No payment to my credit or debit card

Dear @SrgjMil78,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required documents has already been sent to the team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required documents or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dear Player,

Thank you for your message.

We would like to clarify that the request for a bank statement is directly related to your claim that the withdrawals in question have not been received. In order to verify this with our payment provider, we must review a complete bank statement covering the full period from your first withdrawal up to your latest withdrawal.

The document provided so far does not cover this entire timeframe and therefore does not allow us to complete the necessary reconciliation. For this reason, we kindly ask you to submit a complete bank statement covering the full required period, as previously outlined.

Please note that this request is not discretionary but necessary to investigate your claim accurately and proceed further. Without the required documentation, we are unable to confirm the status of the transactions with the payment provider.

Please be reminded that players are expected to provide sufficient information and cooperation to allow proper review of their case. We appreciate you and remain ready to proceed as soon as the complete document is provided.

Best regards,
Baxterbet Sportsbook

You asked me again about statements. You asked for statements from 3dr until 20th of MApril now you ask new period. No I haven't got any money since I know there was no winnings although the system calcylated. I'm in loss, every penny I've deposided and bonuses I've got I've lost them. I don't know how the system calculated winnings. I've calculated my overall bets and there's no single penny that should be paid to me. I don't know how the system caltulated winnings. In total I made deposits of about $2000 and the system despite my loses calculated winning all the times or more than $8500.

Dear Player,

Thank you for your submission, we were able to check the statements. We appreciate the patience and understanding!

Following a detailed review, we note that the bank statements provided cover the period from March up to 21 April. However, in order to complete the check with our provider regarding your withdrawals, we require a statement covering the full period from 04 April 2026 (date of your first processed withdrawal) up to the present date.

As the current document does not include the most recent days after 21 April, we are unable to properly initiate the process.
Kindly provide an updated bank statement reflecting the full required period so we can proceed with the review with our provider.

Best regards,
Baxterbet Sportsbook