Complaint #40 BateryBet Sportsbook

Verification pending for one month

By Vasu babu M.

10 months ago

Hi Mr ASK GAMBLERS I have an account in Batery bet app with an id < sent to the casino >. 1 month back I won a amount Rs 2,34,310 in a sports betting. After I won that they just hold my account deposits and withdrawls and unable to use the app. So when I want to find out whats the issue I texted to admin and he asked for verification documents and I sended every thing first the u said 72hrs and after thaat they again extended 48hrs. Afrer 48 hrs they said still in review now they are not even reply to my texts. As being a well know platform is it right to do them like this. When we won they are blocking the account need verification documents and freeze the amount but when we loose they dont need any documents nkthing at all. May i k ow why like this only when we won. So please Mr ASK GAMBLERS resolve my issue and let me use my app again properly. Thankyou

Game id -< sent to the casino >

Total Amount- 2,36,310 rs

Disputed sportsbook BateryBet Sportsbook

Reason Verification issues

Amount ₹234310

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

Following a careful review of valid information and proof presented by management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

BateryBet Sportsbook

• Representative

9 months ago

Dear all,
Under careful consideration of Vasubabu's account, it was decided that the verification could not be successful due to violation of the rule 4.4 of Batery's Terms and Condition stating:
4.4 The Company reserves the right to block the accounts of Users who have reported false data, as well as to deny them the payment of any winnings. At the request of the company the User must present an official document with a photograph, identifying his identity (a passport copy), and also proof of authenticity of the indicated address data and telephone

AskGamblers

• Support Team

9 months ago

Dear all,

This complaint has been reopened as per BateryBet Sportsbook request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

9 months ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

BateryBet Sportsbook Complaint Stats

Resolved 34 / 35

Avg. Amount $811

Avg. Complaint Duration 15 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (215)

BateryBet Sportsbook Complaints

See all complaints for this sportsbook

Withdrawal blocked and account blocked

My Batery bet I'd: 66996881

My issue : From 16th may my I'd is been blocked for deposit and withdrawal I have raised request to admin customer support started verification process I have submitted all the documents on 17th may they said it will take 72 hours I have waited for 72 hours and they asked more further verification I have submitted that also. But no response from the customer support i trust this platform very much but at the emergency of funds this platform not supporting me at my lowest .

It's a request from batery bet please resolve my issue i am in a emergency of funds 🙏😭

I am legal individual person don't do this to me

Resolved

₹88,000

Holding 70000 INR winning balance past promised 72 hour verification deadline

Dear AskGamblers Complaint Team,
I am filing a formal complaint against BateryBet regarding a severe delay in manual account verification and an ongoing withdrawal restriction on my funds.
On May 13, 2026, after achieving a winning streak that brought my account balance to ₹70,000 INR, my account was restricted from placing bets, making deposits, or accessing withdrawals. I immediately opened an internal support ticket, registered under Request №23299208.
The administration requested specific manual verification documents: a clear photo of my physical identity document (PAN Card), a selfie holding my ID alongside a handwritten note of the current date, and a photo of my physical ID lying next to my mobile device showing this live administrator chat window. I provided all three requested photos exactly as instructed.
At 18:15 on May 13, the administration explicitly replied to me stating: "Thank you, your documents have been accepted. Please kindly return to this Request in three days (72 hours) to learn about the verification results."
The promised 72-hour review window has officially expired today, May 16, 2026. Despite my outreach, the administration has gone completely silent, refusing to provide the results or unlock my profile. My withdrawal option remains "Temporarily Unavailable." I have fully cooperated with their security protocols and supplied genuine government identification. I request that BateryBet immediately complete this verification review and release my ₹70,000 balance so I can proceed with my payouts.
Thank you for your assistance in mediating this dispute.
Player Account ID: 62874456
Support Ticket: Request №23299208

Resolved

₹70,000

Still waiting for my withdrawal

My account is 70855203. And my email address is <removed>.

I am waiting more than 3 days, but still my withdrawal amount was not credited to my account, whose ID is <removed>

I am not able to place a bet. Not able to deposit, not able to withdraw.

I submitted my documents two times, and bank statement, and also my total balance is 72000, which I'm not able to withdraw, and in-game 90000

No one gave me a solution, and even though I raised a lot of complaints with the bank statement, there is no response till now...

At this time, all my money is trapped in Baterybet app

Please help me, please please please......

Resolved

₹25,000

Withdrawal marked successful but not credited

Dear AskGamblers Complaint Team & BateryBet Team,

My Player ID at BateryBet: 71620988

Registered Email: <removed>

I made a withdrawal request of ₹11,362 INR on 9 April 2026 (night).

On 11 April 2026, the status was changed to "Successful".

However, till today (21 April 2026), the amount has not been credited to my UPI/Bank account.

The current status in the app is showing "Processing".

I have contacted support multiple times, and they are only saying "Processing mein hai" with no payment reference, ARN, or timeline. bank statement password (151020048625870976)

Resolved

₹11,362

Complaint Regarding Deposits not credited by BateryBet

I am submitting a complaint regarding two unresolved deposit transactions on the gaming platform BateryBet.

On 11 April 2026, I deposited ₹50,000. The amount was debited from my bank account and, according to my bank statement, it was successfully credited to the merchant/provider’s account. However, it was not reflected in my BateryBet account. I contacted customer support multiple times, and I was informed that the provider has not received the funds. Later, I was told that a refund would be processed within 10 days, but I am still waiting and have not received any refund or resolution.

Again, on 19 April 2026, I made another deposit of ₹50,000. This transaction is also stuck and has not been credited to my gaming account. When I contacted support, I was informed that a letter has been sent to the payment provider and they are waiting for a response within 3 business days.
However, I have already been waiting for a long time with no proper resolution or clear update.
At this point, both deposits are unresolved, and my total funds of ₹1,00,000 are stuck. I have been repeatedly following up with customer support, but I am only being given delays and unclear responses.

Bank records confirm that the payments were successfully processed from my side, but BateryBet is claiming non-receipt or ongoing investigation. This situation is extremely frustrating, and I have not received any proper resolution despite multiple complaints.

I kindly request AskGamblers to investigate this issue and help me recover my funds or ensure proper crediting of both deposits as soon as possible.

Transaction Details:
Deposit 1: 11 April 2026 – ₹50,000
Transaction ID : 602585427809
Deposit 2: 19 April 2026 – ₹50,000
Transactio ID :204342442829

I am ready to provide bank statements, transaction IDs, and any other required proof.
Thank you for your assistance.

Resolved

Verification delayed for over 20 days

I would like to file a complaint against BateryBet regarding an unreasonable delay in my account verification and lack of communication.

I raised a request on March 27 (Request No: 22305695) because I was unable to place bets on my account. Since then, I have fully cooperated with the platform and submitted every document they requested.

The documents I submitted include:

• ID Card

• Selfie holding ID with current date

• Bank statement (PDF)

• UPI app proof showing my name and number

• Bank statement confirming my deposits

• Voter ID

• Additional documents as requested

I have made only 6 deposits on my account, all genuine and from my side:

• January 25 – ₹10,000

• January 25 – ₹4,837

• January 25 – ₹305.60

• February 3 – ₹5,600

• February 3 – ₹5,360

• February 4 – ₹11,293

Initially, while I was submitting documents, the support team responded within 5–8 hours. However, after I submitted all the required documents, they suddenly stopped responding.

It has now been over 20 days, and there has been no proper update. Additionally, there has been no response in the request section for the past 5 days.

I also contacted their email support, but I received only generic replies that do not address my issue.

This behaviour is highly concerning, as it appears that the verification process is being unnecessarily delayed despite full cooperation from my side.

Due to this issue, my account remains restricted, I am unable to place bets, and I am unable to use my funds properly

I kindly request that AskGamblers intervene and help resolve this issue by completing my verification and restoring full access to my account

I am ready to provide any additional proof if required.

Thank you for your support.

Resolved

₹11,234

4000rs not credited after depositing

Hi, My Batery acc#80261365. I had initiated a deposit on 1st April 2026 @9.12 PM IST. I had created the request for this deposit issue @9.20 PM IST. However I haven't received my deposit till now. I was asked to wait for 3 hours till 3 days, but no proper response yet. I keep getting updates that my issue is being looked at, but no action is being taken to ensure my deposit issue is taken care of. My request id is 22422264. Support team is not giving proper timeline as well on the issue resolution.

Resolved

₹4,000

Withdrawals pending since 25th March

My player id on baterybet is 75714437. On 25th March 2026 I made 3 withdrawals of INR 50000 Details of which are as follows:

1. Withdrawal number 12329091834- still pending for confirmation
2. Withdrawal number 12329278064- withdrawal confirmed on 26the March 2026 but I have not received the amount in my bank account yet. I have provided the bank statement after 72 hours but now no is replying baterybet.
3. Withdrawal number 12329390826- withdrawal is still pending for confirmation.

It's been more than 1 week now and still I have not received my money.