Complaint #115 BateryBet Sportsbook

BateryBet Casino - Unable to withdraw money

By Rakeshhh

3 weeks ago

My baterybet account < sent to the casino >has been blocked and I am not able to withdraw money. Also not able to deposit and also no able to place a bet. When I placed a request they said me to give the photo of myself with my id and date and recent chat with the administration. Then they told me to wait for 72 hours again they asked me more documents like gas bill bank statement and pan card and selfie of myself and told me to wait for 48 hours but no response came again. I request askgamblers team to resolve my issue of withdrawal. Please help me. My withdrawal of 46070 rupees is stuck.

Disputed sportsbook BateryBet Sportsbook

Reason Other

Amount ₹46070

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @Rakeshhh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Sportsbook

• Representative

2 weeks ago

Hello!

As we can see, your verification procedure has already been completed and you have already withdrawn your funds.

Best regards,
Batery.

BateryBet Sportsbook Complaint Stats

Resolved 38 / 39

Avg. Amount $779

Avg. Complaint Duration 15 days

Avg. Response Time 2 days

BateryBet Sportsbook Complaints

See all complaints for this sportsbook

20503 INR has not been received in my bank account

I made a withdrawal on 14 June at 6:24 AM, amount 20503, but the amount has not been received in my bank account.

The transaction history shows a successful withdrawal.

I contacted customer support and also sent a bank statement, but no reply was received.

Amount - 20503

Customer ID- 63072446

I hope BateryBet and AskGamblers both will help me.

91h left

₹20,503

Withdrawal not received despite it is being marked as COMPLETE

Withdrawal status is "Completed" but not ...

Withdrawal Amount: INR 13000 Withdrawal ID: 12446253744 Date: 6th June 2026 Time: 11:47:51 AM It has been marked as complete since 6th June 2026 itself but still I haven't recethe amount in my bank account yet. Where is my money? I am attaching my bank statement as well. It has been more than a week since I made this withdrawal. It was marked as completed on the same day but since then I have not received a single penny in my bank account. Baterybet has stolen my money. You guys are motherfucker bastards who have stolen my money. Where is my money? Deposits are instant while holding a withdrawal is a.breach of rules. I am posting this on all social media platforms. I will make sure to tag all the officials as well as cyber police and government agencies. I will also file a official complaint to crucial officials as they are your licensing partner and I will tag them as well as you are brand ambassadors.

I am attaching my bank statement as well. The password to access the statement is < password removed >

60h left

₹13,000

Deposit amount not credited in game account

I have deposited the amount of 8000 from the baterybet site. The amount was deducted from my bank account but not credited to my game account.

The amount was deducted on 6/6/26 still not been credited to my game account.

As the payment was done from baterybet site as I came back in baterybet site there was a problem in site they told me the problem would be solved in 3 days, but still not solved.

Battery bet Account I’d :- < removed >

Resolved

₹8,000

locked my withdrawal section with Error Code 101

Hi Askgamblers Team,

I am facing a severe issue with my fully verified Batery account. My withdrawal section has been suddenly locked with "Error Code 101" right after I won a 13-fold multi-selection bet with 99 odds.

My current safe balance in the account is ₹1,08,070. I have already completed my 100% KYC verification previously, and my older smaller withdrawal of ₹10,000 was processed smoothly.

I contacted Batery support via Ticket №23763725. For the last 24 hours, they have been repeating automated text messages. When I emailed them, they asked me to open a request under "Question for the Admin". But when I submitted it, they instantly closed that request (Request №23783669) within 4 minutes telling me to wait for the old ticket. They are running in loops and intentionally blocking my money.

Note: Your portal attachment system threw an error while uploading files, so I am submitting this without attachments. However, I have all the proofs (Balance screen, Error 101, admin ticket close screen, and ticket limit block) ready and will upload them in the comments section as soon as this ticket opens.

Ticket ID: №23763725
Account Number: 26924914
Disputed Amount: ₹1,08,070

Resolved

₹108,070

Withdrawal blocked and account blocked

My Batery bet I'd: 66996881

My issue : From 16th may my I'd is been blocked for deposit and withdrawal I have raised request to admin customer support started verification process I have submitted all the documents on 17th may they said it will take 72 hours I have waited for 72 hours and they asked more further verification I have submitted that also. But no response from the customer support i trust this platform very much but at the emergency of funds this platform not supporting me at my lowest .

It's a request from batery bet please resolve my issue i am in a emergency of funds 🙏😭

I am legal individual person don't do this to me

Resolved

₹88,000

Holding 70000 INR winning balance past promised 72 hour verification deadline

Dear AskGamblers Complaint Team,
I am filing a formal complaint against BateryBet regarding a severe delay in manual account verification and an ongoing withdrawal restriction on my funds.
On May 13, 2026, after achieving a winning streak that brought my account balance to ₹70,000 INR, my account was restricted from placing bets, making deposits, or accessing withdrawals. I immediately opened an internal support ticket, registered under Request №23299208.
The administration requested specific manual verification documents: a clear photo of my physical identity document (PAN Card), a selfie holding my ID alongside a handwritten note of the current date, and a photo of my physical ID lying next to my mobile device showing this live administrator chat window. I provided all three requested photos exactly as instructed.
At 18:15 on May 13, the administration explicitly replied to me stating: "Thank you, your documents have been accepted. Please kindly return to this Request in three days (72 hours) to learn about the verification results."
The promised 72-hour review window has officially expired today, May 16, 2026. Despite my outreach, the administration has gone completely silent, refusing to provide the results or unlock my profile. My withdrawal option remains "Temporarily Unavailable." I have fully cooperated with their security protocols and supplied genuine government identification. I request that BateryBet immediately complete this verification review and release my ₹70,000 balance so I can proceed with my payouts.
Thank you for your assistance in mediating this dispute.
Player Account ID: 62874456
Support Ticket: Request №23299208

Resolved

₹70,000

Still waiting for my withdrawal

My account is 70855203. And my email address is <removed>.

I am waiting more than 3 days, but still my withdrawal amount was not credited to my account, whose ID is <removed>

I am not able to place a bet. Not able to deposit, not able to withdraw.

I submitted my documents two times, and bank statement, and also my total balance is 72000, which I'm not able to withdraw, and in-game 90000

No one gave me a solution, and even though I raised a lot of complaints with the bank statement, there is no response till now...

At this time, all my money is trapped in Baterybet app

Please help me, please please please......

Resolved

₹25,000

Withdrawal marked successful but not credited

Dear AskGamblers Complaint Team & BateryBet Team,

My Player ID at BateryBet: 71620988

Registered Email: <removed>

I made a withdrawal request of ₹11,362 INR on 9 April 2026 (night).

On 11 April 2026, the status was changed to "Successful".

However, till today (21 April 2026), the amount has not been credited to my UPI/Bank account.

The current status in the app is showing "Processing".

I have contacted support multiple times, and they are only saying "Processing mein hai" with no payment reference, ARN, or timeline. bank statement password (151020048625870976)

Resolved

₹11,362

Complaint Regarding Deposits not credited by BateryBet

I am submitting a complaint regarding two unresolved deposit transactions on the gaming platform BateryBet.

On 11 April 2026, I deposited ₹50,000. The amount was debited from my bank account and, according to my bank statement, it was successfully credited to the merchant/provider’s account. However, it was not reflected in my BateryBet account. I contacted customer support multiple times, and I was informed that the provider has not received the funds. Later, I was told that a refund would be processed within 10 days, but I am still waiting and have not received any refund or resolution.

Again, on 19 April 2026, I made another deposit of ₹50,000. This transaction is also stuck and has not been credited to my gaming account. When I contacted support, I was informed that a letter has been sent to the payment provider and they are waiting for a response within 3 business days.
However, I have already been waiting for a long time with no proper resolution or clear update.
At this point, both deposits are unresolved, and my total funds of ₹1,00,000 are stuck. I have been repeatedly following up with customer support, but I am only being given delays and unclear responses.

Bank records confirm that the payments were successfully processed from my side, but BateryBet is claiming non-receipt or ongoing investigation. This situation is extremely frustrating, and I have not received any proper resolution despite multiple complaints.

I kindly request AskGamblers to investigate this issue and help me recover my funds or ensure proper crediting of both deposits as soon as possible.

Transaction Details:
Deposit 1: 11 April 2026 – ₹50,000
Transaction ID : 602585427809
Deposit 2: 19 April 2026 – ₹50,000
Transactio ID :204342442829

I am ready to provide bank statements, transaction IDs, and any other required proof.
Thank you for your assistance.

Resolved

Verification delayed for over 20 days

I would like to file a complaint against BateryBet regarding an unreasonable delay in my account verification and lack of communication.

I raised a request on March 27 (Request No: 22305695) because I was unable to place bets on my account. Since then, I have fully cooperated with the platform and submitted every document they requested.

The documents I submitted include:

• ID Card

• Selfie holding ID with current date

• Bank statement (PDF)

• UPI app proof showing my name and number

• Bank statement confirming my deposits

• Voter ID

• Additional documents as requested

I have made only 6 deposits on my account, all genuine and from my side:

• January 25 – ₹10,000

• January 25 – ₹4,837

• January 25 – ₹305.60

• February 3 – ₹5,600

• February 3 – ₹5,360

• February 4 – ₹11,293

Initially, while I was submitting documents, the support team responded within 5–8 hours. However, after I submitted all the required documents, they suddenly stopped responding.

It has now been over 20 days, and there has been no proper update. Additionally, there has been no response in the request section for the past 5 days.

I also contacted their email support, but I received only generic replies that do not address my issue.

This behaviour is highly concerning, as it appears that the verification process is being unnecessarily delayed despite full cooperation from my side.

Due to this issue, my account remains restricted, I am unable to place bets, and I am unable to use my funds properly

I kindly request that AskGamblers intervene and help resolve this issue by completing my verification and restoring full access to my account

I am ready to provide any additional proof if required.

Thank you for your support.

Resolved

₹11,234