Complaint #32 BateryBet Sportsbook

72 hours have passed and my account has still not been verified

By Ravindrakr153

1 year ago

My withdrawal option has been disabled and i am not able to bet as well.

They have asked for the documents i have sent them but they are saying it will take 72 hours..

I have credit card bills to pay that is why i need this verification process to be done sooner as i need the funds urgently..My account has a balance of Rs.238,950.

I am just raising the complaint so that you make sure that my verification process is done on time and i am able to withdraw my money otherwise i will be a deafulter.

Now they have asked for additional documents and have told that they will take 48 more hours..I need the money urgently. Please tell them to solve this.

Disputed sportsbook BateryBet Sportsbook

Reason Verification issues

Amount ₹238950

Discussion

AskGamblers

• Support Team

11 months ago

Dear all,

Following a careful review of valid information and proof presented by BateryBet Sportsbook management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Inactive user

11 months ago

Please make sure to get this solved quickly..

AskGamblers

• Support Team

11 months ago

Dear @Ravindrakr153,

Rest assured that the AskGamblers Complaint Team is in contact with the BateryBet Sportsbook team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

AskGamblers

• Support Team

11 months ago

Dear BateryBet Sportsbook,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BateryBet Sportsbook Complaint Stats

Resolved 41 / 42

Avg. Amount $734

Avg. Complaint Duration 15 days

Avg. Response Time 2 days

BateryBet Sportsbook Complaints

See all complaints for this sportsbook

Deposit not received for multiple deposits for 20 days plus

You’re right—I checked them again carefully.

You have three pending deposits:

1. Request No. 23989149 – ₹1,698.26 (Payment made on 17 June 2026) – In Progress
2. Request No. 24400294 – ₹1,999.97 (Payment made on 3 July 2026) – In Progress
3. Payment made on 15 June 2026 – ₹1,960.00 (You created Request No. 24479497, but it was closed and redirected to another request instead of resolving the issue.)

Total pending amount: ₹5,658.23

Here’s a stronger message you can send:

Hello BatteryBeds Support,

I am writing to express my frustration regarding my pending deposits, which have still not been credited despite multiple support requests and payment proofs being provided.

My pending deposits are:

• Request No. 23989149 – ₹1,698.26 (Payment made on 17 June 2026) – Still pending.

• Request No. 24400294 – ₹1,999.97 (Payment made on 3 July 2026) – Still pending.

• ₹1,960.00 (Payment made on 15 June 2026) – I raised Request No. 24479497, but it was closed without resolving the issue and I was simply redirected to another request.

The total pending amount is ₹5,658.23. My oldest payment has been pending for more than 20 days, and all I keep receiving is the same response asking me to wait. This is completely unacceptable.

I demand that ₹5,658.23 be credited to my BatteryBeds account immediately.

This is my final notice. Please resolve this matter immediately and confirm once all three deposits have been credit.
Client I’d 60593189

48h left

₹5,658

Withdrawal not received in bank for more than a week

I have made a withdrawal of 5190 on 15th of June and another withdrawal of 3325 on 25th of June. In the payout section it's showing completed but I have not yet received the funds in my account. I have also raise a complaint with Batery Bet Support but they keep on saying provider is not responding and will have to wait. It is batery beta responsibility to resolve my issue, the provider is their responsibility. I am a customer of batery bet and my money is stuck for so many days, I need some solution and I need my money back, this is not a joke. Batery has to make sure that this issues are resolved at the earliest.

I have attached bank statement from 15th June to 29th June.

Resolved

₹8,515

20503 INR has not been received in my bank account

I made a withdrawal on 14 June at 6:24 AM, amount 20503, but the amount has not been received in my bank account.

The transaction history shows a successful withdrawal.

I contacted customer support and also sent a bank statement, but no reply was received.

Amount - 20503

Customer ID- 63072446

I hope BateryBet and AskGamblers both will help me.

Resolved

₹20,503

Withdrawal not received despite it is being marked as COMPLETE

Withdrawal status is "Completed" but not ...

Withdrawal Amount: INR 13000 Withdrawal ID: 12446253744 Date: 6th June 2026 Time: 11:47:51 AM It has been marked as complete since 6th June 2026 itself but still I haven't recethe amount in my bank account yet. Where is my money? I am attaching my bank statement as well. It has been more than a week since I made this withdrawal. It was marked as completed on the same day but since then I have not received a single penny in my bank account. Baterybet has stolen my money. You guys are motherfucker bastards who have stolen my money. Where is my money? Deposits are instant while holding a withdrawal is a.breach of rules. I am posting this on all social media platforms. I will make sure to tag all the officials as well as cyber police and government agencies. I will also file a official complaint to crucial officials as they are your licensing partner and I will tag them as well as you are brand ambassadors.

I am attaching my bank statement as well. The password to access the statement is < password removed >

Resolved

₹13,000

Deposit amount not credited in game account

I have deposited the amount of 8000 from the baterybet site. The amount was deducted from my bank account but not credited to my game account.

The amount was deducted on 6/6/26 still not been credited to my game account.

As the payment was done from baterybet site as I came back in baterybet site there was a problem in site they told me the problem would be solved in 3 days, but still not solved.

Battery bet Account I’d :- < removed >

Resolved

₹8,000

locked my withdrawal section with Error Code 101

Hi Askgamblers Team,

I am facing a severe issue with my fully verified Batery account. My withdrawal section has been suddenly locked with "Error Code 101" right after I won a 13-fold multi-selection bet with 99 odds.

My current safe balance in the account is ₹1,08,070. I have already completed my 100% KYC verification previously, and my older smaller withdrawal of ₹10,000 was processed smoothly.

I contacted Batery support via Ticket №23763725. For the last 24 hours, they have been repeating automated text messages. When I emailed them, they asked me to open a request under "Question for the Admin". But when I submitted it, they instantly closed that request (Request №23783669) within 4 minutes telling me to wait for the old ticket. They are running in loops and intentionally blocking my money.

Note: Your portal attachment system threw an error while uploading files, so I am submitting this without attachments. However, I have all the proofs (Balance screen, Error 101, admin ticket close screen, and ticket limit block) ready and will upload them in the comments section as soon as this ticket opens.

Ticket ID: №23763725
Account Number: 26924914
Disputed Amount: ₹1,08,070

Resolved

₹108,070

BateryBet Casino - Unable to withdraw money

My baterybet account < sent to the casino >has been blocked and I am not able to withdraw money. Also not able to deposit and also no able to place a bet. When I placed a request they said me to give the photo of myself with my id and date and recent chat with the administration. Then they told me to wait for 72 hours again they asked me more documents like gas bill bank statement and pan card and selfie of myself and told me to wait for 48 hours but no response came again. I request askgamblers team to resolve my issue of withdrawal. Please help me. My withdrawal of 46070 rupees is stuck.

Resolved

₹46,070

Withdrawal blocked and account blocked

My Batery bet I'd: 66996881

My issue : From 16th may my I'd is been blocked for deposit and withdrawal I have raised request to admin customer support started verification process I have submitted all the documents on 17th may they said it will take 72 hours I have waited for 72 hours and they asked more further verification I have submitted that also. But no response from the customer support i trust this platform very much but at the emergency of funds this platform not supporting me at my lowest .

It's a request from batery bet please resolve my issue i am in a emergency of funds 🙏😭

I am legal individual person don't do this to me

Resolved

₹88,000

Holding 70000 INR winning balance past promised 72 hour verification deadline

Dear AskGamblers Complaint Team,
I am filing a formal complaint against BateryBet regarding a severe delay in manual account verification and an ongoing withdrawal restriction on my funds.
On May 13, 2026, after achieving a winning streak that brought my account balance to ₹70,000 INR, my account was restricted from placing bets, making deposits, or accessing withdrawals. I immediately opened an internal support ticket, registered under Request №23299208.
The administration requested specific manual verification documents: a clear photo of my physical identity document (PAN Card), a selfie holding my ID alongside a handwritten note of the current date, and a photo of my physical ID lying next to my mobile device showing this live administrator chat window. I provided all three requested photos exactly as instructed.
At 18:15 on May 13, the administration explicitly replied to me stating: "Thank you, your documents have been accepted. Please kindly return to this Request in three days (72 hours) to learn about the verification results."
The promised 72-hour review window has officially expired today, May 16, 2026. Despite my outreach, the administration has gone completely silent, refusing to provide the results or unlock my profile. My withdrawal option remains "Temporarily Unavailable." I have fully cooperated with their security protocols and supplied genuine government identification. I request that BateryBet immediately complete this verification review and release my ₹70,000 balance so I can proceed with my payouts.
Thank you for your assistance in mediating this dispute.
Player Account ID: 62874456
Support Ticket: Request №23299208

Resolved

₹70,000

Still waiting for my withdrawal

My account is 70855203. And my email address is <removed>.

I am waiting more than 3 days, but still my withdrawal amount was not credited to my account, whose ID is <removed>

I am not able to place a bet. Not able to deposit, not able to withdraw.

I submitted my documents two times, and bank statement, and also my total balance is 72000, which I'm not able to withdraw, and in-game 90000

No one gave me a solution, and even though I raised a lot of complaints with the bank statement, there is no response till now...

At this time, all my money is trapped in Baterybet app

Please help me, please please please......

Resolved

₹25,000