Complaint #117 1xBet Sportsbook

Refuses payout for under 26 shots bet

By WharkInterface

1 year ago

Hello,

I am filing this complaint regarding my bet n°66556756189 on the Flamengo vs Chelsea match (FIFA Club World Cup, June 20th, 2025). I placed a bet on "Under 25.5 shots" in the match.

According to the official FIFA website, the total number of shots was 25 (Flamengo 14 - Chelsea 11), meaning the bet should be won.

👉 FIFA official stats: https://www.fifa.com/en/match-centre/match/10005/289175/289176/400019170?date=2025-06-20

However, 1xBet graded the bet as lost, claiming there were 26 shots (15-11), without providing any verifiable or official source for their data.

I sent them the official FIFA link and even provided two video summaries with in-game stats overlays:

24 shots video: https://www.youtube.com/watch?v=qr3k6oZLG-A

23 shots video: https://www.youtube.com/watch?v=_TZFWSGaItw

Now they are stalling and asking for “a full video showing the shot stats at the correct minute/second with a live match timer”. That is an unreasonable requirement, especially since their own terms (Article 23) accept certain public sports sources — and FIFA is the organizing body of the tournament.

Despite multiple requests, they refused to disclose the source used for their count of 26 shots. This lack of transparency is unacceptable.

I kindly request AskGamblers to intervene so that 1xBet:

- either provides the exact official source of their stats,

- or honors the bet result based on FIFA’s official statistics.

Thank you for your support.

Best regards,

Disputed sportsbook 1xBet Sportsbook

Reason Wrong official result

Amount €20.9

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

WharkInterface

1 year ago

Hello,

Thank you for finally recalculating the bet,. I made some searches from my side and as I can see you only update the result for my account and not for the others.

Here is another complaint for the exact same bet : https://www.askgamblers.com/betting-complaints/1xbet-sportsbook-refuses-payout-for-under-26-shots-bet-1

Please pay all users concerned by the bet.

Best regards,

AskGamblers

• Support Team

1 year ago

Dear @WharkInterface,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Sportsbook

• Representative

1 year ago

Dear User,

The official website **updated the result**, which was previously different. Therefore, your bet has been **recalculated as a win** based on the corrected outcome.

Thank you for your understanding.

1XBET support team

1xBet Sportsbook Complaint Stats

Resolved 128 / 133

Avg. Amount $19,847

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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Dear AskGamblers Team,
I am submitting this complaint to request the manual recalculation of a pre-match bet that was accepted by the bookmaker's system after the event had already started, due to a technical delay in their data feed.
Account ID: 1512179907
Bet Slip Number: 84661345607
Event: Henan Wanxianshan (Women) vs. Zhejiang Hangzhou II (Women) - CFA Women's League One (July 20).
The Facts:
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Evidence Provided:
1xBet's Internal System: The bookmaker has already corrected the kick-off time for this match to 09:00 on their own platform. However, my bet slip remains incorrectly settled as a "Loss" instead of being manually voided.
Global Independent Data Providers: The correct kick-off time (09:00 GMT+3) is confirmed by major global sports platforms:
Flashscore: https://www.flashscore.com/match/football/henan-songshan-longmen-4UwNoTQ0/zhejiang-YusCxApI/?mid=OxiX787s
Sofascore: https://www.sofascore.com/football/match/henan-jianye-zhejiang-hangzhou/WRNjsbTNj#id:16358479
Official Chinese Sports Portal: 163.com confirms the kick-off was at 14:00 Beijing Time (09:00 GMT+3): https://sports.163.com/caipiao/match/5457225
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Date and time of query 12/07/2026 / 17:34

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Your player ID 610248801

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