Complaint #1876 1xBet Sportsbook

Unjustified Account Freeze and Account Block Player ID 948212133

By ABDELLAH N.

16 hours ago

Dear AskGamblers Grievance Team,

I am officially lodging this public complaint against 1xBet regarding the arbitrary, unjustified freeze and complete block of my player account. My sole objective in filing this dispute is to have my account access fully restored.

Account Details:
- Player ID: 948212133
- Country: Algeria

Case Description:
On Friday, September 4th, I proactively initiated contact with the 1xBet Security Department via email to make a routine administrative inquiry regarding updating and activating secure withdrawal methods.To ensure absolute compliance, I immediately attached high-quality copies of my official biometric identity card along with a clear verification selfie.

Immediately after submitting my documents via email, my account was completely frozen, resulting in an "Account Not Found" error upon login. When I subsequently attempted to follow up on this freeze through the live support chat, the agents failed to provide any technical support or helpful assistance. All of their responses were generic, repeatedly telling me to wait for a reply from the Security Department email.

More than 6 days (over 140 hours) have passed since I complied with all verification procedures via email, yet the Security Department has failed to provide any formal response, justification, or update. My profile is entirely clean, and there is zero compliance ground to block my access.

Requested Outcome:
I demand that 1xBet immediately lift the precautionary freeze on my Account ID 948212133 and restore full access to my profile.

I am attaching full screenshots of the email notifications proving my account is under an unresolved review.

Thank you for your intervention.

Sincerely,
Verified Player

Disputed sportsbook 1xBet Sportsbook

Reason Account closure

Discussion

AskGamblers

• Support Team

15 hours ago

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

abdellahnezzari.cachyou

• Algeria

15 hours ago

To the AskGamblers Team and 1xBet Management,

For full disclosure and to ensure maximum transparency before the compliance inspectors reviewing this case: I have already officially registered a formal regulatory complaint regarding this arbitrary account freeze directly with the Curacao eGaming Regulatory Authority under Player ID 948212133.

The submission includes all verified biometric documentation and detailed proof of the severe 140+ hour delay and administrative negligence by 1xBet.

I am updating this file so that both AskGamblers and the operator's senior compliance team are aware that this dispute is actively being monitored at a regulatory level. I demand the immediate restoration of my account access.

1xBet Sportsbook Complaint Stats

Resolved 148 / 154

Avg. Amount $17,213

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

1xBet Sportsbook Complaints

See all complaints for this sportsbook

Immediately after placing a withdrawal request my account was suddenly blocked

I am submitting this complaint against 1xBet regarding the unjustified freezing of my account (Account ID: [17807462731]) containing a balance of 63,900 EGP.
Key Facts:

My account was registered less than one month ago.
Immediately after placing a withdrawal request via an authorized agent, my account was suddenly blocked.
Customer support gave an unreasonable pretext regarding "gambling addiction" and demanded a medical certificate proving I am not addicted to unblock the account.
Requesting medical documentation for an account less than 30 days old—right after a withdrawal request—is an arbitrary tactic to withhold my funds.
Formal complaint emails sent to [email protected] and [email protected] have been completely ignored.
Requested Outcome: I request 1xBet to unblock my account immediately and release my funds of 63,900 EGP

53h left

ج.م.‏63,900

Delaying my withdrawal

I tried withdraw my remaining balance 6.9.2026 but they closed my account. Then they asked me to send email to security team and I did this, you can see answer in screenshot where they asked me to send email to block team to get account open so i can withdraw.

I send the documents and request 7.9.2026 time 08:43am +3gmt

But they still didn’t reply. I provided all what they asked and chat operator promised that i will get my remaining balance 300€.

I dont have screenshots from account or dont remember account number but email is correct. I am asking you to help me to get moneys from this casino

70h left

€300

Unresolved cash withdrawal 5206560041 Ticket no 21512534

On 26.08.2026, I initiated a cash withdrawal (#5206560041) for ₹4,000 INR via local cash agent Shahazad Ahmed (Kathua). The agent code expired, but ₹4,000 was deducted from my account balance and never returned.
Email customer support representatives (Faiz, Vineet) acknowledged this under Ticket № 21512534, confirming in writing that the transaction is held up for manual verification by their payments wing.
I have submitted complete PDF bank statements proving zero receipt of funds. Over 12 days have passed, and support continues sending generic stalling templates without executing the required manual ledger credit to User ID 1296530985. I am requesting AskGamblers' intervention to enforce a balance credit.

93h left

₹4,000

1xbet Payment of INR 50000 delayed for 45 days

Subject: Urgent Final Escalation – ₹50,000 Withdrawal Pending for 43 Days – Query No. 19925488

Dear Support Team,

I am writing once again regarding my pending ₹50,000 withdrawal.

It has now been 43 days since I have been waiting for this payment, and despite repeatedly providing the required documents and evidence, the issue remains unresolved.

I am again attaching my bank statement covering 24 July 2026 to 6 September 2026. This statement clearly shows that the ₹50,000 associated with Transfer No. 5097358649 has not been credited to my bank account.

For complete clarity, on 25 July 2026, I made two separate withdrawals of ₹50,000:

Transfer No. 5095959849 – ₹50,000: Successfully received in my bank account.

Transfer No. 5097358649 – ₹50,000: Still not received in my bank account.

I have already provided my bank statement multiple times, including video evidence showing the statement directly from my banking application. Yet I continue to receive the same clarification request.

I request you to please stop requesting the same statement repeatedly and escalate this case to your senior payment team for a manual investigation.

If you claim that Transfer No. 5097358649 was successfully processed, please provide the UTR/RRN/Bank Reference Number and proof of the actual credit so that I can verify it with my bank.

Query No.: 19925488

Player ID: 1369975713

Missing Amount: ₹50,000

Missing Transfer No.: 5097358649

Withdrawal Date: 25 July 2026, 19:40

Statement Period Attached: 24 July 2026 – 6 September 2026

Time Waiting: 43 days

I have fully cooperated with your verification process and have provided every document requested. Waiting for 43 days for a ₹50,000 payment is completely unreasonable.

Please provide a specific response regarding Transfer No. 5097358649 and resolve this matter immediately. If there is any issue with the attached statement, please clearly explain what is missing rather than sending the same automated response again.

I look forward to your urgent resolution.

Kind regards,

< full name removed >

16h left

₹50,000

Has Withheld My Funds for More Than Two Months Despite Full KYC Cooperation

I am submitting this complaint because I have been trying to withdraw my funds from 1xBet for more than two months, but I have been unable to access my money because my account verification has still not been completed.

I want to make it absolutely clear that I am NOT refusing to complete the KYC process. I have fully cooperated with 1xBet and have provided every document they have requested from me.

During the verification process, 1xBet requested proof of address. I provided a document obtained directly from the official Mexican government website. 1xBet rejected it, claiming that it was not an "original" document.

I downloaded the document again directly from the official government website and submitted it again. 1xBet rejected it once more, again stating that it was not an "original" document, without providing a clear explanation of what exactly was considered invalid or what they meant by an "original" document.

Because I wanted to resolve the issue and demonstrate the authenticity of the document, I recorded a video showing the entire process from beginning to end: accessing the official Mexican government website, obtaining and downloading the document directly from the official source, and then sending it to 1xBet.

I also specifically asked 1xBet to explain what type of document they consider to be an "original" proof of address so that I could provide exactly what they require.

They did not answer my question.

As another attempt to satisfy their requirements, I personally went to CFE (Comisión Federal de Electricidad) in Mexico and obtained a physical printed electricity bill. I submitted this document to 1xBet as an additional proof of address.

Despite all of these efforts, I have still not received a clear explanation of what specific requirement remains outstanding, and my funds remain inaccessible.

It has now been more than two months since I first started trying to withdraw my money.

I have also attempted to communicate with 1xBet regarding the situation, but there have been periods of more than a month without a meaningful response to my questions.

Again, my complaint is NOT that 1xBet has requested KYC verification. I understand that an operator has the right to verify its customers.

My complaint is that I have repeatedly cooperated with the verification process, provided the documents requested, provided additional evidence when those documents were rejected, and even obtained a physical CFE bill, yet my verification remains unresolved and my funds have been inaccessible for more than two months.

At this point, I am simply asking for 1xBet to clearly explain what specific requirement remains outstanding, allow me to fulfill that requirement, complete the verification process, and allow me to withdraw my funds.

I can provide AskGamblers with all the evidence necessary to verify my claims, including:

* The complete email correspondence with 1xBet.
* Screenshots of my conversations with 1xBet.
* Copies of the documents I submitted.
* The physical CFE bill that I obtained and submitted.
* The video showing the entire process of obtaining the proof of address directly from the official Mexican government website.
* Evidence showing when the documents were submitted and when 1xBet rejected them.
* Any other information or evidence that AskGamblers considers necessary to properly review this case.

I am fully willing to cooperate with AskGamblers and provide the video, chats, emails, documents, screenshots, or any other evidence required.

I am not asking for special treatment. I simply want the verification process to be completed fairly and transparently so that I can withdraw my own funds.

I respectfully ask AskGamblers to review this case again, taking into consideration that I have been cooperating with the KYC process for more than two months while my funds remain inaccessible and 1xBet has not clearly explained what is still required from me.

58h left

Not giving withdrawal amount and just indefinite delay

On 12th July 2026 I put withdrawal request of 2 amount of rs 7400 and rs 2600 respectively and it showed withdrawal successful. I used the bank transfer method for that. After almost 10 days when I didn't receive my money, I raised 2 query with query no. 1 - 19724306 and query no. 2 19724319 for rs 7400 and rs 2600.

I was very stressed as I was not getting any update nor did I recieve my money in next 24 hours, they told me I will recieve my resolution of query by 23rd July evening but nothing happened.

Fast forward to today i.e September 1st, and I have raised almost 100 customer support calls and tension of mails and 6 times shared my bank statement again and again and begged the 1x bet team to give my money. They kept reading the standard script and told me to wait for few more hours and I will recieve my money. Multiple times I asked them for a utr and proof of transaction so that even I can contact my bank, but nothing was given, not even a notification regarding the update let alone any money, it's been 40 days since I have raised the queries and it's been 50 days since I placed the withdrawal request. I feel I am made fool around by the support team and have been absolutely waste of time to ask assistance from them, this is my hope to get my rs 10000 combined of both the query amount and please donthe need ful.

My 1x bet gaming id is 1722038817
Ph. No. 8448610120

I am attaching the query related and my bank statement again, the password for bank statement is < password removed >

I have attached the pending query since past 50 days. I have also attached the bank statement.

I hope to get it resolved asap

Thanks

73h left

₹10,000

Verification problem 1xBet

I have sent an email 21.8. for the security team to send me detailed infomation on how to verify my account. I don´t have a bank card available anymore that i used to make deposits from. I would like to know how can we proceed with the verification process for example to verify with another bank card. 1xbet hasn´t answered my emails.

Rejected

6500 MAD deposit missing for more than 30 days

I am extremely disappointed with my experience with 1xBet.
My ID is 814036181.

More than 30 days ago, I deposited 6,500 MAD into my 1xBet account. The transaction was completed successfully, but the money was never credited to my account. My balance still shows 0 MAD.

I opened a support request (reference 18723541) and provided all the documents requested, including:

-The official bank deposit receipt
-My bank statement
-A video recording documenting the transfer
-Additional documents requested by their support team

Despite providing all this evidence, my request was rejected, claiming that the documents did not prove the transfer.
The support team opened another request under 20028267 still pending until the moment.

What is particularly frustrating is that I have already provided everything requested and have repeatedly contacted their support team, yet after more than a month, my 6,500 MAD is still missing and there has been no satisfactory resolution.

I trusted 1xBet because of its reputation and had never experienced such an issue before. Unfortunately, this experience has seriously damaged my confidence in the platform.

I simply want my 6,500 MAD to be properly credited to my account or returned to me.

I hope 1xBet will finally investigate this matter seriously and resolve it.

Very disappointing experience. 😔

Resolved

د.م.6,500

No verification option

Dear Askgamblers/1XBET,

First of all, I love the 1XBET site and the wide range of sports betting options it offers. I created my account sometime in may 2025, so more than a year ago, and I was verified without any problems. I've also never had any issues with withdrawals.

Until the end of july 2026.

I won €482.76, which is my current balance. I wanted to withdraw some of the money, but I was prompted to submit documents. Since I had already been verified, I assumed this was simply a routine check that is required from time to time. I have no problem with that.

Now, the problem is that I need to email 1XBET's security team regarding a document, but they don't respond. I sent an email from my registered 1XBET email address on July 22 at 11:35 AM Finland time. It is now August 24, 32 days later, and I still have not received any reply. It has been more than a month, which is an unreasonably long time to wait for a response.

I thought that perhaps there was an issue with my Outlook email address, as some betting companies sometimes have problems sending emails to Outlook.com accounts. Therefore, I forwarded the original email to my alternative Gmail account and sent the same message to support from that account on August 15. Now, five days later, I still have not received a response.

In the attachment (private) I added screenshots of my send e-mail from my outlook.com account on july 22 and in the other attachment the e-mail I send from my alternative e-mail from august 19.

Again, I love playing on 1XBET and have never had any issues with withdrawals in the past. Verification is not the problem, as I have previously been verified on this website. However, I now need to verify my account again, but I am not being given the option to do so, and the security team is not responding.

Because of this, I am currently unable to withdraw any part of my €482.75 balance. There is also no point in continuing to play on the website when I know I cannot withdraw my funds.

I would be happy to continue playing on 1XBET once the verification and withdrawal issues have been resolved.

Best Regards,

Pekka

Rejected

€483

Withdrawal of 4098 MAD stuck for over 30 days due to 1xBet technical Issue

Hello AskGamblers Team,

I am filing this complaint against 1xBet because my deposited funds (4098 MAD) have been stuck for over a month due to a technical deadlock in their payment system. Furthermore, I have not received any response from the 1xBet Security Team regarding my recent emails to resolve the issue.

My account was restricted from making deposits, but I was officially authorized by 1xBet to withdraw my remaining balance. However, the system currently only allows me to withdraw via "Mobcash" (local cash agents).

Here is the technical loop I am trapped in: The Mobcash system automatically rejects my withdrawal attempts because it requires a player to have made a prior deposit with the chosen agent. Since 1xBet blocked my account from depositing, I physically cannot fulfill this system requirement.

Crucially, the 1xBet Security Team explicitly acknowledged this technical flaw in writing and instructed me to find a local agent and send their details for "manual approval" to resolve the system limitation.

The First Attempt: They manually approved a withdrawal with a first agent, but the transaction still failed. This was entirely out of my control; the Mobcash system rejected it because that specific agent's account balance limit was not high enough to receive the 4098 MAD.

The Second Attempt: I recently provided the details of a new, verified Mobcash agent (Agency: Isco Service), exactly as 1xBet requested. I sent these details on August 16th. Since then, I have not received any response from the Security Team.

To make matters worse, I live in the city of Kenitra, and this new agent is located in Casablanca. Because I only found this agent on Facebook, I cannot trust them with the withdrawal code online. I must physically travel to Casablanca to complete the transaction face-to-face. I cannot risk wasting time and money traveling all the way there just to face another system limit failure upon arrival.

MY REQUEST FOR A PRACTICAL RESOLUTION: Because of these constant Mobcash system limitations, the most practical solution to resolve this technical issue is for 1xBet to change my withdrawal method to a Direct Bank Transfer.

To prove absolute transparency and to clear any possible doubts regarding Money Laundering (AML) or security concerns, I want the funds sent directly to my personal CIH Bank account in Morocco. I have attached my official bank statement (RIB/IBAN) to this complaint. I am fully prepared to provide my National ID and any other proof required by the Security Team.

Therefore, my request to 1xBet is clear. Please provide ONE of the following:

Open the Bank Transfer option on my account so I can receive my money safely and practically.

OR, provide written pre-confirmation that this specific new agent has sufficient limits to receive the full 4098 MAD successfully, so I can travel to Casablanca with peace of mind.

I kindly request AskGamblers to intervene and mediate with 1xBet to help me secure one of these two solutions. Thank you for your help.

MY 1XBET ACCOUNT DETAILS:

Full Name: < removed content >

Account ID: 1753063433

Registered Email: < removed content >

Registered Phone Number: < removed content >

80h left

د.م.4,098