Complaint #1750 1xBet Sportsbook

Unresolved withdrawal 80 JOD

By Sasol97

1 month ago

I am submitting this formal complaint against 1xBet regarding an unresolved withdrawal request.

My 1xBet Account ID is 753252115, and I have been a loyal customer for more than three years.

On 06/07/2026, I requested a withdrawal of 80 JOD to my Orange Money wallet. The transaction was marked as “Completed” almost immediately on the 1xBet platform, but the funds never arrived in my wallet.

Since that day, I have been stuck in a loop with their support. I opened Ticket No. 19091113, which has been closed and reopened 5 separate times by their team without any actual resolution. Each time, I am given generic automated responses like "please wait" or "our specialists are reviewing it," followed by the ticket being closed again.

I have fully cooperated with every request, uploading multiple video proofs of my Orange Money transaction history clearly showing that the funds were never received.

Furthermore, I have officially contacted Orange Money support regarding this transaction. They categorically confirmed that there are no pending, received, or rejected funds matching this amount in my wallet history. They explicitly stated that under standard financial regulations, it is the sole technical responsibility of the sender (1xBet) to trace the funds with their payment gateway.

Despite this, 1xBet refuses to provide me with a Transaction Reference Number (RRN), proof of transfer, or any technical explanation.

Through AskGamblers mediation, I request 1xBet to either:

1. Provide a valid Transaction Reference Number (RRN) or official proof of transfer so my wallet provider can locate the funds.

2. Acknowledge that the transfer failed and immediately refund the 80 JOD back to my 1xBet account balance.

Thank you for your assistance in resolving this matter.

Kind regards,

1xBet Account ID: 753252115

Disputed sportsbook 1xBet Sportsbook

Reason Delayed payment

Amount د.أ.80

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management paid the aforementioned amount to the player's account.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Sasol97

1 month ago

Dear AskGamblers Mediator,

I acknowledge 1xBet’s response. While I fully respect the confidentiality of sensitive information, confidentiality should not prevent the verification of objective financial evidence or override official banking records.

Please consider the following:

1. Internal Merchant Request vs. Final Settlement

The reference number sent to me by 1xBet via personal email (OJM-PAY-20260706201105700268523105) is merely an internal merchant payment request submitted through the payment gateway. I would like to emphasize that Orange Money does not recognize or accept this number as a valid reference for any transfer of 80 JOD credited to my account. Receiving a reference number via email or seeing an internal status such as “processed” or “successful” does not prove that the funds were credited, as also confirmed by my attached official statement.

2. Official Evidence

The official Orange Money PDF account statement, together with the confirmation email I received directly from Orange Money support, clearly shows that no amount of 80 JOD was ever credited to my account. These are official records issued by the receiving financial service provider and directly reflect the transaction history of my account.

3. Verifiable Banking Proof

If 1xBet has provided confidential evidence to AskGamblers demonstrating that the payment was successfully completed, it should include verifiable banking evidence, such as:

* An official 23-digit Acquirer Reference Number (ARN), where applicable; or
* An official settlement, credit confirmation, or equivalent banking record from Orange Money Jordan or the relevant payment provider confirming that the funds were successfully credited to my account.

I would also like to emphasize that I contacted Orange Money support several times to request that this transaction be traced. On every occasion, I was informed that only the sending party can initiate an official trace request. As the recipient, I cannot request the trace myself. Therefore, if 1xBet believes the payment was completed successfully, they are the party that must contact Orange Money and initiate the official trace procedure.

I respectfully ask the AskGamblers Mediator to verify whether the confidential evidence submitted by 1xBet contains verifiable banking proof that the funds were actually credited to my Orange Money account, or whether it merely reflects an internal gateway status.

With all due respect and full trust in your impartiality, I would like to kindly reiterate my request for you to thoroughly review all the official evidence I have provided, and kindly update me on the findings of your review.

If 1xBet is unable to provide verifiable banking evidence demonstrating that the funds were successfully credited to my account, I respectfully request that the disputed 80 JOD withdrawal be reprocessed or refunded without further delay.

Thank you for your time and consideration.

1xBet Sportsbook

• Representative

1 month ago

Hello,

Thank you for your message.

Dear AskGamblers Team,

Thank you for confirming that you have received the evidence we submitted via email and that it confirms the successful completion of the payment from our side.

Considering that the player continues to dispute the outcome despite the evidence already provided, we kindly ask the AskGamblers mediation team to review the submitted materials and intervene in accordance with your complaint resolution procedures.

We would also like to remind the moderation team that all relevant supporting evidence has already been sent directly to your official email address for confidential review, as requested. The documents contain sensitive payment information and therefore cannot be published publicly in the complaint thread.

We kindly ask the AskGamblers Team to complete their assessment based on the evidence already received and advise on the next steps in resolving this complaint.

Thank you for your cooperation.

Best regards,
1xBet Team

Sasol97

1 month ago

Dear AskGamblers Moderator,

I kindly request that you respond to my inquiries, engage with my updates, review the evidence I have submitted, and inform me of your findings, just as you do with 1xbet.

In the interest of fairness and equality, I ask that you examine my evidence and share your review results with me. If you require any additional evidence from me, such as screenshots or further video recordings, please let me know, and I will provide them promptly.

Please do not ignore or fail to respond to my inquiries.

1xBet Sportsbook Complaint Stats

Resolved 148 / 154

Avg. Amount $17,213

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaints

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Unjustified Account Freeze and Account Block Player ID 948212133

Dear AskGamblers Grievance Team,

I am officially lodging this public complaint against 1xBet regarding the arbitrary, unjustified freeze and complete block of my player account. My sole objective in filing this dispute is to have my account access fully restored.

Account Details:
- Player ID: 948212133
- Country: Algeria

Case Description:
On Friday, September 4th, I proactively initiated contact with the 1xBet Security Department via email to make a routine administrative inquiry regarding updating and activating secure withdrawal methods.To ensure absolute compliance, I immediately attached high-quality copies of my official biometric identity card along with a clear verification selfie.

Immediately after submitting my documents via email, my account was completely frozen, resulting in an "Account Not Found" error upon login. When I subsequently attempted to follow up on this freeze through the live support chat, the agents failed to provide any technical support or helpful assistance. All of their responses were generic, repeatedly telling me to wait for a reply from the Security Department email.

More than 6 days (over 140 hours) have passed since I complied with all verification procedures via email, yet the Security Department has failed to provide any formal response, justification, or update. My profile is entirely clean, and there is zero compliance ground to block my access.

Requested Outcome:
I demand that 1xBet immediately lift the precautionary freeze on my Account ID 948212133 and restore full access to my profile.

I am attaching full screenshots of the email notifications proving my account is under an unresolved review.

Thank you for your intervention.

Sincerely,
Verified Player

88h left

$119

Immediately after placing a withdrawal request my account was suddenly blocked

I am submitting this complaint against 1xBet regarding the unjustified freezing of my account (Account ID: [17807462731]) containing a balance of 63,900 EGP.
Key Facts:

My account was registered less than one month ago.
Immediately after placing a withdrawal request via an authorized agent, my account was suddenly blocked.
Customer support gave an unreasonable pretext regarding "gambling addiction" and demanded a medical certificate proving I am not addicted to unblock the account.
Requesting medical documentation for an account less than 30 days old—right after a withdrawal request—is an arbitrary tactic to withhold my funds.
Formal complaint emails sent to [email protected] and [email protected] have been completely ignored.
Requested Outcome: I request 1xBet to unblock my account immediately and release my funds of 63,900 EGP

34h left

ج.م.‏63,900

Delaying my withdrawal

I tried withdraw my remaining balance 6.9.2026 but they closed my account. Then they asked me to send email to security team and I did this, you can see answer in screenshot where they asked me to send email to block team to get account open so i can withdraw.

I send the documents and request 7.9.2026 time 08:43am +3gmt

But they still didn’t reply. I provided all what they asked and chat operator promised that i will get my remaining balance 300€.

I dont have screenshots from account or dont remember account number but email is correct. I am asking you to help me to get moneys from this casino

51h left

€300

Unresolved cash withdrawal 5206560041 Ticket no 21512534

On 26.08.2026, I initiated a cash withdrawal (#5206560041) for ₹4,000 INR via local cash agent Shahazad Ahmed (Kathua). The agent code expired, but ₹4,000 was deducted from my account balance and never returned.
Email customer support representatives (Faiz, Vineet) acknowledged this under Ticket № 21512534, confirming in writing that the transaction is held up for manual verification by their payments wing.
I have submitted complete PDF bank statements proving zero receipt of funds. Over 12 days have passed, and support continues sending generic stalling templates without executing the required manual ledger credit to User ID 1296530985. I am requesting AskGamblers' intervention to enforce a balance credit.

74h left

₹4,000

1xbet Payment of INR 50000 delayed for 45 days

Subject: Urgent Final Escalation – ₹50,000 Withdrawal Pending for 43 Days – Query No. 19925488

Dear Support Team,

I am writing once again regarding my pending ₹50,000 withdrawal.

It has now been 43 days since I have been waiting for this payment, and despite repeatedly providing the required documents and evidence, the issue remains unresolved.

I am again attaching my bank statement covering 24 July 2026 to 6 September 2026. This statement clearly shows that the ₹50,000 associated with Transfer No. 5097358649 has not been credited to my bank account.

For complete clarity, on 25 July 2026, I made two separate withdrawals of ₹50,000:

Transfer No. 5095959849 – ₹50,000: Successfully received in my bank account.

Transfer No. 5097358649 – ₹50,000: Still not received in my bank account.

I have already provided my bank statement multiple times, including video evidence showing the statement directly from my banking application. Yet I continue to receive the same clarification request.

I request you to please stop requesting the same statement repeatedly and escalate this case to your senior payment team for a manual investigation.

If you claim that Transfer No. 5097358649 was successfully processed, please provide the UTR/RRN/Bank Reference Number and proof of the actual credit so that I can verify it with my bank.

Query No.: 19925488

Player ID: 1369975713

Missing Amount: ₹50,000

Missing Transfer No.: 5097358649

Withdrawal Date: 25 July 2026, 19:40

Statement Period Attached: 24 July 2026 – 6 September 2026

Time Waiting: 43 days

I have fully cooperated with your verification process and have provided every document requested. Waiting for 43 days for a ₹50,000 payment is completely unreasonable.

Please provide a specific response regarding Transfer No. 5097358649 and resolve this matter immediately. If there is any issue with the attached statement, please clearly explain what is missing rather than sending the same automated response again.

I look forward to your urgent resolution.

Kind regards,

< full name removed >

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Has Withheld My Funds for More Than Two Months Despite Full KYC Cooperation

I am submitting this complaint because I have been trying to withdraw my funds from 1xBet for more than two months, but I have been unable to access my money because my account verification has still not been completed.

I want to make it absolutely clear that I am NOT refusing to complete the KYC process. I have fully cooperated with 1xBet and have provided every document they have requested from me.

During the verification process, 1xBet requested proof of address. I provided a document obtained directly from the official Mexican government website. 1xBet rejected it, claiming that it was not an "original" document.

I downloaded the document again directly from the official government website and submitted it again. 1xBet rejected it once more, again stating that it was not an "original" document, without providing a clear explanation of what exactly was considered invalid or what they meant by an "original" document.

Because I wanted to resolve the issue and demonstrate the authenticity of the document, I recorded a video showing the entire process from beginning to end: accessing the official Mexican government website, obtaining and downloading the document directly from the official source, and then sending it to 1xBet.

I also specifically asked 1xBet to explain what type of document they consider to be an "original" proof of address so that I could provide exactly what they require.

They did not answer my question.

As another attempt to satisfy their requirements, I personally went to CFE (Comisión Federal de Electricidad) in Mexico and obtained a physical printed electricity bill. I submitted this document to 1xBet as an additional proof of address.

Despite all of these efforts, I have still not received a clear explanation of what specific requirement remains outstanding, and my funds remain inaccessible.

It has now been more than two months since I first started trying to withdraw my money.

I have also attempted to communicate with 1xBet regarding the situation, but there have been periods of more than a month without a meaningful response to my questions.

Again, my complaint is NOT that 1xBet has requested KYC verification. I understand that an operator has the right to verify its customers.

My complaint is that I have repeatedly cooperated with the verification process, provided the documents requested, provided additional evidence when those documents were rejected, and even obtained a physical CFE bill, yet my verification remains unresolved and my funds have been inaccessible for more than two months.

At this point, I am simply asking for 1xBet to clearly explain what specific requirement remains outstanding, allow me to fulfill that requirement, complete the verification process, and allow me to withdraw my funds.

I can provide AskGamblers with all the evidence necessary to verify my claims, including:

* The complete email correspondence with 1xBet.
* Screenshots of my conversations with 1xBet.
* Copies of the documents I submitted.
* The physical CFE bill that I obtained and submitted.
* The video showing the entire process of obtaining the proof of address directly from the official Mexican government website.
* Evidence showing when the documents were submitted and when 1xBet rejected them.
* Any other information or evidence that AskGamblers considers necessary to properly review this case.

I am fully willing to cooperate with AskGamblers and provide the video, chats, emails, documents, screenshots, or any other evidence required.

I am not asking for special treatment. I simply want the verification process to be completed fairly and transparently so that I can withdraw my own funds.

I respectfully ask AskGamblers to review this case again, taking into consideration that I have been cooperating with the KYC process for more than two months while my funds remain inaccessible and 1xBet has not clearly explained what is still required from me.

39h left

Not giving withdrawal amount and just indefinite delay

On 12th July 2026 I put withdrawal request of 2 amount of rs 7400 and rs 2600 respectively and it showed withdrawal successful. I used the bank transfer method for that. After almost 10 days when I didn't receive my money, I raised 2 query with query no. 1 - 19724306 and query no. 2 19724319 for rs 7400 and rs 2600.

I was very stressed as I was not getting any update nor did I recieve my money in next 24 hours, they told me I will recieve my resolution of query by 23rd July evening but nothing happened.

Fast forward to today i.e September 1st, and I have raised almost 100 customer support calls and tension of mails and 6 times shared my bank statement again and again and begged the 1x bet team to give my money. They kept reading the standard script and told me to wait for few more hours and I will recieve my money. Multiple times I asked them for a utr and proof of transaction so that even I can contact my bank, but nothing was given, not even a notification regarding the update let alone any money, it's been 40 days since I have raised the queries and it's been 50 days since I placed the withdrawal request. I feel I am made fool around by the support team and have been absolutely waste of time to ask assistance from them, this is my hope to get my rs 10000 combined of both the query amount and please donthe need ful.