Complaint #1833 1xBet Sportsbook

Withdrawal of 4098 MAD stuck for over 30 days due to 1xBet technical Issue

By Mustapha M.

1 month ago

Hello AskGamblers Team,

I am filing this complaint against 1xBet because my deposited funds (4098 MAD) have been stuck for over a month due to a technical deadlock in their payment system. Furthermore, I have not received any response from the 1xBet Security Team regarding my recent emails to resolve the issue.

My account was restricted from making deposits, but I was officially authorized by 1xBet to withdraw my remaining balance. However, the system currently only allows me to withdraw via "Mobcash" (local cash agents).

Here is the technical loop I am trapped in: The Mobcash system automatically rejects my withdrawal attempts because it requires a player to have made a prior deposit with the chosen agent. Since 1xBet blocked my account from depositing, I physically cannot fulfill this system requirement.

Crucially, the 1xBet Security Team explicitly acknowledged this technical flaw in writing and instructed me to find a local agent and send their details for "manual approval" to resolve the system limitation.

The First Attempt: They manually approved a withdrawal with a first agent, but the transaction still failed. This was entirely out of my control; the Mobcash system rejected it because that specific agent's account balance limit was not high enough to receive the 4098 MAD.

The Second Attempt: I recently provided the details of a new, verified Mobcash agent (Agency: Isco Service), exactly as 1xBet requested. I sent these details on August 16th. Since then, I have not received any response from the Security Team.

To make matters worse, I live in the city of Kenitra, and this new agent is located in Casablanca. Because I only found this agent on Facebook, I cannot trust them with the withdrawal code online. I must physically travel to Casablanca to complete the transaction face-to-face. I cannot risk wasting time and money traveling all the way there just to face another system limit failure upon arrival.

MY REQUEST FOR A PRACTICAL RESOLUTION: Because of these constant Mobcash system limitations, the most practical solution to resolve this technical issue is for 1xBet to change my withdrawal method to a Direct Bank Transfer.

To prove absolute transparency and to clear any possible doubts regarding Money Laundering (AML) or security concerns, I want the funds sent directly to my personal CIH Bank account in Morocco. I have attached my official bank statement (RIB/IBAN) to this complaint. I am fully prepared to provide my National ID and any other proof required by the Security Team.

Therefore, my request to 1xBet is clear. Please provide ONE of the following:

Open the Bank Transfer option on my account so I can receive my money safely and practically.

OR, provide written pre-confirmation that this specific new agent has sufficient limits to receive the full 4098 MAD successfully, so I can travel to Casablanca with peace of mind.

I kindly request AskGamblers to intervene and mediate with 1xBet to help me secure one of these two solutions. Thank you for your help.

MY 1XBET ACCOUNT DETAILS:

Full Name: < removed content >

Account ID: 1753063433

Registered Email: < removed content >

Registered Phone Number: < removed content >

Disputed sportsbook 1xBet Sportsbook

Reason Delayed payment

Amount د.م.4098

Discussion

76 hours left for 1xBet Sportsbook to respond.

AskGamblers

• Support Team

17 hours ago

Dear @mustaphamortaki11,

The AskGamblers Complaint Team kindly asks you not to share personal data on the complaint thread.

Please send it to casino email directly.

Thanks for cooperating with the AskGamblers Complaint Team.

mustaphamortaki11

• Morocco

19 hours ago

Here are the details you asked for about the Mobcash agent:

Personal data removed

To be completely honest with you, I was the agent. I honestly didn't know that a Mobcash agent isn't allowed to have a regular 1xBet player account. Because of this mistake, the Mobcash account (SookCash) was permanently closed and I completely lost access to it.

This is exactly why the withdrawal failed in the first place and why it's physically impossible for me to use that method again.

Now that you have all the info and can check your system to verify that this agent account is actually closed, can you please just process my 4098 MAD withdrawal directly to my CIH Bank account so we can finally close this issue?

Thanks.

1xBet Sportsbook

• Representative

1 day ago

Hello,

Thank you for the clarification.

If the Mobcash agent previously used for the deposit is no longer operating, could you please provide us with any available details regarding this agent?

For example, please provide the agent’s name, phone number, account details, or any other information you may have that could help us identify the agent and verify the relevant transaction.

This information will allow us to check the matter further with the relevant department.

Thank you for your cooperation and assistance.

Best regards,
1xBet Team

mustaphamortaki11

• Morocco

4 days ago

I can't send you those step-by-step screenshots because the specific Mobcash agent I used for my deposit has actually closed their account. It's simply impossible for me to use that same agent again.

I already explained all of this to the Security Team over a month ago. Asking me to use a closed agent again feels like a tactic to just delay my withdrawal.

Also, I don't know any other Mobcash agents.

I've been stuck trying to withdraw my own money for over 30 days. You already have my ID and my CIH Bank statement. Please, I'm asking you to just process my 4098 MAD manually either through a direct bank transfer (CIH) or Crypto. I just want to withdraw my funds.

Thanks.

1xBet Sportsbook Complaint Stats

Resolved 152 / 158

Avg. Amount $16,809

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 103 out of 106 complaints in this category have been resolved.

This operator's average complaint duration is 19 days, while the average duration across all operators is 7 days.

Complaint Status

76h left

د.م.4,098

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Withdrawal impossible

Hello, I'm writing to explain my problem:

I opened a 1xbet account in August 2025 (id:1369669989 name < removed >, making two deposits totaling €320. Both deposits (I've attached proof) were made using Binance Pay.

I've wagered my deposits more than 10 times in total.

I've been trying to withdraw money for over six months.

I'm using the same method as for my deposits, namely Binance Pay. It's not working; the withdrawal is refused, with the reason given being that you must use the same method as for deposits.

I've contacted 1xbet's chat, phone support, and email (more than 50 times—the list is incredibly long!).

They keep telling me the same thing: "Use the same method as for deposits." When I explain that I'm doing exactly what I want, I either get no response or I'm told to make a new deposit to activate a new method. Except I can't deposit (and I really don't want to!) because it seems the account is blocked; I no longer have access to the deposit methods (I've attached a screenshot showing an "authorization error").

Thank you for your work!

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I am filing this formal complaint against 1xBet due to repeated withdrawal rejections and the failure of their customer support team to provide a solution.

Since September 20, 2026, I have been unable to withdraw my funds despite multiple attempts.

The following withdrawals were rejected:

September 20, 2026, at 10:15 PM: $100 USD — Rejected by the operator due to a payment error.
September 22, 2026, at 7:25 AM: $50 USD — Rejected by the operator due to a payment error.
September 22, 2026, at 7:48 AM: $54 USD — Rejected because withdrawals must use the same payment details used for deposits.

I want to emphasize that I am already using the same payment method that I used to deposit money into my account. Furthermore, I have successfully completed several withdrawals using this exact same payment method in the past.

Despite repeatedly contacting customer support, I have received nothing but generic responses. They have failed to provide a specific explanation, a practical solution, or confirmation that my case has been escalated to the appropriate department.

I find it particularly concerning that my withdrawal requests have been rejected for different reasons, even though I have not changed my payment method.

I am not requesting any special treatment. I simply want to access my funds using a payment method that has previously worked without issues.

I am requesting AskGamblers' assistance in resolving this dispute and obtaining the following from 1xBet:

A proper investigation into the repeated withdrawal rejections.
A clear explanation of the actual reason my withdrawals are being rejected.
Escalation to the appropriate payment department and a practical solution that allows me to withdraw my funds.
Confirmation of when I can expect this issue to be resolved.

I have screenshots documenting the rejected withdrawal attempts and can provide evidence of my previous successful withdrawals using the same payment method.

I would appreciate AskGamblers' assistance in resolving this matter, as my repeated attempts to obtain a solution directly from 1xBet have been unsuccessful.

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I am requesting immediate mediation and a refund of my 122 ETB.

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The platform system and live support repeatedly reject the withdrawal claiming a failure to match the deposit method, despite providing full evidence that the payment method and UID are identical.

Live support refuses to review the transaction history manually.

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Hello. I am reaching out to the arbitration team for assistance regarding a critical issue with 1xbet.

For 65 days (more than two months), the company has been intentionally stalling my case, withholding my funds, and providing nothing but cynical, automated template responses.

Case Details:

On July 17, 2026, I requested a withdrawal of 30,000 RUB from my 1xbet gaming account via the P2P system (Card Payouts via Telegram, Transaction ID: 134541908). Out of this total amount, only 15,000 RUB was credited to my T-Bank (Tinkoff) card via several small transfers from different individuals. The remaining 15,000 RUB WAS NEVER CREDITED to my account. Due to a poorly designed and confusing P2P bot interface, the status of the request was accidentally changed to "Successful" while I was waiting. I immediately noticed the error and contacted 1xbet support on the exact same day.

On July 19, 2026, an official payment complaint (Ticket №19635058) was generated in my personal account. I promptly provided a full, officially certified bank statement in PDF format covering the entire period. This document legally proves that the second half of the funds (15,000 RUB) never reached my bank account. T-Bank support has confirmed that there are no pending, hidden, or blocked incoming transactions. This is a clear case of fraud by the P2P merchant (sender), who took advantage of an accidental click in the interface and kept the money. Deliberate Sabotage by the Bookmaker:

Today is September 20, 2026. My ticket inside the 1xbet system has been stuck in the "In Progress" status for over 2 months without any valid technical justification. During this time, every email I sent to [email protected] was answered by different representatives (Dmitry, Ilya, Nikolay, Anatoly) with identical, scripted responses promising that "profile specialists are working on it" and asking for "a little more patience."

1xbet strictly refuses to provide any technical proof of the transfer (such as a sender's bank receipt with an RRN/ARN code) or to credit the missing 15,000 RUB manually back to my gaming balance.1xbet is entirely responsible for the security and integrity of P2P transactions on its platform.

At this point, the company’s behavior looks like direct complicity with a fraudulent merchant to withhold user funds.Requirements:

I request the arbitration team to launch an independent investigation, demand an official transaction log and a receipt with an RRN/ARN code from 1xbet representatives (if it even exists), and compel the company to immediately credit the withheld 15,000 RUB to my gaming balance (Account ID: 1595198465

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1xbet Account Number: 1539105473

Username: MAHBUB883665

Here is the following details of Deposit.

Deposit Amount - 13,000 BDT
Deposit Method - E-Walltet - Fast bKash (bKash - mfs)
E-wallet/bKash Number: < info removed >
Cashout Number: +8801727059729
TrxID: DH473QY1B7
Date & Time : 02:13 AM, 08-04-2026 (MM-DD-YYYY)
Opened Payment Query No at 1xbet: 20266265

Respected Sir,

I deposited 13,000 BDT through bKash and the bKash (mfs) customer service also confirmed that the transaction has been successfully completed. I tried to talk it through the customer service and all they ask me to do is wait. It has been almost 1.5 Months and they are not giving me any timeframe to resolve the matter. I didn’t stop using them, I use the site regularly still. I have attached sufficient proof for the payment and if there is anything else needed, please let me know. I hope I am in good hands right now.

Resolved

৳13,000

I still have money of more than SGD400 on my account

Hi,

I encountered problem with 1xbet that they logged me out without any reason and also did not respond to my emails in the past 11 days. I still have money of more than SGD400 on my account.

Despite multiple emails sent to the 1xbets teams (ie info-en , info-ms and security-en) on daily basis, I did not receive any response from 1xbet teams. It has been 11 days since the incidence happened on 8th Sep 2026.

As mentioned, I was logged out the account while I was still using it on Tues evening time.

I am consistently trying to log in the account for the past 11 days but still status quo. I also tried to reset my passwords a few times but the account still encounter "Authorization Error - Invalid username or password!". I managed to reset my password 9 times via email but the above error message still appeared.

I am unable to speak with any customer service because I am not logged in.

I still have value balance on my 1xbet account of more than SGD400 on my account.

I would appreciate if the above can be resolved asap please.

Regards,
KP Yap

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I requested a withdrawal method update to Skrill for my account (ID: 1786222007). 1xBet Security specifically instructed me via email to deposit funds using Skrill and place/settle a bet at odds of 1.10 or higher to authorize this payment method.

I have completely fulfilled every condition required by Security:

Deposited via Skrill (<email address removed>).

Placed and settled the required bet at odds above 1.10.

Verified my identity and provided all requested documentation.

Despite fulfilling these instructions in full, the Skrill option remains hidden/disabled under my "Withdraw Funds" menu. I have repeatedly followed up with Security via email and live chat, but customer support remains unresponsive and has failed to enable the cashier option or process my payout.

I have complete documentation (Security instruction emails, Skrill deposit receipts, settled bet slips, and screenshots of the missing withdrawal option). I request that 1xBet manually enable Skrill on my account profile and allow the processing of my withdrawal.

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1655681405 - Account number

Dear AskGamblers Team,

I am requesting your assistance regarding my blocked account and the prolonged verification process with 1xBet.

I initially fully cooperated with 1xBet's verification process through email and provided the information requested by their team. After that, I was asked to complete a video verification. I cooperated with this requirement as well, and my video verification was successfully completed.

After completing the video verification, instead of completing the verification of my account, my account was moved to a blocked-account appeal process. I was then asked to provide several additional notarized documents and declarations concerning my identity, Source of Funds, Source of Wealth, PEP status, and other transaction-related information.

I again fully cooperated with the operator.I submitted all the requested notarized documents and supporting information for the blocked-account appeal.

I have made every reasonable effort to cooperate with the verification process and have provided the documents requested by the operator in good faith. I am also willing to provide any reasonable additional information if something specific is still required.

After submitting all the documents, I contacted the Security Team by email to inform them that the requested documents had been submitted and to ask for confirmation that the documents had been received and were under review.

Instead of confirming receipt or providing an update regarding my submitted documents, I received the following response:

“Dear customer, all consulting on the matter of your request was provided earlier in this mail thread.”

Then again, I mailed every single document, which was supposed to be uploaded in the website to the Security team mail and ask them specifically what exactly they need since I have submitted whatever they asked for and has been notarised as well.
They are neither responding to me or helping me out in this process. My account has been blocked since May and I have cooperated with the team in every possible way.

I respectfully believe that after complying with the operator's document request and submitting the requested notarized information, I should at least receive a clear confirmation regarding the status of my submission.

I do not want to make any unsupported accusation against 1xBet. My intention is simply to have a fair, transparent and reasonable verification process. I have cooperated with every verification step requested from me and have submitted the documents requested for the blocked-account appeal.

My request to AskGamblers

I respectfully ask AskGamblers to assist me with the following:

1. Please keep this matter on record and, where permitted under your complaint procedure, keep the case open/active while 1xBet reviews my submitted documents.
2. Please assist in obtaining confirmation from 1xBet that the documents submitted have been received and are under review.
3. If any document is missing, unclear or insufficient, I request that 1xBet clearly identify the specific document and explain what additional information is required.
4. Finally, I respectfully request that 1xBet complete the verification process and provide a clear decision regarding my account after reviewing all the information and documents I have submitted.

I have acted in good faith throughout this process and have tried to comply with every reasonable requirement. The prolonged restriction and repeated verification steps have caused me considerable inconvenience.

I would sincerely appreciate AskGamblers' assistance in helping both parties reach a clear and fair resolution.

Thank you for your time and assistance.

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