Complaint #2
Rolletto Sportsbook
Rolleto Sportsbook - Withdrawal page blocked verification and video verification completed
6 months ago
Dear Rolletto Casino Support / AskGamblers Complaints Team,
I am submitting an official complaint regarding the handling of my account and the withholding of my funds.
My user ID / registered email: [your login or email]
Deposit amount: 2,000 USD
Current balance: 13,202 USD
Timeline of events:
• I completed the initial account verification as requested.
• On 20 October 2025, I was asked to complete a video verification, which I did.
• You stated that the verification process would take up to 48 hours, but it was completed only on 3 November 2025 — 14 days later.
• After the verification was completed, I submitted a withdrawal request. Two days later, the request was cancelled, and I was informed that my account was now undergoing an additional “account review.”
• Since then, this review has been ongoing for more than a month, and my balance remains blocked.
I have fully complied with all your verification requirements. However, my funds remain locked, and the review process has been prolonged without a proper explanation. I request that my account be unblocked and that my current balance of 13,202 USD be paid out, or that you provide an official explanation regarding the reasons for the delay and the steps required to resolve this matter.
Best regards,
Gudrat
I am submitting an official complaint regarding the handling of my account and the withholding of my funds.
My user ID / registered email: [your login or email]
Deposit amount: 2,000 USD
Current balance: 13,202 USD
Timeline of events:
• I completed the initial account verification as requested.
• On 20 October 2025, I was asked to complete a video verification, which I did.
• You stated that the verification process would take up to 48 hours, but it was completed only on 3 November 2025 — 14 days later.
• After the verification was completed, I submitted a withdrawal request. Two days later, the request was cancelled, and I was informed that my account was now undergoing an additional “account review.”
• Since then, this review has been ongoing for more than a month, and my balance remains blocked.
I have fully complied with all your verification requirements. However, my funds remain locked, and the review process has been prolonged without a proper explanation. I request that my account be unblocked and that my current balance of 13,202 USD be paid out, or that you provide an official explanation regarding the reasons for the delay and the steps required to resolve this matter.
Best regards,
Gudrat
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