Complaint #1
RoiBets Sportsbook
Unjustified withdrawal cancellation and partial balance confiscation on Roibets
7 months ago
I would like to report a serious issue with the sports betting site Roibets, involving the cancellation of a withdrawal and the removal of part of my balance.
A few days ago, I requested a withdrawal of €178 after my account had been verified and approved through their KYC process. The withdrawal was accepted and marked as “in progress.”
However, I then received an email stating that:
• the withdrawal was cancelled,
• an amount of €126.84 was deducted from my balance,
• Article 5.9.5 of their Terms and Conditions was invoked, referring to the use of VPNs, falsified documents, bonus abuse, or fraudulent activity.
I want to clarify that:
• I have never used a VPN,
• I have never provided falsified documents,
• I have never used bonuses,
• my winnings come solely from standard sports betting,
• since my KYC was approved, my documents were clearly accepted as valid.
Following their action, they removed my winnings and left only my initial €100 deposit, which makes no sense given that the withdrawal had already been approved before being cancelled.
I am requesting the return of the €126.84 that was confiscated, as well as the processing of the €178 withdrawal as originally approved.
A few days ago, I requested a withdrawal of €178 after my account had been verified and approved through their KYC process. The withdrawal was accepted and marked as “in progress.”
However, I then received an email stating that:
• the withdrawal was cancelled,
• an amount of €126.84 was deducted from my balance,
• Article 5.9.5 of their Terms and Conditions was invoked, referring to the use of VPNs, falsified documents, bonus abuse, or fraudulent activity.
I want to clarify that:
• I have never used a VPN,
• I have never provided falsified documents,
• I have never used bonuses,
• my winnings come solely from standard sports betting,
• since my KYC was approved, my documents were clearly accepted as valid.
Following their action, they removed my winnings and left only my initial €100 deposit, which makes no sense given that the withdrawal had already been approved before being cancelled.
I am requesting the return of the €126.84 that was confiscated, as well as the processing of the €178 withdrawal as originally approved.
Screenshot
