Complaint #114
1xBet Sportsbook
Unpaid Withdrawal now been pending for over four week
1 year ago
Dear Support Team,
I am writing to report that I have not received my withdrawal payment from 1xBet, which has now been pending for over four weeks.
Below are the transaction details from my payment query page:
Player ID: 1258745717
Payment Method: crdb_tz_1xbet_bt_rudn
Transaction Date: 31/05/2025
Transaction Time: 15:42
Query Number: 5383071
I have contacted support multiple times and received only generic replies such as "Our specialists are working on it", without any real updates or resolution.
I have completed all necessary verification and submitted all required documents. The funds have not been credited to my CRDB bank account.
TITLE:Over 1 month delay — funds returned instead of paid out! Now requesting withdrawal via Tigo Pesa
I’m writing to raise my continued dissatisfaction with 1xBet after my withdrawal of TZS 286,417 (requested on 31/05/2025) via CRDB Bank (method: crdb_tz_1xbet_bt_rudn) was approved but never delivered to my bank account.
After over a month and two weeks of waiting, my money was not paid out — instead, 1xBet returned it back to my betting account.
The reason given by 1xBet was:
> “Declined by operator. (Payment processing error)”
That error was not communicated to me at the time — it’s what they told me later after endless follow-ups via:
Live chat
Multiple emails
A formal complaint on AskGamblers
And two reviews on Trustpilot
---
📌 Excuses I’ve received so far:
1. “Technical team is working on it”
2. “Payment system delayed”
3. “Network issues”
4. “System instability during withdrawal”
5. “Escalated to relevant department”
6. On Trustpilot: “The delay may be due to high load on the payment system or a processor error”
Still — after all these explanations — no funds arrived and no time estimate was given.
---
📲 Now switching to mobile payment (Tigo Pesa)
At this point, I am requesting to withdraw the same funds using Tigo Pesa, which is widely used and stable in Tanzania.
I ask clearly: Does Tigo Pesa work reliably with your systems?
Because CRDB was also listed as a valid withdrawal option — yet it failed completely, costing me over a month of stress and delay.
This time, I do not want to hear another excuse or be told to “wait” again.
I’m making this public request to hold 1xBet accountable — and to avoid another round of silence, shifting blame, and copy-paste responses.
---
If 1xBet cares about its reputation, now is the time to act responsibly and process this withdrawal instantly via mobile payment.
---
I’m writing to raise my continued dissatisfaction with 1xBet after my withdrawal of TZS 286,417 (requested on 31/05/2025) via CRDB Bank (method: crdb_tz_1xbet_bt_rudn) was approved but never delivered to my bank account.
After over a month and two weeks of waiting, my money was not paid out — instead, 1xBet returned it back to my betting account.
The reason given by 1xBet was:
> “Declined by operator. (Payment processing error)”
That error was not communicated to me at the time — it’s what they told me later after endless follow-ups via:
Live chat
Multiple emails
A formal complaint on AskGamblers
And two reviews on Trustpilot
---
📌 Excuses I’ve received so far:
1. “Technical team is working on it”
2. “Payment system delayed”
3. “Network issues”
4. “System instability during withdrawal”
5. “Escalated to relevant department”
6. On Trustpilot: “The delay may be due to high load on the payment system or a processor error”
Still — after all these explanations — no funds arrived and no time estimate was given.
---
📲 Now switching to mobile payment (Tigo Pesa)
At this point, I am requesting to withdraw the same funds using Tigo Pesa, which is widely used and stable in Tanzania.
I ask clearly: Does Tigo Pesa work reliably with your systems?
Because CRDB was also listed as a valid withdrawal option — yet it failed completely, costing me over a month of stress and delay.
This time, I do not want to hear another excuse or be told to “wait” again.
I’m making this public request to hold 1xBet accountable — and to avoid another round of silence, shifting blame, and copy-paste responses.
---
If 1xBet cares about its reputation, now is the time to act responsibly and process this withdrawal instantly via mobile payment.
---
1xBet Sportsbook Complaint Stats
Resolved
123 / 128
Avg. Amount
$20,615
Avg. Complaint Duration
17 days
Avg. Response Time
2 days
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