Complaint #302 1xBet Sportsbook

Withdrawal pending for over 30 days no ETA provided

By Harsh_668

9 months ago

I am submitting this complaint regarding a pending withdrawal from 1xBet Sportsbook that has been under review for an unreasonably long period.

Details:

Operator: 1xBet (Sportsbook)

Account ID: 395580029

Registered Email: <removed>

Withdrawal Request Date: 01/12/2025

Withdrawal Amount: 17,040

Issue Description:

I requested a withdrawal from my 1xBet account, which has now been pending for over 30 days. The withdrawal status shows that it is under “additional review.”

I have fully cooperated with the verification process and have already submitted all the requested KYC documents and bank proof. Despite multiple follow-ups with 1xBet support, I have not received:

Any estimated timeline (ETA) for completion

Any transaction reference number (UTR)

Any clear written explanation for the prolonged delay

1xBet has confirmed in writing that the withdrawal is not cancelled and is still under review, but they state they cannot provide any time-bound update. This lack of transparency after 30+ days is unreasonable and concerning.

I am requesting AskGamblers’ assistance to mediate and escalate this matter so that:

The withdrawal is processed without further delay, or a clear and justified written reason is provided explaining why the withdrawal cannot be completed.

All supporting evidence, including screenshots of the withdrawal request and email communication with 1xBet, is attached.

Thank you for your assistance.

Disputed sportsbook 1xBet Sportsbook

Reason Delayed payment

Amount ₹17040

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Harsh_668

9 months ago

I would like to confirm that the withdrawal amount has now been successfully credited to my bank account. The issue has been resolved. Thank you to AskGamblers for the mediation and support.

Harsh_668

9 months ago

Thank you for the update.

However, I would like to point out that this response does not provide any new or concrete information compared to previous replies. My withdrawal has now been pending for over 40 days, and all requested documents and evidence were submitted a long time ago.

While I understand that external payment providers may be involved, there is still:

No explanation for why the review is taking over 40 days

No indication of what specific checks are still pending

No estimated timeframe or next step provided

I remain fully cooperative and available for any further verification if required. However, repeated requests to “wait” without transparency or progress are not sufficient at this stage.

I kindly request either:

A clear update on what exactly is pending and with whom, or

A realistic timeline for resolution, or

Confirmation of whether this case has reached a final decision stage

I respectfully ask AskGamblers to continue mediating, as the issue remains unresolved.

Thank you.

1xBet Sportsbook

• Representative

9 months ago

Dear Harsh_668,

Thank you for reaching out and for your patience.

We would like to confirm that your issue is still under consideration and remains in progress with our payment specialists. All information and evidence you have submitted are currently being checked in coordination with the payment provider.

Unfortunately, due to the involvement of external financial systems, the review process may take longer than expected. We fully understand your concern and assure you that your case is being handled with priority and has not been disregarded.

Please kindly wait for our official notification. You will be informed immediately once there are any updates regarding your request.

Thank you for your understanding and cooperation.

Kind regards,
1xBet Team

1xBet Sportsbook Complaint Stats

Resolved 159 / 167

Avg. Amount $15,919

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 108 out of 111 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.

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I have been pursuing this issue for over one month through multiple support channels, including email, Telegram, live chat, and international telephone support. I have provided the requested evidence, including banking-app screenshots and videos, as well as an official bank statement bearing the bank’s stamp confirming the transactions.

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I am requesting AskGamblers’ assistance in obtaining a formal response from 1xBet and ensuring that both transactions are properly investigated. I expect the missing 10,000 MAD to be credited to my account or refunded, with a clear written explanation of the outcome.

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Dear AskGamblers Team,

I am writing to formally submit a complaint against 1xBet regarding an unjustified delay in verifying my account and releasing my pending withdrawal funds.

- Account ID: 1825653579
- Issue: Account verification and merged accounts under review, with severe payment delays and a complete lack of proper communication from the 1xBet security team.

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Transaction Date: 04/10/2025
Transaction ID: 024354392379
My Wallet: 01100559857
Merchant Number from 1xBet: 01106424158
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Query Number: 23322890

Transaction Date & Time: 05/10/2026, 14:46

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Unique Transfer Number: DJ50FXM456

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I am having a problem with a 1xBet deposit made through CIH Mobile.

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On September 21, 2026, I deposited 300 MAD into my 1xBet account using CIH Mobile. The money was successfully deducted from my CIH account, but it has still not been credited to my 1xBet balance.

Payment details:

Sender CIH account: 6975400211001700
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I contacted 1xBet support and they opened a case under ticket №22664661. I provided the requested transaction screenshot/proof of payment.

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Dear AskGamblers Support,

I am submitting a new complaint regarding an ongoing withdrawal issue with 1xBet.

My name is < full name removed >

1xBet User ID: 504475939

I have been trying to withdraw my available balance from my 1xBet account. I originally attempted to withdraw using the same payment method that I had previously used successfully for both deposits and withdrawals. However, the withdrawal option was blank and greyed out, and I received the following message:

“Withdrawal can only be made using the same payment method.”

I contacted 1xBet Customer Support regarding this issue. Initially, they informed me that there was a technical problem with this withdrawal option. They then instructed me to use an alternative method by making a minimum deposit with a different payment method, placing a bet with the deposited amount at minimum odds of 1.10, and sending the required information for approval to [email protected].

These instructions were given to me directly by 1xBet Customer Support, and I followed them exactly. I made the required deposit using the new payment method, placed the required bet at minimum odds of 1.10, and sent all the requested information to the Security team as instructed.

However, I never received any approval or response from the Security team at all.

Despite not receiving any response or approval, I proceeded according to the instructions provided by Customer Support and submitted a withdrawal request using the new payment method but the withdrawal request was declined.

Unfortunately, 1xBet has not responded to either email, and I have not received any clear explanation or solution from customer support regarding my withdrawal.

I have attached all relevant evidence, including the original withdrawal error showing that the withdrawal option was blank and greyed out, my previous successful transactions, the new deposit, the required bet at minimum odds of 1.10, the information sent to the Security team, the new withdrawal request showing as declined, and the emails I sent to 1xBet.

I have followed the instructions provided directly by 1xBet Customer Support and completed everything requested from my side. I am simply trying to withdraw my existing available balance.

I therefore ask AskGamblers to contact 1xBet and assist in resolving this matter. I have followed their instructions, provided the requested information, and contacted them multiple times, but I have received no response or clear solution.

I would appreciate it if 1xBet could review my account, confirm the new payment method, and provide a clear solution so I can withdraw my funds without further delay.

Thank you for your assistance.

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> Hello AskGamblers team,
>
> Account ID: 1618631553
> Bet Slip No: 87909268323
> Date: 27.09.2025
> Market: Victory in Interval (3-Way) 1-3 - Neither (Tidak Keduanya)
> Stake: 10,000 IDR, Potential Win: 14,639,180 IDR
>
> I bet on NO GOAL in minute 1-3 for 8 matches. 4 legs were settled as LOST but should be WON.
> Evidence from http://mlssoccer.com shows first goal in those 4 matches was after minute 3:
> - Atlanta 2-2 NYC: first goal 5' OG
> - Montreal 3-1 Cincinnati: first goal 25'
> - Austin 3-3 San Diego: first goal 50'
> - Seattle 3-1 Minnesota: first goal 16'
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>
> Thank you.

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Dear AskGamblers Complaints Team,

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 09.09.2026 at 11:09 PM, I submitted a withdrawal request of 5,000 TRY via Bank Transfer. My account is fully verified (KYC completed), and I have satisfied all required terms and conditions.

In the system and transaction query logs, the status of this withdrawal shows as "Processed". However, the funds have NEVER been credited to my bank account.

I have contacted 1xBet local customer support dozens of times via live chat and email. Every single time, I receive the same repetitive and vague response: "We are working on it" / "İşlem üzerinde çalışıyoruz". No concrete solution, proof of transfer (RRN/bank receipt), or timeframe has been provided.

Even today, I received another generic email response from them stating they are still working on it, without providing any real update or resolving the issue.

To date, I have not received my payout. I kindly ask the AskGamblers team to assist me in mediating this dispute and requesting official proof of transfer or the release of my funds.

Summary Details:

Player ID: 231500185
Withdrawal Amount: 5,000 TRY
Date & Time of Request: 09.09.2026 / 11:09 PM
Transaction / E-Transfer ID: 5265542843
Payment Method: Bank Transfer
Current Status in System: Processed (but funds missing)

I am attaching all relevant proof, including screenshots of the "Processed" status, my bank statement showing the money was never received, my chat logs, and the latest email response I received today.

Thank you for your assistance.

Sincerely,

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