Complaint #1 Duospin Sportsbook

Withdrawal excessively delaying

By Eugene U.

1 year ago

Duospin.com are trying to scam me leaving me with a regretful experiences.

It's getting out of hand that it has become must I need to cry out for your urgent assistance on how to recovery my overdue withdrawal from DUOSPIN which has been overdue for a period of 8 days, because it seem they are not ready to process my withdrawal of 28 USD, on multiple occasions I have lay my complaints to them reasons my withdrawal is stil unpaid via their online support but none yielded no results as I keep getting false excuses every now and then, for over 8 days I have been more than patient yet my withdrawal is still not paid.

I went through their website terms and conditions, it was clearly written that withdrawals only take maximum of 3 business days, 3 working days has passed yet I still haven't receive my money paid, all I got each passing day is false hope and excuses that never came through.

Each time i chat them up, their response are always same without no successful result making everything frustrating even more, also i made a search and I found out that there are several people with similar issues.

Below are the screenshot of my conversations with the operator

Kind regards.

Disputed sportsbook Duospin Sportsbook

Reason Delayed payment

Amount $28

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Udih2020

• Nigeria

1 year ago

I am happy to announce that my withdrawal has been paid, thank you all case close

Duospin Sportsbook Complaint Stats

Resolved 1 / 2

Avg. Amount $667

Avg. Complaint Duration 13 hours

Avg. Response Time 13 hours

Duospin Sportsbook Complaints

See all complaints for this sportsbook

Impossible account verification

My recent experience with DuoSpin has been deeply disappointing, and I feel compelled to raise a formal complaint regarding the unjustified withholding of my funds. Since my first withdrawal request on April 16, 2025, DuoSpin casino has been withholding a total of €1132. Since then, the process has been plagued by constant delays, unreasonable demands, and a lack of transparency from the operator.

Following my initial withdrawal of €490, I was asked to provide standard verification documents: a valid ID, proof of residence, and a selfie with the DuoSpin website visible in the background. I submitted everything correctly. However, after a week of following up via live chat, I was told that the ID was "not clearly visible" — which is untrue. Nevertheless, I resubmitted the document without objection.

Weeks later, I was asked for a transaction history and a document verifying the ownership of my Binance account, from which I had made the deposit. I sent two different documents issued directly by Binance, but DuoSpin rejected them, claiming they did not meet their requirements.

Following DuoSpin's instructions, I contacted Binance’s official support team (screenshot attached), who confirmed that no other type of document can be generated beyond the ones I had already submitted.

Throughout this entire process, DuoSpin has repeatedly put up obstacles: long waiting times in their live chat, emails that promised replies and never arrived and weeks-long delays in reviewing documents.

Coincidentally, after I emailed complaints@duospin, the process suddenly became faster — I was no longer left waiting for hours in the live chat. However, the situation is now completely stuck, as they continue to demand a document that simply cannot be provided.

I have acted in good faith throughout, submitting every possible document and complying with all security requirements. The casino's conduct clearly shows an intention to delay or deny payment without valid technical or legal justification.

For all these reasons, I respectfully request that AskGamblers intervene so that DuoSpin immediately releases the €1132 owed to me, as I am now facing an abusive and unjustified situation.

Unresolved

€1,132