Account blocked and withdrawal not processed

On September 29, 2026, I experienced a problem placing parlay bets on Spininio. Despite selecting two events, the website displayed the error message "Parlay bet requires 2 or more selections." I contacted live chat and provided screenshots. The support representative acknowledged that there was an issue and asked me to be patient while it was resolved.

On September 30, 2026, I discovered that I could no longer log in. The login page displayed "Wrong username or password," while the password-recovery function stated that no account could be found with my registered details.

At that time, my account contained approximately USD 1,013, based on my recollection. I cannot verify the exact balance because I have lost access to the account.

I emailed [email protected] on September 30, explaining the situation and requesting confirmation of my account status and balance. I followed up on October 5 after receiving no response.

I also contacted live chat on October 1 and October 5. On both occasions, the agents directed me to contact support by email. On October 5, an agent stated that my requests had been submitted for review but could not provide a case or reference number.

As of October 13, 2026, I have received no substantive response from Spininio.

I am asking AskGamblers to help resolve this dispute and obtain a clear response from the operator.

I request that Spininio:

1. Confirm the exact balance associated with my account.
2. Provide a way for me to withdraw any remaining funds owed to me.

I have retained screenshots of the betting error, login and password-recovery errors, and my live-chat conversations, as well as copies of my emails to support.

I am seeking confirmation of the account status and recovery of the funds owed to me.