Complaint #3 BetAndreas Sportsbook

Account Frozen since November after successful verification

By Olabanji1

3 months ago

Hello am < full name removed > I open account with betandreas on October and it was frozen in November. I did all the necessary verification, including the video verification and after series of emails which Betandreas claims that their verification process takes up to 60 days. I have waited for my account to be open but disappointedly up till now my account is still frozen. The department which is supposed to unfreeze my account is not replying to my account issue. Below is my account id 1141230.

And the worst part of it is that when ever i try to live chat betandreas is Mostbet representative that use to reply to me, which makes everything to look like a scam to me cos I don't register with Mostbet so I don't know why they are replying me instead of betandreas to reply so am reporting this issue so my 147€ can be withdrawable.

Disputed sportsbook BetAndreas Sportsbook

Reason Declined payment

Amount €147

Discussion

AskGamblers

• Support Team

3 months ago

Dear BetAndreas Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BetAndreas Sportsbook Complaint Stats

Resolved 0 / 2

Avg. Amount $176

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

BetAndreas Sportsbook Complaints

See all complaints for this sportsbook

Unlawful actions

I had 198 euros on BetAndreas on 12/01/2026.

I tried to place a bet, but it was voided, and my money returned: I was required to pass verification before I could access my funds or even bet with my own funds.

I was informed on 25/02/2025, more than two months later, that I have passed verification and I can now access my account and funds.

When I logged into my accounts, I was already fed up and just wanted to get my funds back, but since my bet was voided before the verification i had to roll over my deposit. When I tried placing sports bets as I usually do, I was denied, and I was therefore forced to play live casino games to rollover. As a result of playing the live casino games, my funds reduced to 153 euro but I had rolled over my balance.

I tried to withdraw, but I was declined twice. I sent an email, but there was no response. I texted an agent, and I was given a vague, inconclusive explanation as to why I have been declined after my complete rollover and full account verification.

Attached are images showing the declined withdrawals, the correspondence with the BetAndreas team, and my recently ignored emails.

Unresolved

€153