Hello,
I went back and forth multiple times with Ivibet customer service chat as well as uploading what documents their finance department required, but still no actionable feedback from them that moves my case forward, and I'm at my wits' end. So,o bringing my case to the AskGamblers forum for help with the hopes this can help me resolve my issue, or at the very least make the public aware that what happened to me could also very much happen to them (if my case won't be resolved).
Let me start at the beginning. When I sign up with any sportsbookie, I always make it a point to have my account verified and any KYC requirements finished so that I will not have any problems later on. Good practice, right?
In the attached file "I.jpg" you'll find screenshot that as early as September 2022, I have uploaded the KYC requirements of Ivibet namely my driver's license (front and back), RCBC Statement of account (bank) and Sky Billing (internet) both of which show proof of my address, Gcash details (e-wallet where I made my deposit from) and last transaction from Gcash. All of these were approved by their finance department, which means I already met their required Proof of Identity, Proof of address, and Proof of Deposit.
In fact, I was able to withdraw PHP 1,000 on Sep 23, 2022, to my Gcash account (ewallet), and screenshot "M.jpg" attached shows the confirmation email from ivibet of my withdrawal. By the way, I also try to make a small withdrawal after signing up with bookies after wagering requirements are met, so I can confirm they do honor withdrawals, and that tells me I have passed their KYC.
Fast forward to 2025, I deposited over PHP 20,000 to ivibet screenshot "O.jpg" shows four transactions amounting to PHP 20,000, and the deposits came from my Gcash account (same Gcash account where I received a PHP 1,000 withdrawal from ivibet in 2022). I also made some deposits coming from my Paymaya (another ewallet) and my BPI bank account,t but these amounts are smaller compared to the deposit amounts coming from my Gcash.
To some stroke of luck, I was able to grow my bankroll to PHP 30,000 and would like to withdraw PHP 5,000 to my GCash account, but I was surprised to find they cancelled my withdrawal and asked for proof of last deposit.
At that time, my last deposit was done via Paymaya, and I uploaded the required screenshots of the Paymaya transaction.
"Pmaya1.jpg" is the screenshot of the transaction, and "Pmaya2.jpg" is a screenshot of my Paymaya details.
Even after providing these docs, my withdrawal was again cancelled.
I had to make another PHP 500 deposit via my BPI bank account and recorded my deposit process with screenshots to show them as proof.
"BPI1.jpg" shows the screen just before I deposited PHP 500.
"BPI2.jpg" shows the successful deposit of PHP 500 and also shows my BPI account number.
"BPI3.jpg" shows a successful transfer of PHP 500 via QRPH. QRPH is QR code-based technology used by ewallets such as BPI, GCash, or Paymaya.
"BPI4.jpg" shows a successful deposit of PHP 500 via QRPH.
"BPI5.jpg" shows PHP 500 successfully reflected in the Ivibet transaction history via QRPH.
"BPI6.jpg" shows my BPI account details, with my savings account number shown at the bottom. My first name can be seen at the top. Please note that my first name only is displayed by default based on the app. I cannot force the app to show my last name because that was the design of the app developer.
I uploaded these documents to their finance team and showed them to their customer service, but they still won't honor my withdrawal and asked for more documents.
I deposited another PHP 500 this time from my GCash account and again took screenshots of the deposit process via GCash.
"Gcash1.jpg" shows a screen from the Ivibet page of me inputting PHP 500 for a deposit.
"Gcash2.jpg" shows the QR code for the Ivibet merchant using QRPH technology so my Gcash can be directed to the correct merchant.
"Gcash3.jpg" shows the merchant rep of ivibet ready to receive PHP 500 from me.
"Gcash4.jpg" shows a successful payment of PHP 500 to their merchant rep with transaction details.
"Gcash5.jpg" shows transaction history from my Gcash showing PHP 500 was sent to the vibet merchant using QR code.I
"Gcash6.jpg" shows my Gcash account details with my Gcash account number below my name (which is the same as my phone number). Both GCash and PayMaya usually use phone numbers as account numbers because users often register accounts with them using their phones.
Even after uploading these documents to their finance department and talking with a customer service rep, my withdrawal is still declined.
I even asked customer service to let me communicate with their finance team because I'm willing to meet via online conference like Zoom, so I can show them I'm depositing real time using accounts under my name, they can see my face, talk to me and so on but they won't do this and instead insist that I upload documents which they deny.
I'm a small player hoping to make what money I can to help me get by in these challenging times.
My account has been verified already, and I've been granted a successful withdrawal to my Gcash account in the past, and all I'm asking is to allow me to withdraw to that same Gcash account. And yes, the documents are attached in this thread and sent to their finance team and also to customer service multiple times already.
Please help. Thanks.
Mike
