Complaint #2002 1xBet Sportsbook

Uncredited 15000 IQD Ticket 23650496

By matin a.

1 week ago

Hello, I am writing to formally complain about an uncredited deposit of 15,000 IQD made on 11/10/2026 via a Korek scratchcard on 1xBet (Account #936763151). I contacted live support, and despite them acknowledging the issue and providing Ticket #23650496 under "Topmost priority", my funds have still not been credited to my account. I request immediate resolution and crediting of my funds.

Disputed sportsbook 1xBet Sportsbook

Reason Amount not credited

Amount د.ع.15000

Discussion

48 hours left for 1xBet Sportsbook to respond.

mato8696

1 day ago

Here is the absolute proof directly from your own system (Query no. 25196217)! It clearly shows the 15,000 IQD deposit for account #936763151. Your support team has been falsely claiming this was for October 7th, but your own system records prove it is the correct missing deposit. I demand this to be properly reviewed and credited immediately!"

1xBet Sportsbook

• Representative

3 days ago

Hello,

Thank you for contacting us.

We would like to inform you that your complaint has been received and accepted for further review by the responsible department.

Our team is currently checking the information provided. We kindly ask you to allow us some time to investigate the matter.

We will provide you with an update as soon as further information becomes available.

Thank you for your patience and understanding.

Best regards,
1xBet Team

mato8696

6 days ago

Reply to AskGamblers / 1xBet:
"Dear AskGamblers Team and 1xBet
Representative,
Look at their ultimate bad faith! As shown in my latest system screenshot, they have forcefully closed all my payment queries (Tickets #23966604, #23650496, and #23472423) and marked them as 'Closed' without resolving a single issue or returning my money.
They are just shutting down tickets to escape their responsibility while stealing my funds. This is completely unacceptable behavior.
Please look into this fraudulent action and force them to refund my 15,000 IQD immediately."

mato8696

6 days ago

Reply to AskGamblers / 1xBet:
"Dear AskGamblers Team and 1xBet
Representative,
Look at their fake excuse in the latest system screenshot! They are claiming that I already had a successful deposit on that day. This is a complete lie and an attempt to run away from paying my money.
I have attached the screenshot of my Korek scratchcard and the exact transaction details. I only made this specific 15,000 IQD deposit (Ticket #23650496), and it was unsuccessful, meaning the funds were taken but never credited to my account.
They are just stalling and inventing excuses.
Please force them to return my 15,000 IQD immediately."

1xBet Sportsbook Complaint Stats

Resolved 171 / 176

Avg. Amount $15,214

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 119 out of 122 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.

Complaint Status

48h left

د.ع.15,000

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1xBet Sportsbook Complaints

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Deposit no credited amount 4011 UPI payment

I made a deposit of ₹4,011 to my 1xBet account through PhonePe UPI on 3 November 2026 at approximately 8:12 PM IST. The transaction was successful, the deposit has not been credited to my 1xBet account.

Recipient UPI ID gpay-12191671353@okbizaxis
Sender details Bank account ending 7582
Amount 4011
Date of deposit 03/11/2026
UTR / Reference No. 570151779229

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Withdrawal amount not credited in my bank account

Hello AskGamblers Team,

I am filing a complaint against 1xBet Sportsbook.

My 1xBet account is registered with mobile number +91 9553218650. I have placed a withdrawal request of 7500.00 INR on 09/10/2026 at 23:27 via Bank Transfer new method. The transaction ID is No. 23657200.

Till now, the amount has not been credited to my bank account. The payment query is showing as Active and In progress since 11/10/2026, but there has been no update for 20 days.

I contacted 1xBet support, but they are delaying without a proper reason. I have not violated any terms. I have not used any VPN, bonus abuse, or multiple accounts. I am ready to provide full KYC: Aadhaar, PAN, Bank statement.

Please help me to get my 7500 INR. I have attached a screenshot of the payment query showing the in-progress status.

My email: <removed>

My 1xBet ID: Please check with my mobile number

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1xBet Sportsbok - Unresolved deposit of 17500 BDT pending for 19 days

Hello AskGamblers Team,

I am submitting this formal complaint regarding an unresolved deposit on 1xBet.

On 12/10/2026 at 20:37, I made a deposit of 17,500 BDT via LightSpeed Bkash. The amount was successfully debited from my bKash account, but the funds have not been credited to my betting balance.

I opened an official payment query (Query No: 23772989) on the same date. Despite submitting all verified transaction details, official bKash statements, and payment proofs, the status has been kept as "In progress" for 19 days without any valid explanation or resolution. Customer support repeatedly delays the issue and refuses to provide a clear timeframe.

Transaction Details:
- Player ID: 1773452139
- Payment Query No: 23772989
- Payment Method: LightSpeed Bkash
- Transaction ID (TrxID): DJC2TWP2PY
- Agent Bkash Number: 01632379335
- Amount: 17,500 BDT
- Date & Time: 12/10/2026, 20:37

I request AskGamblers to intervene and help hold the operator accountable to credit the deposited 17,500 BDT to my player balance immediately.

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Unjustified refusal to withdraw

Subject / Issue Summary:
Refusal of withdrawal and withholding of winnings (18,225 DZD) despite fulfilling all wagering requirements - Player ID: 1686218107.
Detailed Description of the Case:
I am submitting this complaint against the operator for unlawfully withholding my legitimate funds.
My current account balance is 18,225 DZD (Player ID: 1686218107), which was fairly won after successfully completing all the forced wagering and turnover requirements set by the platform (including betting on the PSG vs. Lyon match).
Despite having a verified account and a history of successful payouts via BaridiMob, the operator's system completely blocks withdrawal options and refuses to allow me to withdraw my money, offering contradictory payment rules and removing alternative deposit/withdrawal methods.
The customer support simply refuses to solve problems or help at all, and instead responds with very provoking phrases and automated replies, of course.
Specific Demand / What I Expect from the Operator:
I request the intervention of AskGamblers to compel the operator's financial department to manually process and release my full balance of 18,225 DZD directly to my BaridiMob CCP account (00799999001484603539) immediately, without any further automated restrictions or unjustified delays.

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Wrong settlement bet 89

*SUJET : Settlement Error - Bet Slip 89357388163 - Torino vs Monza 23/10/2026*

> Hello AskGamblers Team,
>
> I am filing a complaint against 1xBet for a settlement error.
>
> Bet Slip No. 89357388163 from 23/10/2026 - 14-fold accumulator, odds 73.354, stake 293 FCFA. Potential winnings 21,492 FCFA.
>
> 13 selections WON, 1 selection incorrectly settled as LOST:
> Match: Torino - Monza, Market: "The ball will enter the goal but a goal will not be awarded - No" at odds 1.44.
>
> I bet that there would be NO disallowed goal.
> Official result: Torino 3-2 Monza. Goals: 39' Fitz-Jim, 47' Varela, 61' Belghali, 72' Vlasic, 90+4' Patterson OG.
> Official referee reports confirm: "Regolari le cinque reti della partita" and "regolare il 3-2 finale nessun dubbio sui gol" - meaning all 5 goals were regular, no disallowed goal. The only VAR incident was a denied penalty claim at 45+2', not a disallowed goal.
>
> Source: Sportradar Official Stats - Torino FC vs AC Monza Matchday 8 - Oct 23 2026 and Toro News / Calcionews24 Moviola.
>
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>
> I request a recalculation of the bet slip as WON.
>
> 1xBet ID: 468088421
> Evidence: bet slip video + support screenshots
>
> Thank you.

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October 11: Multiple photographs of myself holding my identity document with my betting account visible on the device.
October 14: Utility bills, payment history and bank receipts confirming my registered address.
October 17: International passport, after being asked for a driver's license that I do not possess.
October 21: Official Russian tax identification (INN) extract, digitally signed by the Federal Tax Service, provided in both PDF and JPG.
October 23: Another request, this time for my Russian social insurance certificate (SNILS).

Every time I provide the requested documents, 1xBet tells me my information is under verification. A few days later, they request something else.

On October 21, I explicitly asked 1xBet to provide a complete list of all remaining documents and the expected verification timeframe, specifically to prevent this endless cycle of individual document requests.

They completely ignored this request. Instead of providing the list or explaining what remained unverified, they sent another generic response saying my documents were under review. On October 23, they requested yet another document, my SNILS, without addressing any of my questions.

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I am concerned that this process could continue indefinitely.

I am asking AskGamblers to intervene and help obtain a clear response from 1xBet, complete the verification within a reasonable timeframe and restore my ability to withdraw my funds.

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I mistakenly transferred an amount above the maximum limit displayed for this deposit method. I contacted 1xBet immediately and have been following up with their support and payment processing team for more than one month.

I provided all the requested information and evidence, including the bank transfer receipt and transaction details. A payment investigation was opened under case number 22419065.

Despite multiple follow-ups, I keep receiving messages saying that the issue is still being processed, without any resolution or clear timeframe.

Amount: 7,000 MAD

Deposit date: 16/09/2026

Bank reference: CE13A8A

1xBet User ID: 423853651

1xBet case number: 22419065

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1xBet Sportbook - Unsuccessful deposit 181805036

I have deposited 5000 rupees on 13 th of October at 09:14 pm through phonepe (9133006154@ybl)

To:s14n9fe@pty Name: <full name removed>

UTR:476003133961

I haven't received deposit..so can you kindly resolve my issue. I have mailed the concerned platform, I received response but issue is not solved, so kindly resolve issue as earliest as possible

Resolved

₹5,000