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Withdrawal delayed for several days despite full verification


9 months ago

Dear AskGamblers,

I am fully verified at NeedForSlots Casino, but I have been waiting for my withdrawal for almost 85 hours now. According to the casino’s own terms and conditions, withdrawals should be processed within 24 hours, which clearly hasn’t been respected in my case.

The live chat support has been completely unhelpful — they keep repeating the same generic responses, telling me to “please wait,” without providing any real update or explanation.

I kindly ask for your assistance in resolving this matter. The pending withdrawal amount is €325, as shown in the attached screenshot, where you can also see the date and time of my withdrawal request.

Thank you in advance for your help.

Best regards,

Disputed sportsbook Needforslots Sportsbook
Amount €325

Discussion

User name

Dear @Slavista,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name

Dear All,

We thank the player for bringing this matter to our attention.

Following a review of the case, we can confirm that the matter has since been fully resolved. In accordance with our verification procedures and Terms & Conditions, the necessary verification was completed, after which the withdrawal was successfully processed and paid to the player.

As the requested funds have now been received, we consider this case resolved. We appreciate the player's patience throughout the process and thank the AskGamblers team for the opportunity to address the matter.


Kind regards,

 NeedForSlots Casino

User name

Dear all,

This complaint has been reopened as per Needforslots Sportsbook request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name

Dear Needforslots Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Needforslots Sportsbook Complaint Stats

Resolved 1 / 1
Avg. Amount $375
Avg. Complaint Duration N/A
Avg. Response Time N/A