Complaint #2
KingPalace Sportsbook
Forever continuing verification process
1 year ago
Dear AskGamblers,
I have lately had problem getting my account verified with KingPalace after requesting 500€ payout. Problem is that they keep rejecting documents for source of funds even it meets standards they have set beforehand. Also just found from their terms "4.14. We are required to carry out verification procedures to comply with anti-money laundering and other laws. We shall verify your identity, if the aggregate amount of your deposits equals or exceeds 2000 EUR or equivalent thereof in other currency.The above mentioned value in the amount of 2000 EUR is calculated on a daily basis taking into account all deposits affected by you since the opening of the Account; or on the basis of a rolling period of one hundred and eighty (180) days." which means this verification shouldn't be even a thing since total deposits to this site is 1818 € as seen from attachment. Up to this date I have shown them proof of income 7012,27€, 35 458,91€ and 8192.04£ from different sources as seen from attachments but seems by their math it doesn't cover 1818€ deposits. I have also proved sources of funds coming to bank account used to deposit Kingpalace as seen from screenshots. As seen from email attachment all this is clearly enough for standard Kingpalace set beforehand. They ask same files over again just before rejecting same file or doesn't give reasonable elaboration why these documents dont cover deposit of 1818€. Kingpalace should end this verification as it clearly covers 1818€ and deposit sum doesn't even cover 2000€ which was mentioned in their own terms.
Best regards
I have lately had problem getting my account verified with KingPalace after requesting 500€ payout. Problem is that they keep rejecting documents for source of funds even it meets standards they have set beforehand. Also just found from their terms "4.14. We are required to carry out verification procedures to comply with anti-money laundering and other laws. We shall verify your identity, if the aggregate amount of your deposits equals or exceeds 2000 EUR or equivalent thereof in other currency.The above mentioned value in the amount of 2000 EUR is calculated on a daily basis taking into account all deposits affected by you since the opening of the Account; or on the basis of a rolling period of one hundred and eighty (180) days." which means this verification shouldn't be even a thing since total deposits to this site is 1818 € as seen from attachment. Up to this date I have shown them proof of income 7012,27€, 35 458,91€ and 8192.04£ from different sources as seen from attachments but seems by their math it doesn't cover 1818€ deposits. I have also proved sources of funds coming to bank account used to deposit Kingpalace as seen from screenshots. As seen from email attachment all this is clearly enough for standard Kingpalace set beforehand. They ask same files over again just before rejecting same file or doesn't give reasonable elaboration why these documents dont cover deposit of 1818€. Kingpalace should end this verification as it clearly covers 1818€ and deposit sum doesn't even cover 2000€ which was mentioned in their own terms.
Best regards
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