Stole my deposit without even playing

Dear @seversteinar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Following a review of your account, we would like to thank you for your patience while this matter was being investigated.

During our review, we noted that a casino bonus had been selected on the account rather than a sportsbook bonus.

In order to resolve the matter, the bonus has now been removed from your account and access to the account has been reinstated.

Your funds are now available in your balance.

We apologize for the time taken to complete the review and appreciate your understanding while the matter was being thoroughly assessed.

Your account is now fully accessible, and the available balance may be withdrawn at your convenience.

What an embarrasing reply. Let us track the history here:

I deposited, with a bonus I didn't want. You strangely didn't have any option to forfeit the bonus, so I have to contact support to remove it.

Without having placed a bet or spinned a slot, I then have to wait two weeks. I hear no updates. I have to ask whats happening, and YOU STILL ASK FOR MORE TIME to remove a bouns, a easy, simple task.

Then, without notifying me, I discover that you have closed my account and now you say you placed me under review.

Under review? Still, I havent placed any bets or spinned any wheels.

But you dont tell me anything. No details. Nothing concrete. You just delay and ask for patience, even for these insane actions that violates every standard of customers support with an incredible amount of disrespect.

I dont even know what to have patience for at this point.

This is just deeply unprofessional.

Thank you for raising your concerns. We understand this situation has been frustrating.
Your case is under active internal review. We will examine the deposit, bonus selection, and subsequent account actions carefully and respond with a clear outcome once that review is finished.
We ask for a short period of patience while we complete this process. We will update this thread / your account correspondence as soon as we have a verified position