Complaint #1 LeoVegas Sportsbook

Account locked

By molo05

10 months ago

Hello,

My account has been blocked by Leovegas for two weeks or more. They asked me to provide proof of recent deposits, which I did, but I haven't heard anything since. Despite multiple emails or chats sent to the support team, they say they are still verifying.

Just to clarify, I've already won several times and made a few withdrawals without any problems, because my account had already been verified previously. However, during my biggest win, my account was locked for security reasons.

The problem is that they don't give the exact reason, because how can I understand that I made a few deposits and a few withdrawals, and during my biggest win, my account is locked.

Please help me.

Disputed sportsbook LeoVegas Sportsbook

Reason Verification issues

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

LeoVegas Sportsbook

• Representative

8 months ago

Dear AskGamblers,

Thank you for the opportunity to respond to this. As kindly mentioned beforehand, we are not at liberty to share any specific details about complaints due to privacy rules, but we want to assure you that we handle every inquiry carefully and follow all the privacy laws. If the player has reached out to us with the necessary information, our team will look into it and get back to them as soon as we can.

We appreciate your understanding.

AskGamblers

• Support Team

9 months ago

Dear all,

molo05

9 months ago

Hi, 8 weeks and I still haven't heard back.

LeoVegas Sportsbook Complaint Stats

Resolved 0 / 1

Avg. Amount N/A

Avg. Complaint Duration 17 days

Avg. Response Time 1 day