Complaint #1 OhMySpins Sportsbook

Will not return funds to balance

By charjaeggle

3 months ago

I submitted 2 withdrawals on the dates of 21.01.2026 and 22.01.2026 via MuchBetter.

The gaming company said that the wallet id was incorrect when they sent the funds, thus me not receive the funds.

I emailed day after day for them to return my money to my balance with no success.

They reply to emails with the same circle talk, saying it with the relevant department, and will not simply return the funds to my balance so I can withdraw via e-transfer. They go days without a response and then simply reply back, we are looking into it after they already sent confirmation that the transactions were incomplete.

They are quite simply playing games at this point, and I need my 1500.

I’m a mother of 3 and can’t afford for these guys to drag out this cause because they find it amusing. I have over 20 emails I can forward to you at your request to help with whatever you may need.

It’s been almost a month, and they will not simply return the funds to my balance. Even muchbetter tried to help with no success.

Disputed sportsbook OhMySpins Sportsbook

Reason Delayed payment

Amount €1500

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

charjaeggle

3 months ago

Hello, This morning I woke up to the funds being returned to my account, after going over all the emails, it was clear that there was very big miscommunication between me and ohmyspins, the situation was not being explained properly which led to this whole situation, either or the matter was resolved and all it good in the world. I would like to thank askgamblers and oh my spins for they’re help in this.

AskGamblers

• Support Team

3 months ago

Dear @charjaeggle,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

OhMySpins Sportsbook

• Representative

3 months ago

Dear Charjaeggle,

We are pleased to inform you that the funds have been successfully returned to your casino account.

You should see the updated balance reflected immediately.

Thank for your patience.

Kind Regards,
Ohmyspins Casino team

OhMySpins Sportsbook Complaint Stats

Resolved 1 / 1

Avg. Amount $1,739

Avg. Complaint Duration 8 days

Avg. Response Time 1 day