Complaint #3
SpiderBets Sportsbook
Pending Withdrawal Delayed for 6 Days
1 day ago
Complaint Details:
Date of Withdrawal Request: November 3, 2026
Amount: €55.00 (Cryptocurrency)
Current Account Balance: €270.00
KYC Status: Fully Verified & Approved
Bonus Status: No active bonus used (Pure real-money deposit)
Wagering: Completed the required 5x deposit turnover requirement
On November 3, 2026, I requested a crypto withdrawal of €55 on Spiderbets. Prior to this request, my account KYC verification was fully approved, and I successfully completed the standard 5x deposit turnover requirement using my cash deposit. I did not claim or play with any promotional bonuses.
The withdrawal status has remained stuck in "Pending" for 6 days. I have contacted live chat support multiple times, as well as sending a formal complaint email with a 48-hour deadline on November 7.
Live chat continuously gives non-committal answers telling me to "be patient," without providing an estimated processing timeframe or any operational reason under their Terms & Conditions for the hold.
As all requirements have been met and no reason for the delay has been provided, I am requesting Spiderbets to process and release my €55 withdrawal immediately.
Date of Withdrawal Request: November 3, 2026
Amount: €55.00 (Cryptocurrency)
Current Account Balance: €270.00
KYC Status: Fully Verified & Approved
Bonus Status: No active bonus used (Pure real-money deposit)
Wagering: Completed the required 5x deposit turnover requirement
On November 3, 2026, I requested a crypto withdrawal of €55 on Spiderbets. Prior to this request, my account KYC verification was fully approved, and I successfully completed the standard 5x deposit turnover requirement using my cash deposit. I did not claim or play with any promotional bonuses.
The withdrawal status has remained stuck in "Pending" for 6 days. I have contacted live chat support multiple times, as well as sending a formal complaint email with a 48-hour deadline on November 7.
Live chat continuously gives non-committal answers telling me to "be patient," without providing an estimated processing timeframe or any operational reason under their Terms & Conditions for the hold.
As all requirements have been met and no reason for the delay has been provided, I am requesting Spiderbets to process and release my €55 withdrawal immediately.
CRITICAL COMPLAINT UPDATE – Purged Transaction Record:
After adjusting the transaction list date range to include today (10/10/2026 – 11/10/2026), withdrawal transaction #1018853380000395 for €55.00 has completely disappeared from the transaction history log entirely.
It does not display as "Approved", "Rejected", or "Processed".
The transaction entry was completely deleted by the system/admin without any payout dispatch, explanatory email, or status update
.
I am attaching screenshot evidence showing:
1. The original active request with Transaction ID #1018853380000395 (€55.00).
2. The full transaction history log up to 11/10/2026, confirming the total omission of this transaction ID.
I request that Spiderbets explain why an active pending withdrawal transaction ID was deleted from the transaction history without payment or justification.
After adjusting the transaction list date range to include today (10/10/2026 – 11/10/2026), withdrawal transaction #1018853380000395 for €55.00 has completely disappeared from the transaction history log entirely.
It does not display as "Approved", "Rejected", or "Processed".
The transaction entry was completely deleted by the system/admin without any payout dispatch, explanatory email, or status update
.
I am attaching screenshot evidence showing:
1. The original active request with Transaction ID #1018853380000395 (€55.00).
2. The full transaction history log up to 11/10/2026, confirming the total omission of this transaction ID.
I request that Spiderbets explain why an active pending withdrawal transaction ID was deleted from the transaction history without payment or justification.
SpiderBets Sportsbook Complaint Stats
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