They stole most of my funds with no reason

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear CasinOK Sportsbook,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player.Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear marcloig,
Hope this message finds you in good faith,
Please be advised that by registering an account on our website, you confirm your acceptance of our Terms & Conditions and Privacy Policy, as outlined in Article 1 of the T&Cs.
According to the “Anti-Fraud Policy” section of the Terms & Conditions, the Company maintains a strict anti-fraud framework and employs various tools and procedures to detect and prevent fraudulent activity. If a Player is suspected of engaging in any of the following actions, including but not limited to:
• Using stolen funds or wallets
• Initiating chargebacks or transaction reversals
• Operating multiple accounts
• Collusion or cheating
• Exploiting system errors or bugs without reporting them

The Company reserves the right to terminate the Player’s account and suspend all payouts. In such cases, the Company may also cancel bonuses and winnings and return only the remaining deposit. Please note that we further reserve the right to deduct any transaction processing fees associated with deposits and withdrawals.
Additionally, the Company may request identity verification at any time, and you are required to provide any requested documentation. The decision regarding when such verification is needed lies solely with the Company.
Furthermore, as stated in Article 7.5 “Withdrawal and Refund Policy” of the Terms & Conditions:
• If an account is terminated and deposits are returned to the Player, the Company may apply an administrative fee of 20% on the refunded amount.
• Players must not allow any third party to use their account to conduct deposits or withdrawals. If the Company detects that a personal account—such as a crypto wallet or wallet address—is shared among multiple players, it reserves the right to close all related accounts, revoke any winnings and bonuses, and apply a 20% administrative fee to the player’s most recent deposit.

Based on the above-mentioned information, we must inform you that your request for a refund has been reviewed and deemed unfounded; therefore, it cannot be approved.
That being said, we have authorized the withdrawal of your most recent deposit minus the applicable 20% administrative fee.

Following our review, we can confirm that this transaction has been successfully processed on our end, and your account has therefore been permanently closed in accordance with our Terms and Conditions.

Dear CasinOK Sportsbook,

Kindly note that the player's registered username and email could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.