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canceled my winnings without explanation


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By titor39
3 days ago
I would like to file a complaint about the scandalous behavior of the bookmaker 2up.io. This is the first time I’ve encountered such treatment of a customer. I’m glad I found this forum because maybe one day I’ll be able to recover my honestly earned money, which the bookmaker decided to confiscate for no reason. At the same time, I want to warn other customers against opening an account with this company, because it poses a major threat to customers’ money. I opened my 2up account on July 18, encouraged by positive reviews. Unfortunately, it turned out that none of them were true. I placed 4 bets, for small amounts of around 20 euros. Some of the bets won, so I requested a withdrawal. My 50-euro withdrawal arrived in a few minutes. After that, I took a break for about 10 days. After returning to the site, I placed two deposit bets in August totaling about 70 euros. On August 3, I placed two bets, each for less than 30 euros. Both bets turned out to be winners. When I wanted to make a withdrawal, the amount of money in my account was reduced by the winnings from those last two bets, totaling 71 euros. When I asked for an explanation in the chat, I received a vague response stating that the administration had canceled my bets because I had bet on a minor league. What kind of explanation is that? As a player, don’t I have the right to place bets on smaller leagues? And how am I supposed to know whether the match I’m betting on is from a major or minor league—and, consequently, whether I can bet on it or if the bookmaker will just steal my money? Of course, I never received a detailed explanation. The bookmaker, for reasons known only to himself, simply stole my money, hiding behind the terms and conditions. Please help me get my money back, because I believe I have been treated unfairly.
Disputed sportsbook 2UP Sportsbook
Amount €71

Discussion

31 hours left for 2UP Sportsbook to respond.
User name

Dear 2UP Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-1
the total amount of the disputed payment is 71 euro
User name

Dear @titor39,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

2UP Sportsbook Complaint Stats

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