Withdrawal Method Still Unavailable

Dear AskGamblers Complaints Team,

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 09.09.2026 at 11:09 PM, I submitted a withdrawal request of 5,000 TRY via Bank Transfer. My account is fully verified (KYC completed), and I have satisfied all required terms and conditions.

In the system and transaction query logs, the status of this withdrawal shows as "Processed". However, the funds have NEVER been credited to my bank account.

I have contacted 1xBet local customer support dozens of times via live chat and email. Every single time, I receive the same repetitive and vague response: "We are working on it" / "İşlem üzerinde çalışıyoruz". No concrete solution, proof of transfer (RRN/bank receipt), or timeframe has been provided.

Even today, I received another generic email response from them stating they are still working on it, without providing any real update or resolving the issue.

To date, I have not received my payout. I kindly ask the AskGamblers team to assist me in mediating this dispute and requesting official proof of transfer or the release of my funds.

Summary Details:

• Player ID: 231500185
• Withdrawal Amount: 5,000 TRY
• Date & Time of Request: 09.09.2026 / 11:09 PM
• Transaction / E-Transfer ID: 5265542843
• Payment Method: Bank Transfer
• Current Status in System: Processed (but funds missing)

I am attaching all relevant proof, including screenshots of the "Processed" status, my bank statement showing the money was never received, my chat logs, and the latest email response I received today.

Thank you for your assistance.

Sincerely,

Arda

My account ID is 1784128719

On 18/09/2026 at 09:23 I made a deposit of 7,000 YER (6,900 net) via Floosak app to Hood Cash 26.

Transaction ID: 81277204

Receiver: Huda Al-Asbahi - Wallet Jib - 2248114

Purpose: Hesab Majnoun

The amount was deducted from my Floosak wallet and the transaction is successful (see receipt), but it was never credited to my 1xBet account.

I contacted 1xBet support but they did not credit it.

I have attached the official receipt from Floosak as proof.

I request AskGamblers to help me get this 7,000 YER deposit credited.

Disputed amount: 7,000 YER

Payment method: Hood Cash 26 / Floosak

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My withdrawal request has been pending for more than 17 days without any progress or explanation. I have submitted all requested verification documents and official bank statements multiple times via email and live chat, but I have received no response or support.

Account Details:

Account ID: 730651007

Inquiry No: 22023914

Withdrawal Request No: 5265223259

If there is an issue with the selected payment system, please cancel the request and return the funds to my main account balance so I can choose another withdrawal method. I ask AskGamblers team to assist in resolving this payout delay.

Hello, I'm writing to explain my problem:

I opened a 1xbet account in August 2025 (id:1369669989 name < removed >, making two deposits totaling €320. Both deposits (I've attached proof) were made using Binance Pay.

I've wagered my deposits more than 10 times in total.

I've been trying to withdraw money for over six months.

I'm using the same method as for my deposits, namely Binance Pay. It's not working; the withdrawal is refused, with the reason given being that you must use the same method as for deposits.

I've contacted 1xbet's chat, phone support, and email (more than 50 times—the list is incredibly long!).

They keep telling me the same thing: "Use the same method as for deposits." When I explain that I'm doing exactly what I want, I either get no response or I'm told to make a new deposit to activate a new method. Except I can't deposit (and I really don't want to!) because it seems the account is blocked; I no longer have access to the deposit methods (I've attached a screenshot showing an "authorization error").

Thank you for your work!

I am filing this formal complaint against 1xBet due to repeated withdrawal rejections and the failure of their customer support team to provide a solution.

Since September 20, 2026, I have been unable to withdraw my funds despite multiple attempts.

The following withdrawals were rejected:

• September 20, 2026, at 10:15 PM: $100 USD — Rejected by the operator due to a payment error.
• September 22, 2026, at 7:25 AM: $50 USD — Rejected by the operator due to a payment error.
• September 22, 2026, at 7:48 AM: $54 USD — Rejected because withdrawals must use the same payment details used for deposits.

I want to emphasize that I am already using the same payment method that I used to deposit money into my account. Furthermore, I have successfully completed several withdrawals using this exact same payment method in the past.

Despite repeatedly contacting customer support, I have received nothing but generic responses. They have failed to provide a specific explanation, a practical solution, or confirmation that my case has been escalated to the appropriate department.

I find it particularly concerning that my withdrawal requests have been rejected for different reasons, even though I have not changed my payment method.

I am not requesting any special treatment. I simply want to access my funds using a payment method that has previously worked without issues.

I am requesting AskGamblers' assistance in resolving this dispute and obtaining the following from 1xBet:

1. A proper investigation into the repeated withdrawal rejections.
2. A clear explanation of the actual reason my withdrawals are being rejected.
3. Escalation to the appropriate payment department and a practical solution that allows me to withdraw my funds.
4. Confirmation of when I can expect this issue to be resolved.

I have screenshots documenting the rejected withdrawal attempts and can provide evidence of my previous successful withdrawals using the same payment method.

I would appreciate AskGamblers' assistance in resolving this matter, as my repeated attempts to obtain a solution directly from 1xBet have been unsuccessful.

On 08/09/2026, I deposited 122 ETB via Telebirr. The funds were debited but never credited.

On 19/09/2026, 1xBet failed to meet their own deadline.

On 22/09/2026, support agent "Bright" explicitly stated: "This is a bit more complex than we first thought... we don't have a specific finish date just yet." 1xBet has officially abandoned their internal investigation timeline.

I am requesting immediate mediation and a refund of my 122 ETB.

I deposited funds using Bybit Pay and I am attempting to withdraw my remaining balance of $31.01 to the exact same Bybit Pay account (UID: 581689249).

The platform system and live support repeatedly reject the withdrawal claiming a failure to match the deposit method, despite providing full evidence that the payment method and UID are identical.

Live support refuses to review the transaction history manually.

Hello. I am reaching out to the arbitration team for assistance regarding a critical issue with 1xbet.

For 65 days (more than two months), the company has been intentionally stalling my case, withholding my funds, and providing nothing but cynical, automated template responses.

Case Details:

On July 17, 2026, I requested a withdrawal of 30,000 RUB from my 1xbet gaming account via the P2P system (Card Payouts via Telegram, Transaction ID: 134541908). Out of this total amount, only 15,000 RUB was credited to my T-Bank (Tinkoff) card via several small transfers from different individuals. The remaining 15,000 RUB WAS NEVER CREDITED to my account. Due to a poorly designed and confusing P2P bot interface, the status of the request was accidentally changed to "Successful" while I was waiting. I immediately noticed the error and contacted 1xbet support on the exact same day.

On July 19, 2026, an official payment complaint (Ticket №19635058) was generated in my personal account. I promptly provided a full, officially certified bank statement in PDF format covering the entire period. This document legally proves that the second half of the funds (15,000 RUB) never reached my bank account. T-Bank support has confirmed that there are no pending, hidden, or blocked incoming transactions. This is a clear case of fraud by the P2P merchant (sender), who took advantage of an accidental click in the interface and kept the money. Deliberate Sabotage by the Bookmaker:

Today is September 20, 2026. My ticket inside the 1xbet system has been stuck in the "In Progress" status for over 2 months without any valid technical justification. During this time, every email I sent to [email protected] was answered by different representatives (Dmitry, Ilya, Nikolay, Anatoly) with identical, scripted responses promising that "profile specialists are working on it" and asking for "a little more patience."

1xbet strictly refuses to provide any technical proof of the transfer (such as a sender's bank receipt with an RRN/ARN code) or to credit the missing 15,000 RUB manually back to my gaming balance.1xbet is entirely responsible for the security and integrity of P2P transactions on its platform.

At this point, the company’s behavior looks like direct complicity with a fraudulent merchant to withhold user funds.Requirements:

I request the arbitration team to launch an independent investigation, demand an official transaction log and a receipt with an RRN/ARN code from 1xbet representatives (if it even exists), and compel the company to immediately credit the withheld 15,000 RUB to my gaming balance (Account ID: 1595198465