Complaint #114
1xBet Sportsbook
Unpaid Withdrawal now been pending for over four week
1 year ago
Dear Support Team,
I am writing to report that I have not received my withdrawal payment from 1xBet, which has now been pending for over four weeks.
Below are the transaction details from my payment query page:
Player ID: 1258745717
Payment Method: crdb_tz_1xbet_bt_rudn
Transaction Date: 31/05/2025
Transaction Time: 15:42
Query Number: 5383071
I have contacted support multiple times and received only generic replies such as "Our specialists are working on it", without any real updates or resolution.
I have completed all necessary verification and submitted all required documents. The funds have not been credited to my CRDB bank account.
TITLE:Over 1 month delay — funds returned instead of paid out! Now requesting withdrawal via Tigo Pesa
I’m writing to raise my continued dissatisfaction with 1xBet after my withdrawal of TZS 286,417 (requested on 31/05/2025) via CRDB Bank (method: crdb_tz_1xbet_bt_rudn) was approved but never delivered to my bank account.
After over a month and two weeks of waiting, my money was not paid out — instead, 1xBet returned it back to my betting account.
The reason given by 1xBet was:
> “Declined by operator. (Payment processing error)”
That error was not communicated to me at the time — it’s what they told me later after endless follow-ups via:
Live chat
Multiple emails
A formal complaint on AskGamblers
And two reviews on Trustpilot
---
📌 Excuses I’ve received so far:
1. “Technical team is working on it”
2. “Payment system delayed”
3. “Network issues”
4. “System instability during withdrawal”
5. “Escalated to relevant department”
6. On Trustpilot: “The delay may be due to high load on the payment system or a processor error”
Still — after all these explanations — no funds arrived and no time estimate was given.
---
📲 Now switching to mobile payment (Tigo Pesa)
At this point, I am requesting to withdraw the same funds using Tigo Pesa, which is widely used and stable in Tanzania.
I ask clearly: Does Tigo Pesa work reliably with your systems?
Because CRDB was also listed as a valid withdrawal option — yet it failed completely, costing me over a month of stress and delay.
This time, I do not want to hear another excuse or be told to “wait” again.
I’m making this public request to hold 1xBet accountable — and to avoid another round of silence, shifting blame, and copy-paste responses.
---
If 1xBet cares about its reputation, now is the time to act responsibly and process this withdrawal instantly via mobile payment.
---
I’m writing to raise my continued dissatisfaction with 1xBet after my withdrawal of TZS 286,417 (requested on 31/05/2025) via CRDB Bank (method: crdb_tz_1xbet_bt_rudn) was approved but never delivered to my bank account.
After over a month and two weeks of waiting, my money was not paid out — instead, 1xBet returned it back to my betting account.
The reason given by 1xBet was:
> “Declined by operator. (Payment processing error)”
That error was not communicated to me at the time — it’s what they told me later after endless follow-ups via:
Live chat
Multiple emails
A formal complaint on AskGamblers
And two reviews on Trustpilot
---
📌 Excuses I’ve received so far:
1. “Technical team is working on it”
2. “Payment system delayed”
3. “Network issues”
4. “System instability during withdrawal”
5. “Escalated to relevant department”
6. On Trustpilot: “The delay may be due to high load on the payment system or a processor error”
Still — after all these explanations — no funds arrived and no time estimate was given.
---
📲 Now switching to mobile payment (Tigo Pesa)
At this point, I am requesting to withdraw the same funds using Tigo Pesa, which is widely used and stable in Tanzania.
I ask clearly: Does Tigo Pesa work reliably with your systems?
Because CRDB was also listed as a valid withdrawal option — yet it failed completely, costing me over a month of stress and delay.
This time, I do not want to hear another excuse or be told to “wait” again.
I’m making this public request to hold 1xBet accountable — and to avoid another round of silence, shifting blame, and copy-paste responses.
---
If 1xBet cares about its reputation, now is the time to act responsibly and process this withdrawal instantly via mobile payment.
---
1xBet Sportsbook Complaint Stats
Resolved
170 / 175
Avg. Amount
$15,300
Avg. Complaint Duration
20 days
Avg. Response Time
2 days
1xBet Sportsbook Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 118 out of 121 complaints in this category have been resolved.
This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.
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