Complaint #2 Monro Sportsbook

Accepts withdrawal but declines it

By Eremias

10 months ago

Hello.

I'm having issues with Monrocasino/sportsbook.

They accept but decline every payout. As you can see from the chat log, the manager initially says the withdrawal is accepted and ready to go. I hit withdrawal, but 1 min later, he stopped the transaction. He will once more tell me everything is fine but then do the same again.

This happened 3-4 times yesterday, and it continued today.

Today they asked for documents, videos, crypto addresses, wallets etc etc. Every time I hand in what they ask, they make up a new trick as we go. So I have given up. It's not possible to come to terms with Monrocasino.

Attached also images of my account which is verified, my funds, and the declined transactions

Disputed sportsbook Monro Sportsbook

Reason Declined payment

Amount €3000

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Eremias

10 months ago

Ask Gamblers, monrocasino,

In this very moment funds is received.

Ask gamblers, thank you very much for your platform, support and taking interest in gamblers rights online.
Monrocasino, thank you for processing my withdrawal in a timely manner by my request.

I have received €3,000 in my personal account. This case is now considered closed.

Im thankful.

Best regards

Eremias

10 months ago

Ask gamblers, monrocasino,

According to finance team documents has been accepted. Withdrawal has been requested on my end,

but i have not seen any confirmation, emails etc. Funds are not returned, as of yet. Funds are still at monrocasinos disposal.

best regards

AskGamblers

• Support Team

10 months ago

Dear @Eremias,

The AskGamblers Complaint Team is kindly asking you to assist the team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Monro Sportsbook Complaint Stats

Resolved 1 / 1

Avg. Amount $3,516

Avg. Complaint Duration N/A

Avg. Response Time N/A