Complaint #1714 1xBet Sportsbook

Transactions stuck for 8 days

By Debi Prasad O.

1 month ago

My 1xBet account - 134003999 is fully verified, and I am a regular user with prior successful transactions. Front-line customer care has repeatedly failed to resolve my issue over the last 8 days.

Please find all legal evidence attached below.

Player ID: 134003999

Deposit Request Payment Query: Nº18127145

Date of Transaction - 13/06/2026

Withdrawal Request Payment Query: Nº18127346

Date of Transaction - 11/06/2026

NOTE - All the evidence (Bank account statement, Payment screenshot, Video of logging in to my bank account and showing the transaction) has been attached to the tickets(payment queries) created in the 1xBet platform.

Total Amount Blocked: 50k INR (Withdrawal) + 20k INR (Deposit) = 70k INR

Disputed sportsbook 1xBet Sportsbook

Reason Amount not credited

Amount ₹70000

Discussion

37 hours left for ojhadebiprasad96 to respond.

1xBet Sportsbook

• Representative

2 days ago

Hello,

Thank you for your message.

To continue the investigation, the responsible department has asked you to submit a new video, as the one previously provided does not show the banking application being opened from the very beginning. Specifically, the video must start from the phone's main menu and clearly show the application being selected before it is opened.

Please record and submit a new video that follows these instructions exactly:

The video should contain the following steps:

-Demonstration of logging into the banking application from the main screen. The shortcut of the banking application must be clearly visible. The video should begin by locating and opening the application from the phone's menu, not by showing the application already open or starting from the password entry screen.
-Demonstration of the account holder's personal details, including the account holder's name, account number, UPI ID, or other account identifier.
-Demonstration of the transaction history, showing the full transaction history from the date of the disputed transaction up to the current date.

Once the new video is submitted in the required format, it will be forwarded to the responsible department so the investigation can continue.

Thank you for your cooperation.

Best regards,
1xBet Team

ojhadebiprasad96

• India

3 days ago

Hello, any update ?

1xBet Sportsbook

• Representative

6 days ago

Hello,

Thank you for your understanding.

We will update you on your case shortly.

Best regards,
1xBet Team

ojhadebiprasad96

• India

1 week ago

Thank you for confirming that you have safely received my verification video and have forwarded it to the responsible department.I appreciate that you are actively tracking the transaction mismatch with your payment provider gateway. I will remain patient on this thread and look forward to your next update as soon as you receive their response. Thank you for your ongoing cooperation.

1xBet Sportsbook Complaint Stats

Resolved 126 / 131

Avg. Amount $20,143

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Sportsbook Complaints

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Withdrawal delayed since January 2025 declined by operator

Hello AskGamblers Team,

I am submitting a complaint against 1xBet regarding a withdrawal that has been pending since January 2025. Although 1xBet informed me that my withdrawal was approved, the funds have never been deposited into my Visa card.

When I contacted support, they told me to “open a payment query” to resolve the issue. However, when I attempted to do this, the Visa option was not supported, meaning I could not submit the payment query they instructed me to use. This left me with no way to follow their process or escalate the issue through their system.

Additionally, I emailed [email protected] twice in the last two months, but I never received any reply.

Despite completing all requirements and repeatedly contacting customer support, my funds have still not been released.

Details:

• Operator: 1xBet

• Account ID / Username: №878789321 traktor1974

• Withdrawal Amount: $4443.45 (I tried withdrawing in smaller increments)

• Withdrawal Method: Visa

• Date of First Withdrawal Request: January 2025

• Current Status: Still pending with no clear explanation

I have contacted 1xBet support many times, but I only receive generic replies and no real progress. The delay is unreasonable, and I am requesting AskGamblers’ assistance to ensure that 1xBet processes my withdrawal.

I have made multiple attempts to resolve this issue, yet I continue to receive generic replies and no real progress.

If AskGamblers requires any more supporting documents, including screenshots or pictures of my communication with 1xBet, I am fully prepared to provide them.

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Request to Void a Late Pre Match Bet Bet Slip 84661345607

Dear AskGamblers Team,
I am submitting this complaint to request the manual recalculation of a pre-match bet that was accepted by the bookmaker's system after the event had already started, due to a technical delay in their data feed.
Account ID: 1512179907
Bet Slip Number: 84661345607
Event: Henan Wanxianshan (Women) vs. Zhejiang Hangzhou II (Women) - CFA Women's League One (July 20).
The Facts:
The actual physical kick-off time for this match was 09:00 (GMT+3) / 14:00 (Beijing Time). However, due to a system delay, the pre-match markets remained open, and my pre-match bet was placed at 11:14 (GMT+3), which is after the match had concluded.
According to 1xBet's own Terms and Conditions, specifically Section 7 (Match Results, Dates and Starting Times), Rule 6: "Bets placed after the starting time of the event shall be settled at odds of 1 (except for live bets)".
Evidence Provided:
1xBet's Internal System: The bookmaker has already corrected the kick-off time for this match to 09:00 on their own platform. However, my bet slip remains incorrectly settled as a "Loss" instead of being manually voided.
Global Independent Data Providers: The correct kick-off time (09:00 GMT+3) is confirmed by major global sports platforms:
Flashscore: https://www.flashscore.com/match/football/henan-songshan-longmen-4UwNoTQ0/zhejiang-YusCxApI/?mid=OxiX787s
Sofascore: https://www.sofascore.com/football/match/henan-jianye-zhejiang-hangzhou/WRNjsbTNj#id:16358479
Official Chinese Sports Portal: 163.com confirms the kick-off was at 14:00 Beijing Time (09:00 GMT+3): https://sports.163.com/caipiao/match/5457225
Resolution Requested:
Since the pre-match bet was undeniably placed after the actual starting time, I kindly request that 1xBet applies their own Terms & Conditions (Section 7, Rule 6) and recalculates Bet Slip #84661345607 to odds of 1.00 (Void)

Resolved

1xbet withdrawal not received for more than 10 days

I have made two withdrawal requests on the 12th of July for 44,116 INR and 1,000 INR with reference to transaction numbers 5050535835 and 5050535027. It's been more than 10 days, and I still haven't received it. I am facing this issue always and I am not satisfied with 1xbet. Kindly check and transfer my winning amount.

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My 1xbet ID is 610248801

I made a deposit of 20000 baht on 12 july 2026, and it's been more than 9 days, and I haven't received my deposit in my ID.

I've already provided the information to customer service. They requested proof from the originating bank that the transfer had been received, which I provided completely. The bank confirmed that the transfer was made to the website's bank account. However, customer service keeps saying they haven't received it and will instead give me a bonus.

Details

Query number 19335603

Date and time of query 12/07/2026 / 17:34

Method Super Promptpay QR

Transaction date and time 12/07/2026 / 15:15

Amount 20 000,00

Currency THB

Your player ID 610248801

Your payment details 06****12

Agent's payment details xxxxxx8726

Unique transfer number 1112062926071215154780127

The customer service department kept rejecting me, even though I provided all the necessary evidence.

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Withdrawal problem in 1xbet

Dear Askgamblers,

I have been a 1xBet customer for quite some time, and before this incident I had completed several deposits and withdrawals without any issues.

On 12 July 2026, I requested a withdrawal of IDR 2,952,000. Shortly afterward, the transaction was marked as "Withdrawal Successful" in my account. However, the money never arrived in my BCA bank account.

From that moment, I cooperated fully with every request made by 1xBet.

First, I was instructed to open a Payment Inquiry. The status of that inquiry repeatedly changed without any explanation. It was opened, then closed, then reopened, and eventually closed again, while my withdrawal remained unresolved.

Later, I was contacted by a representative from the Global Customer Care Team (Blair). Unlike the automated replies, Blair requested additional documents for a proper investigation, including:

My official BCA bank statement (PDF);
Photos of my passport;
Mobile operator verification.

I submitted every document immediately.

After that, Blair completely stopped responding.

Instead, every subsequent reply came only from 1xBet Indonesia Customer Support.

Unfortunately, almost every reply contained the same template response:

"Your withdrawal was successful."
"Please contact your bank."
The same payment document attached repeatedly.

No one ever addressed the evidence I had submitted.

My official BCA bank statement clearly shows that no incoming transaction of IDR 2,952,000 was received, yet none of the replies explained this discrepancy.

Even more frustrating, I was repeatedly instructed to contact my bank, but 1xBet never provided a verifiable bank transaction reference that my bank could actually use to trace the transfer.

Without such a reference, my bank cannot investigate anything.

After several days, the discussion suddenly shifted to an entirely different issue.

I was informed that I allegedly had multiple accounts.

This was surprising because I have previously made deposits and withdrawals without any problems. No one explained why this issue was only raised after I reported my missing withdrawal, nor how it related to the withdrawal itself.

To this day, I have received:

repeated template replies;
repeated copies of the same payment document;
repeated instructions to contact my bank;

but no actual resolution.

I am not asking for special treatment.

I simply ask 1xBet to do one of one things:

Pay my outstanding withdrawal of IDR 2,952,000 immediately. I have fulfilled all of my obligations, and I expect 1xBet to do the same.

After more than a week of full cooperation, I am extremely disappointed with the way this complaint has been handled.

I hope this review encourages 1xBet to conduct a genuine review of my case rather than continuing to send standard template responses.

Best,
HS
Customer ID: 185306407
Ticket: #19361084

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I am writing this complaint to urgently request the resolution of a severe issue regarding my 1xBet account. My account withdrawals have been blocked since December 24, 2025, and despite my continuous efforts to contact customer support, I have not received any solution or official response from the Security Department for over 7 months.

Currently, a balance of over 580,000 LKR is stuck in my account, and I am completely unable to access my funds.

Here are my account details for your verification:

User ID: 896572643

Registered Email: <removed>

Account Status: Active for over 2 years, fully verified with all genuine personal details provided since day one.

I would like to state very clearly that I have strictly followed all terms and conditions. I operate only this single, legitimate account and have never engaged in any fraudulent or suspicious activities.

Previously, local customer support directed me to email the Security Department with my identification documents from my registered email address. I did exactly as instructed, but I have received absolutely no reply. Every time I contact customer care now, they repeatedly tell me to "wait for a reply" or "send another email," offering no real assistance or explanation.

As a loyal customer of over two years, being ignored while my substantial funds are withheld without any justification is deeply frustrating and unfair.

I request that you immediately review my case, unblock my withdrawals, and release my funds.

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I am submitting this official complaint against 1xBet due to a missing deposit that has been withheld for 13 days without any valid reason, despite providing all the official proofs.

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- Player ID: 1435424559

- Complaint/Demand Number: 19018818

- Payment Method: Cash Plus

- Transaction Date & Time: 05/07/2026 at 03:46

- Deposit Amount: 700.00 MAD

- Agent Payment Information: 0605707113

- Unique Transfer Number: 41e585b

- Current Status: Pending (En cours)

According to 1xBet's internal terms and regulations, payment processing and verification should take a maximum of 11 days. This timeframe has now been exceeded.

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I have attached the official receipt and a full screenshot of the transaction request registered in their system. I request 1xBet to credit my 700.00 MAD immediately or return the funds to the agent.

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Best regards,

< full name removed >

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1xBet Account ID: 1664443285
Payment Inquiry Request Number: 18994156

I am submitting this complaint regarding my unresolved withdrawal issue with 1xBet.

My Payment Inquiry Request (No. 18994156) has been under review for more than one month without any resolution.

I have contacted customer support countless times. Every time I receive the same generic response asking me to wait, without any meaningful update regarding my case. I was also promised on several occasions that the issue would be resolved within 4 days, but those promises were never fulfilled.

This ongoing delay and the repeated generic responses, without any actual progress or explanation, are unacceptable. I have waited patiently for over a month and still have not received a clear answer or a final resolution.

I have fully cooperated with the investigation and submitted all the documents requested by 1xBet. Despite this, my request remains under review with no clear explanation for the excessive delay.

I respectfully request AskGamblers to contact 1xBet, obtain a clear update regarding my payment inquiry, and help resolve this matter as soon as possible.

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Complaint against 1xBet

I am writing to file a complaint against 1xBet regarding an unresolved issue with my account.
On 11.07.2026, I made a deposit of 4,000,000 som to my 1xBet account using my bank card (Uzcard/Humo). The money was deducted from my bank card, but it has still not been credited to my 1xBet account balance. Despite multiple attempts to contact the casino's customer support, the issue remains unresolved as of today.
Account details:

Player ID: 938188987
Registered phone number: +998951853939
Deposit method: Bank card (Uzcard/Humo)
Transaction/Request date: 11.07.2026
Amount: 4,000,000 som

I have contacted 1xBet support several times regarding this matter, but I have not received a satisfactory resolution or explanation. The funds were deducted from my card but never appeared in my casino account balance, and no clear timeline has been provided for resolving this issue.
I kindly request AskGamblers' assistance in resolving this matter with the operator and would appreciate a prompt investigation into this complaint.
Thank you for your attention to this matter.

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