Complaint #1750 1xBet Sportsbook

Unresolved withdrawal 80 JOD

By Sasol97

3 months ago

I am submitting this formal complaint against 1xBet regarding an unresolved withdrawal request.

My 1xBet Account ID is 753252115, and I have been a loyal customer for more than three years.

On 06/07/2026, I requested a withdrawal of 80 JOD to my Orange Money wallet. The transaction was marked as “Completed” almost immediately on the 1xBet platform, but the funds never arrived in my wallet.

Since that day, I have been stuck in a loop with their support. I opened Ticket No. 19091113, which has been closed and reopened 5 separate times by their team without any actual resolution. Each time, I am given generic automated responses like "please wait" or "our specialists are reviewing it," followed by the ticket being closed again.

I have fully cooperated with every request, uploading multiple video proofs of my Orange Money transaction history clearly showing that the funds were never received.

Furthermore, I have officially contacted Orange Money support regarding this transaction. They categorically confirmed that there are no pending, received, or rejected funds matching this amount in my wallet history. They explicitly stated that under standard financial regulations, it is the sole technical responsibility of the sender (1xBet) to trace the funds with their payment gateway.

Despite this, 1xBet refuses to provide me with a Transaction Reference Number (RRN), proof of transfer, or any technical explanation.

Through AskGamblers mediation, I request 1xBet to either:

1. Provide a valid Transaction Reference Number (RRN) or official proof of transfer so my wallet provider can locate the funds.

2. Acknowledge that the transfer failed and immediately refund the 80 JOD back to my 1xBet account balance.

Thank you for your assistance in resolving this matter.

Kind regards,

1xBet Account ID: 753252115

Disputed sportsbook 1xBet Sportsbook

Reason Delayed payment

Amount د.أ.80

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management paid the aforementioned amount to the player's account.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Sasol97

2 months ago

Dear AskGamblers Mediator,

I acknowledge 1xBet’s response. While I fully respect the confidentiality of sensitive information, confidentiality should not prevent the verification of objective financial evidence or override official banking records.

Please consider the following:

1. Internal Merchant Request vs. Final Settlement

The reference number sent to me by 1xBet via personal email (OJM-PAY-20260706201105700268523105) is merely an internal merchant payment request submitted through the payment gateway. I would like to emphasize that Orange Money does not recognize or accept this number as a valid reference for any transfer of 80 JOD credited to my account. Receiving a reference number via email or seeing an internal status such as “processed” or “successful” does not prove that the funds were credited, as also confirmed by my attached official statement.

2. Official Evidence

The official Orange Money PDF account statement, together with the confirmation email I received directly from Orange Money support, clearly shows that no amount of 80 JOD was ever credited to my account. These are official records issued by the receiving financial service provider and directly reflect the transaction history of my account.

3. Verifiable Banking Proof

If 1xBet has provided confidential evidence to AskGamblers demonstrating that the payment was successfully completed, it should include verifiable banking evidence, such as:

* An official 23-digit Acquirer Reference Number (ARN), where applicable; or
* An official settlement, credit confirmation, or equivalent banking record from Orange Money Jordan or the relevant payment provider confirming that the funds were successfully credited to my account.

I would also like to emphasize that I contacted Orange Money support several times to request that this transaction be traced. On every occasion, I was informed that only the sending party can initiate an official trace request. As the recipient, I cannot request the trace myself. Therefore, if 1xBet believes the payment was completed successfully, they are the party that must contact Orange Money and initiate the official trace procedure.

I respectfully ask the AskGamblers Mediator to verify whether the confidential evidence submitted by 1xBet contains verifiable banking proof that the funds were actually credited to my Orange Money account, or whether it merely reflects an internal gateway status.

With all due respect and full trust in your impartiality, I would like to kindly reiterate my request for you to thoroughly review all the official evidence I have provided, and kindly update me on the findings of your review.

If 1xBet is unable to provide verifiable banking evidence demonstrating that the funds were successfully credited to my account, I respectfully request that the disputed 80 JOD withdrawal be reprocessed or refunded without further delay.

Thank you for your time and consideration.

1xBet Sportsbook

• Representative

2 months ago

Hello,

Thank you for your message.

Dear AskGamblers Team,

Thank you for confirming that you have received the evidence we submitted via email and that it confirms the successful completion of the payment from our side.

Considering that the player continues to dispute the outcome despite the evidence already provided, we kindly ask the AskGamblers mediation team to review the submitted materials and intervene in accordance with your complaint resolution procedures.

We would also like to remind the moderation team that all relevant supporting evidence has already been sent directly to your official email address for confidential review, as requested. The documents contain sensitive payment information and therefore cannot be published publicly in the complaint thread.

We kindly ask the AskGamblers Team to complete their assessment based on the evidence already received and advise on the next steps in resolving this complaint.

Thank you for your cooperation.

Best regards,
1xBet Team

Sasol97

2 months ago

Dear AskGamblers Moderator,

I kindly request that you respond to my inquiries, engage with my updates, review the evidence I have submitted, and inform me of your findings, just as you do with 1xbet.

In the interest of fairness and equality, I ask that you examine my evidence and share your review results with me. If you require any additional evidence from me, such as screenshots or further video recordings, please let me know, and I will provide them promptly.

Please do not ignore or fail to respond to my inquiries.

1xBet Sportsbook Complaint Stats

Resolved 159 / 167

Avg. Amount $15,919

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 108 out of 111 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.

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I am writing to formally submit a complaint against 1xBet regarding an unjustified delay in verifying my account and releasing my pending withdrawal funds.

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Transaction Date: 04/10/2025
Transaction ID: 024354392379
My Wallet: 01100559857
Merchant Number from 1xBet: 01106424158
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Query Number: 23322890

Transaction Date & Time: 05/10/2026, 14:46

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Payment Method: LightSpeed bKash

Unique Transfer Number: DJ50FXM456

Query Created: 05/10/2026, 11:52

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I am having a problem with a 1xBet deposit made through CIH Mobile.

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Payment details:

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Dear AskGamblers Support,

I am submitting a new complaint regarding an ongoing withdrawal issue with 1xBet.

My name is < full name removed >

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I have been trying to withdraw my available balance from my 1xBet account. I originally attempted to withdraw using the same payment method that I had previously used successfully for both deposits and withdrawals. However, the withdrawal option was blank and greyed out, and I received the following message:

“Withdrawal can only be made using the same payment method.”

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These instructions were given to me directly by 1xBet Customer Support, and I followed them exactly. I made the required deposit using the new payment method, placed the required bet at minimum odds of 1.10, and sent all the requested information to the Security team as instructed.

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I have followed the instructions provided directly by 1xBet Customer Support and completed everything requested from my side. I am simply trying to withdraw my existing available balance.

I therefore ask AskGamblers to contact 1xBet and assist in resolving this matter. I have followed their instructions, provided the requested information, and contacted them multiple times, but I have received no response or clear solution.

I would appreciate it if 1xBet could review my account, confirm the new payment method, and provide a clear solution so I can withdraw my funds without further delay.

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> Hello AskGamblers team,
>
> Account ID: 1618631553
> Bet Slip No: 87909268323
> Date: 27.09.2025
> Market: Victory in Interval (3-Way) 1-3 - Neither (Tidak Keduanya)
> Stake: 10,000 IDR, Potential Win: 14,639,180 IDR
>
> I bet on NO GOAL in minute 1-3 for 8 matches. 4 legs were settled as LOST but should be WON.
> Evidence from http://mlssoccer.com shows first goal in those 4 matches was after minute 3:
> - Atlanta 2-2 NYC: first goal 5' OG
> - Montreal 3-1 Cincinnati: first goal 25'
> - Austin 3-3 San Diego: first goal 50'
> - Seattle 3-1 Minnesota: first goal 16'
> All intervals 1-3 were 0-0, so "Neither" should win. Please review attached screenshots.
>
> Thank you.

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Dear AskGamblers Complaints Team,

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 09.09.2026 at 11:09 PM, I submitted a withdrawal request of 5,000 TRY via Bank Transfer. My account is fully verified (KYC completed), and I have satisfied all required terms and conditions.

In the system and transaction query logs, the status of this withdrawal shows as "Processed". However, the funds have NEVER been credited to my bank account.

I have contacted 1xBet local customer support dozens of times via live chat and email. Every single time, I receive the same repetitive and vague response: "We are working on it" / "İşlem üzerinde çalışıyoruz". No concrete solution, proof of transfer (RRN/bank receipt), or timeframe has been provided.

Even today, I received another generic email response from them stating they are still working on it, without providing any real update or resolving the issue.

To date, I have not received my payout. I kindly ask the AskGamblers team to assist me in mediating this dispute and requesting official proof of transfer or the release of my funds.

Summary Details:

Player ID: 231500185
Withdrawal Amount: 5,000 TRY
Date & Time of Request: 09.09.2026 / 11:09 PM
Transaction / E-Transfer ID: 5265542843
Payment Method: Bank Transfer
Current Status in System: Processed (but funds missing)

I am attaching all relevant proof, including screenshots of the "Processed" status, my bank statement showing the money was never received, my chat logs, and the latest email response I received today.

Thank you for your assistance.

Sincerely,

< first name removed >

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