Withheld 1600gbp for 5 days

Complaint title: £1,600 withdrawal delayed since 1 October after verification documents submitted

I am making this complaint regarding a £1,600 withdrawal from my Kwiff account which has been delayed despite me providing all requested verification documents.

On 1 October 2026, I deposited £1,730 into my Kwiff account and subsequently requested a withdrawal of £1,600. Kwiff then requested verification documents from me.

I fully complied with the verification request and submitted the requested documentation at approximately 1:00 p.m. on 1 October.

I have now been waiting several days for my documents to be reviewed and for my withdrawal to be processed. I have not been given a clear explanation as to why the verification is taking this long, nor have I been told that any further documentation is required from me.

I have contacted Kwiff regarding the matter and have also raised a formal complaint with them. I have additionally opened a Resolver complaint and provided Kwiff with the relevant Resolver reference.

My concern is not that Kwiff has requested verification. I understand that they may need to carry out appropriate checks. My concern is that I have fully cooperated with the verification process, supplied the requested documents several days ago, and am still waiting for the review and withdrawal to be completed.

I am therefore asking Kwiff to:

1. Confirm that all documents I submitted on 1 October have been received.
2. Complete the outstanding verification review without further unnecessary delay.
3. Clearly explain if anything further is required from me.
4. Process and release my £1,600 withdrawal as soon as the verification requirement has been satisfied.
5. Provide a clear explanation for the delay if there is a specific reason the withdrawal cannot currently be processed.

I am not looking to avoid Kwiff’s verification procedures. I have complied with them and simply want the matter reviewed and resolved.

I would appreciate AskGamblers’ assistance in getting Kwiff to properly address this complaint and provide a clear resolution.