly note that should the affected casino operator fail to respond to your complaint within the allocated timeframe of 96 hours, the case will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

The AskGamblers Complaint Team would also like to use this opportunity to remind you that, if your AGCCS case failed as unresolved, you are still free to try and use other alleys to resolve the issue, such as forwarding the matter in front of the relevant regulatory body and/or appointed ADR entity.

YorkeDIWK

1 week ago

Hi. What can i do more if they dont respond ?

AskGamblers

• Support Team

1 week ago

Dear Starz Spins Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

YorkeDIWK

2 weeks ago

Here is the capture

Starz Spins Sportsbook Complaint Stats

Resolved 0 / 1

Avg. Amount $2,356

Avg. Complaint Duration N/A

Avg. Response Time N/A