Account permanently locked and withdrawal withheld despite repeated verification

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear Player,

Thank you for your message. Please note that this matter is currently under internal review and is being discussed directly with the AskGamblers Team. We appreciate your patience and understanding while this process is ongoing.

At this stage, no further updates can be provided until the review is concluded.

Kind regards,
Billionairespin Sportsbook

Dear Billionairespin and dear AskGamblers,

I would like to clarify that I have not committed any fraud and I do not understand why there is even suspicion of such an action. Could you please explain to me which specific fraud you suspect in my case?

In addition, regarding the account verification process, I would like to point out that the documents I submitted several times were completely clear and fulfilled all the requirements you asked for. Nevertheless, those very same documents were rejected without any explanation or valid reason.

I kindly ask AskGamblers to assist me with my situation.

Thank you in advance for your support.

Kind regards

Dear AskGamblers, Dear Player,

We would like to thank you for raising your concern with us. We appreciate the opportunity to clarify the matter and address it comprehensively.

After conducting a thorough review of the case, we confirm that the player has unfortunately been found in breach of our Terms and Conditions, which were accepted upon registration and are binding for all users. Consequently, the player’s account was closed in accordance with our internal policies and Anti-Fraud Policy outlined in the Terms and Conditions. This policy authorizes us to take necessary action in cases involving suspected fraudulent or non-compliant activity. The same has already been communicated via email.

This decision follows a detailed internal investigation and is final due to the gravity of the violation. As stipulated under our Anti-Fraud Policy, such measures are taken solely at the discretion of the Company, and we are under no obligation to notify or inform the player prior to the account closure.

Additionally, we would like to highlight that the player was requested to complete account verification in accordance with our Verification, Withdrawal, and Payout Policies, as well as our KYC Policy stated in the Terms and Conditions. These clearly outline that the Company reserves the right to perform identity verification at any time — including before the first or any subsequent withdrawal — and to temporarily suspend services until all verification procedures are successfully completed and identity sufficiently determined.

We therefore confirm that this case has been reviewed and handled in full compliance with our Terms and Conditions and internal compliance standards. All actions taken were both necessary and justified.

Finally, we have reached out directly to the AskGamblers Team via email to present our conclusions and further demonstrate the legitimacy and transparency of our actions.

Kind regards,
Billionairespin Sportsbook