Withdrawal declined and long verification

I have used my FairPari account normally for some time, making deposits and withdrawals without any problem. The problem started on Friday, June 26, when I was trying to make a withdrawal. They asked me to provide documents for verification, which triggered an identity verification process (case #9331720).

Since 27 June 2026, I have submitted every document requested, promptly and in full: national ID card (twice, different backgrounds/angles), a selfie holding my ID next to my betting device with my profile visible, a bank statement, a complete month’s transaction history (CSV and PDF), 19 individual transaction confirmation PDFs, a utility bill as proof of address, and my driving license (both sides).

After each submission, support confirms the documents were “sent to specialists” and asks me to wait for notification — but no further update follows. It has now been 8 days with no resolution despite repeated follow-ups via email and live chat.

Requested outcome: Pay/process my balance of 1000.48 EUR to my original payment method immediately, or provide a specific, documented reason for refusal.