Complaint #1 Larabet Sportsbook

Account blocked and withdrawal not processed

By adrife94

6 months ago

Hello,

On October 22, I requested a withdrawal of €370. The withdrawal was not processed. Instead, I was asked to complete account verification, which I did by submitting all requested documents correctly.

After sending the documents, my account was suddenly blocked, with no explanation. At the moment of the block, my account balance was €1,520, which is now inaccessible.

I have tried to resolve this directly with Larabet:I contacted support multiple times via email and live chat.

I received generic replies that did not address the issue.

It appears that I am being deliberately delayed without any real assistance.

I am requesting:

Reactivation of my account, or

Immediate processing of the remaining real-money balance (€1,520) to the previously used withdrawal method.

I am ready to provide:

Proof of verification documents submitted

Email/chat correspondence attempts

Any further information needed

I kindly request AskGamblers' assistance, as my funds are currently being withheld without a valid justification.

Thank you.

Disputed sportsbook Larabet Sportsbook

Reason Delayed payment

Amount €1520

Discussion

AskGamblers

• Support Team

6 months ago

Dear @adrife94,

The AskGamblers Complaint Team is kindly asking you to assist the Larabet Sportsbook team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Larabet Sportsbook

• Representative

6 months ago

Dear All,

The player was instructed to upload the documents requested in the verification section; however, we can confirm that this has not been completed.

We therefore invite the player once again to upload the requested documents in the verification section of our website, specifically:

- A selfie of yourself holding your ID card in your hand, making sure your face and the ID details are clearly visible, with our website in the background. (It should look like this https://prnt.sc/M-LFGWMoNKWs )

- The Transaction history of your CC 496663******1427 from 10/09/2025 to 10/10/2025 showing all the transactions made for this period including the deposits made in our website.

Thank you for your cooperation.

Best Regards,

Larabet Casino Team

AskGamblers

• Support Team

6 months ago

Dear all,

This complaint has been reopened as per Larabet Sportsbook request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

6 months ago

Dear Larabet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Larabet Sportsbook Complaint Stats

Resolved N/A

Avg. Amount N/A

Avg. Complaint Duration N/A

Avg. Response Time N/A