Complaint #3 LollyBet Sportsbook

Money blocked

By geoffrey l.

1 week ago

Hello,

I would like to file a formal complaint regarding the handling of my withdrawals on my LollyBet account.

I currently have €4,010 available in my account, and I have made several withdrawal requests which, to this day, have still not been completed.

What is particularly concerning is that one of my withdrawal requests was refused, and since then, all of my subsequent withdrawal requests have also been refused or left unresolved, without any clear reason or proper explanation being provided to me.

Every time I contact customer support, I am simply told to wait, without being given a specific timeframe or a clear explanation regarding why my withdrawals are being refused or delayed.

I fully understand that a withdrawal may require certain checks or verification procedures. However, if there is a specific issue with my account, I expect LollyBet to clearly explain what the issue is and what I need to do to resolve it. Simply refusing or blocking my withdrawals without providing a reason is unacceptable.

Furthermore, I have taken the time to look at various testimonials from other customers and have noticed that several people claim to be experiencing similar problems with their withdrawals, with some reportedly waiting for several weeks or even months. This is extremely concerning and is making me question the level of trust I can place in your platform.

I am therefore requesting a clear and precise explanation regarding the situation with my account, including the exact reason why my withdrawal was refused and why my subsequent withdrawals have also been refused or remain unresolved.

I also request concrete information regarding the status of my funds and the timeframe within which I can expect to receive the €4,010 currently available on my account.

I am fully prepared to provide any additional documents or information required for verification. However, I cannot accept being indefinitely denied access to my funds without a clear and legitimate explanation.

I expect a serious and concrete response from LollyBet and a prompt resolution of this matter. If the situation is not resolved, I will consider taking further action with the relevant authorities and organizations in order to protect my rights.

I look forward to receiving your response.

Kind regards,

Geoffrey

Disputed sportsbook LollyBet Sportsbook

Reason Verification issues

Amount €4010

Discussion

20 hours left for LollyBet Sportsbook to respond.

Geoprono

• Belgium

3 days ago

Hello, I would like an answer because nothing is moving forward; could I at least be kept updated on the status of the withdrawal?

AskGamblers

• Support Team

3 days ago

Dear @Geoprono,

Kindly note that, since you used the international domain of our website to submit your complaint, you are expected to use English only in your further complaint-related communication.

Thank you in advance for your cooperation.

Geoprono

• Belgium

3 days ago

Bonjour, j aimerais avoir une réponse parce que rien n’avance au moins être tenu au courant du suivis du retrait ?

Geoprono

• Belgium

6 days ago

Hello,

Thank you for your response.

I understand that your Compliance Team is currently reviewing my account. However, this situation has already gone on for too long, and I cannot accept being left without any clear timeframe while €4,010 of my funds remain unavailable to me.

I have already cooperated with your platform and I am fully willing to provide any documents or information required. If anything is needed from my side to complete the verification, please inform me immediately so I can provide it without any further delay.

If nothing is required from me, I strongly ask you to complete the review as soon as possible and process my pending withdrawals without further delay.

I understand that compliance checks can take time, but I need a concrete update regarding my situation. Simply asking me to continue waiting without providing any timeframe is not a satisfactory response.

Please escalate my case to the relevant department and treat it as urgent. I expect a clear update regarding the status of my account and my withdrawals as soon as possible.

I am ready to cooperate immediately if necessary. Otherwise, I expect my withdrawals to be processed without further unnecessary delay.

I look forward to your urgent response.

Kind regards,

Geoffrey

LollyBet Sportsbook Complaint Stats

Resolved N/A

Avg. Amount N/A

Avg. Complaint Duration N/A

Avg. Response Time N/A

Complaint Status

20h left

€4,010

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