Complaint #1857 1xBet Sportsbook

Not giving withdrawal amount and just indefinite delay

By keshav5602

3 weeks ago

On 12th July 2026 I put withdrawal request of 2 amount of rs 7400 and rs 2600 respectively and it showed withdrawal successful. I used the bank transfer method for that. After almost 10 days when I didn't receive my money, I raised 2 query with query no. 1 - 19724306 and query no. 2 19724319 for rs 7400 and rs 2600.

I was very stressed as I was not getting any update nor did I recieve my money in next 24 hours, they told me I will recieve my resolution of query by 23rd July evening but nothing happened.

Fast forward to today i.e September 1st, and I have raised almost 100 customer support calls and tension of mails and 6 times shared my bank statement again and again and begged the 1x bet team to give my money. They kept reading the standard script and told me to wait for few more hours and I will recieve my money. Multiple times I asked them for a utr and proof of transaction so that even I can contact my bank, but nothing was given, not even a notification regarding the update let alone any money, it's been 40 days since I have raised the queries and it's been 50 days since I placed the withdrawal request. I feel I am made fool around by the support team and have been absolutely waste of time to ask assistance from them, this is my hope to get my rs 10000 combined of both the query amount and please donthe need ful.

My 1x bet gaming id is 1722038817
Ph. No. 8448610120

I am attaching the query related and my bank statement again, the password for bank statement is < password removed >

I have attached the pending query since past 50 days. I have also attached the bank statement.

I hope to get it resolved asap

Thanks

Disputed sportsbook 1xBet Sportsbook

Reason Delayed payment

Amount ₹10000

Discussion

29 hours left for 1xBet Sportsbook to respond.

keshav5602

2 days ago

Dear AskGamblers Complaints Team,
The operator’s reply is completely disingenuous and exposes their bad-faith handling of this dispute:
Trapped Funds Behind an Account Block: The operator claims the funds were returned to my gaming account balance and that I am "able to use the funds or submit a new withdrawal request." This is impossible because 1xBet has completely blocked and restricted my account (Account ID: 1722038817). I cannot access the portal, log in, or initiate any withdrawal.
Admission that Balance Exists: 1xBet has now officially confirmed on this public thread that the ₹10,000 balance was not lost and remains intact.
Refusal to Remit: Their Block Department (block@1xbet-team.com) explicitly instructed me in writing that submitting matching government ID was the sole requirement to withdraw the balance, which I already submitted days ago.
Telling a player whose account is administratively blocked to "log in and submit a withdrawal request" is a blatant contradiction. Because 1xBet will not allow portal access, they must execute an administrative payout.
I request the AskGamblers mediator to reject this deflection. Since the operator confirms the ₹10,000 is on the account, 1xBet must either:
Directly transfer the ₹10,000 to my original source bank account via IMPS/NEFT and provide the UTR here, OR
Completely unblock my account immediately so I can submit the payout request myself without errors or restrictions.
If they refuse to do either, please mark this case as UNRESOLVED due to operator bad faith.

1xBet Sportsbook

• Representative

2 days ago

Hello,

We would like to clarify the status of the withdrawals in question.

Both withdrawal requests #5049351475 and #5049351475 were rejected, and the corresponding funds were returned to the player’s gaming account balance.

Therefore, the funds were not lost or withheld. After the amounts were credited back to the gaming account, the player was able to use the funds or submit a new withdrawal request.

We kindly ask the player to take this information into consideration.

Thank you for your understanding.

Best regards,
1xBet Team

AskGamblers

• Support Team

2 days ago

Dear 1xBet Sportsbook,

We respectfully request that you provide us with a timeframe for the conclusion of the investigation, considering the amount of time that has already passed.

Please note that the complaint will remain open at this stage. However, should you fail to provide a defined timeframe for the completion of the investigation, we may have no other option but to close the complaint as unresolved. Once the investigation has been concluded, you are welcome to request that the complaint be reopened and provide us with the outcome.

Thank you in advance for your cooperation.

keshav5602

3 days ago

Dear AskGamblers Complaints Team,
I am requesting immediate administrative action and intervention on this dispute.
For the fourth consecutive time, the 1xBet representative waited until the final 5 hours of their deadline purely to post an identical, generic placeholder ("currently looking into the situation... clarify the details") solely to reset the timer without providing any update or progress.
This is a calculated abuse of the AGCCS mediation system:
Over 60 Days Pending: My withdrawal queries (#19724306 and #19724319) have been pending for over two months.
Over 25 Days on AskGamblers: This complaint has been active for more than 25 days with zero resolution, despite 1xBet acknowledging on this thread that the matter involves my pending withdrawals.
Admission of Debt: 1xBet Customer Support has explicitly admitted in writing that my ₹10,000 balance is safe and will be received.
KYC Fulfilled: Their Block Department confirmed that submitting the matching government ID from my profile was the only requirement to release the balance. I emailed clear photos of that matching document to [email protected] days ago.
I have zero interest in the 1xBet account itself. The funds belong to me and must be remitted directly to my original source bank account.
I respectfully ask the AskGamblers mediator to step in and end this bad-faith stalling. In their next response, 1xBet must provide concrete bank remittance proof (UTR / IMPS reference number) confirming the transfer of my ₹10,000 to my source bank account, or this case should be formally marked and closed as UNRESOLVED.

1xBet Sportsbook Complaint Stats

Resolved 152 / 158

Avg. Amount $16,809

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 103 out of 106 complaints in this category have been resolved.

This operator's average complaint duration is 19 days, while the average duration across all operators is 7 days.

Complaint Status

29h left

₹10,000

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1xBet Sportsbook Complaints

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Withdrawal impossible

Hello, I'm writing to explain my problem:

I opened a 1xbet account in August 2025 (id:1369669989 name < removed >, making two deposits totaling €320. Both deposits (I've attached proof) were made using Binance Pay.

I've wagered my deposits more than 10 times in total.

I've been trying to withdraw money for over six months.

I'm using the same method as for my deposits, namely Binance Pay. It's not working; the withdrawal is refused, with the reason given being that you must use the same method as for deposits.

I've contacted 1xbet's chat, phone support, and email (more than 50 times—the list is incredibly long!).

They keep telling me the same thing: "Use the same method as for deposits." When I explain that I'm doing exactly what I want, I either get no response or I'm told to make a new deposit to activate a new method. Except I can't deposit (and I really don't want to!) because it seems the account is blocked; I no longer have access to the deposit methods (I've attached a screenshot showing an "authorization error").

Thank you for your work!

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impossible to withdraw

1xBet is blocking my crypto withdrawal and repeatedly requesting Binance transaction documents even though my deposit was made directly from my MetaMask wallet. I have provided blockchain evidence and proof that 1xBet already successfully processed a withdrawal to the same wallet. Security continues to respond that documents are missing without identifying which document is required. They are consistently delaying the issue on customer support chat, not replying the mails I've sent to the security, finance, operations teams.

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Repeated withdrawal rejections and failure to resolve payment issues

I am filing this formal complaint against 1xBet due to repeated withdrawal rejections and the failure of their customer support team to provide a solution.

Since September 20, 2026, I have been unable to withdraw my funds despite multiple attempts.

The following withdrawals were rejected:

September 20, 2026, at 10:15 PM: $100 USD — Rejected by the operator due to a payment error.
September 22, 2026, at 7:25 AM: $50 USD — Rejected by the operator due to a payment error.
September 22, 2026, at 7:48 AM: $54 USD — Rejected because withdrawals must use the same payment details used for deposits.

I want to emphasize that I am already using the same payment method that I used to deposit money into my account. Furthermore, I have successfully completed several withdrawals using this exact same payment method in the past.

Despite repeatedly contacting customer support, I have received nothing but generic responses. They have failed to provide a specific explanation, a practical solution, or confirmation that my case has been escalated to the appropriate department.

I find it particularly concerning that my withdrawal requests have been rejected for different reasons, even though I have not changed my payment method.

I am not requesting any special treatment. I simply want to access my funds using a payment method that has previously worked without issues.

I am requesting AskGamblers' assistance in resolving this dispute and obtaining the following from 1xBet:

A proper investigation into the repeated withdrawal rejections.
A clear explanation of the actual reason my withdrawals are being rejected.
Escalation to the appropriate payment department and a practical solution that allows me to withdraw my funds.
Confirmation of when I can expect this issue to be resolved.

I have screenshots documenting the rejected withdrawal attempts and can provide evidence of my previous successful withdrawals using the same payment method.

I would appreciate AskGamblers' assistance in resolving this matter, as my repeated attempts to obtain a solution directly from 1xBet have been unsuccessful.

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Unsuccessful Deposit

On 08/09/2026, I deposited 122 ETB via Telebirr. The funds were debited but never credited.

On 19/09/2026, 1xBet failed to meet their own deadline.

On 22/09/2026, support agent "Bright" explicitly stated: "This is a bit more complex than we first thought... we don't have a specific finish date just yet." 1xBet has officially abandoned their internal investigation timeline.

I am requesting immediate mediation and a refund of my 122 ETB.

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Formal Complaint 1xBet Withdrawal Dispute Account ID 1731548715

I deposited funds using Bybit Pay and I am attempting to withdraw my remaining balance of $31.01 to the exact same Bybit Pay account (UID: 581689249).

The platform system and live support repeatedly reject the withdrawal claiming a failure to match the deposit method, despite providing full evidence that the payment method and UID are identical.

Live support refuses to review the transaction history manually.

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Withholding of 15000 RUB and intentional delay of P2P withdrawal for 65 days Ticket 19635058

Hello. I am reaching out to the arbitration team for assistance regarding a critical issue with 1xbet.

For 65 days (more than two months), the company has been intentionally stalling my case, withholding my funds, and providing nothing but cynical, automated template responses.

Case Details:

On July 17, 2026, I requested a withdrawal of 30,000 RUB from my 1xbet gaming account via the P2P system (Card Payouts via Telegram, Transaction ID: 134541908). Out of this total amount, only 15,000 RUB was credited to my T-Bank (Tinkoff) card via several small transfers from different individuals. The remaining 15,000 RUB WAS NEVER CREDITED to my account. Due to a poorly designed and confusing P2P bot interface, the status of the request was accidentally changed to "Successful" while I was waiting. I immediately noticed the error and contacted 1xbet support on the exact same day.

On July 19, 2026, an official payment complaint (Ticket №19635058) was generated in my personal account. I promptly provided a full, officially certified bank statement in PDF format covering the entire period. This document legally proves that the second half of the funds (15,000 RUB) never reached my bank account. T-Bank support has confirmed that there are no pending, hidden, or blocked incoming transactions. This is a clear case of fraud by the P2P merchant (sender), who took advantage of an accidental click in the interface and kept the money. Deliberate Sabotage by the Bookmaker:

Today is September 20, 2026. My ticket inside the 1xbet system has been stuck in the "In Progress" status for over 2 months without any valid technical justification. During this time, every email I sent to [email protected] was answered by different representatives (Dmitry, Ilya, Nikolay, Anatoly) with identical, scripted responses promising that "profile specialists are working on it" and asking for "a little more patience."

1xbet strictly refuses to provide any technical proof of the transfer (such as a sender's bank receipt with an RRN/ARN code) or to credit the missing 15,000 RUB manually back to my gaming balance.1xbet is entirely responsible for the security and integrity of P2P transactions on its platform.

At this point, the company’s behavior looks like direct complicity with a fraudulent merchant to withhold user funds.Requirements:

I request the arbitration team to launch an independent investigation, demand an official transaction log and a receipt with an RRN/ARN code from 1xbet representatives (if it even exists), and compel the company to immediately credit the withheld 15,000 RUB to my gaming balance (Account ID: 1595198465

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Deposit Not Credited One Months Delay

1xbet Account Number: 1539105473

Username: MAHBUB883665

Here is the following details of Deposit.

Deposit Amount - 13,000 BDT
Deposit Method - E-Walltet - Fast bKash (bKash - mfs)
E-wallet/bKash Number: < info removed >
Cashout Number: +8801727059729
TrxID: DH473QY1B7
Date & Time : 02:13 AM, 08-04-2026 (MM-DD-YYYY)
Opened Payment Query No at 1xbet: 20266265

Respected Sir,

I deposited 13,000 BDT through bKash and the bKash (mfs) customer service also confirmed that the transaction has been successfully completed. I tried to talk it through the customer service and all they ask me to do is wait. It has been almost 1.5 Months and they are not giving me any timeframe to resolve the matter. I didn’t stop using them, I use the site regularly still. I have attached sufficient proof for the payment and if there is anything else needed, please let me know. I hope I am in good hands right now.

Resolved

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I still have money of more than SGD400 on my account

Hi,

I encountered problem with 1xbet that they logged me out without any reason and also did not respond to my emails in the past 11 days. I still have money of more than SGD400 on my account.

Despite multiple emails sent to the 1xbets teams (ie info-en , info-ms and security-en) on daily basis, I did not receive any response from 1xbet teams. It has been 11 days since the incidence happened on 8th Sep 2026.

As mentioned, I was logged out the account while I was still using it on Tues evening time.

I am consistently trying to log in the account for the past 11 days but still status quo. I also tried to reset my passwords a few times but the account still encounter "Authorization Error - Invalid username or password!". I managed to reset my password 9 times via email but the above error message still appeared.

I am unable to speak with any customer service because I am not logged in.

I still have value balance on my 1xbet account of more than SGD400 on my account.

I would appreciate if the above can be resolved asap please.

Regards,
KP Yap

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Withdrawal locked and support unresponsive after fulfilling instructions

1xBet has disabled the Skrill withdrawal option on my cashier interface and has stopped responding to support emails after I completed all requested security conditions.

I requested a withdrawal method update to Skrill for my account (ID: 1786222007). 1xBet Security specifically instructed me via email to deposit funds using Skrill and place/settle a bet at odds of 1.10 or higher to authorize this payment method.

I have completely fulfilled every condition required by Security:

Deposited via Skrill (<email address removed>).

Placed and settled the required bet at odds above 1.10.

Verified my identity and provided all requested documentation.

Despite fulfilling these instructions in full, the Skrill option remains hidden/disabled under my "Withdraw Funds" menu. I have repeatedly followed up with Security via email and live chat, but customer support remains unresponsive and has failed to enable the cashier option or process my payout.

I have complete documentation (Security instruction emails, Skrill deposit receipts, settled bet slips, and screenshots of the missing withdrawal option). I request that 1xBet manually enable Skrill on my account profile and allow the processing of my withdrawal.

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Complaint regarding prolonged verification and blocked account appeal

1655681405 - Account number

Dear AskGamblers Team,

I am requesting your assistance regarding my blocked account and the prolonged verification process with 1xBet.

I initially fully cooperated with 1xBet's verification process through email and provided the information requested by their team. After that, I was asked to complete a video verification. I cooperated with this requirement as well, and my video verification was successfully completed.

After completing the video verification, instead of completing the verification of my account, my account was moved to a blocked-account appeal process. I was then asked to provide several additional notarized documents and declarations concerning my identity, Source of Funds, Source of Wealth, PEP status, and other transaction-related information.

I again fully cooperated with the operator.I submitted all the requested notarized documents and supporting information for the blocked-account appeal.

I have made every reasonable effort to cooperate with the verification process and have provided the documents requested by the operator in good faith. I am also willing to provide any reasonable additional information if something specific is still required.

After submitting all the documents, I contacted the Security Team by email to inform them that the requested documents had been submitted and to ask for confirmation that the documents had been received and were under review.

Instead of confirming receipt or providing an update regarding my submitted documents, I received the following response:

“Dear customer, all consulting on the matter of your request was provided earlier in this mail thread.”

Then again, I mailed every single document, which was supposed to be uploaded in the website to the Security team mail and ask them specifically what exactly they need since I have submitted whatever they asked for and has been notarised as well.
They are neither responding to me or helping me out in this process. My account has been blocked since May and I have cooperated with the team in every possible way.

I respectfully believe that after complying with the operator's document request and submitting the requested notarized information, I should at least receive a clear confirmation regarding the status of my submission.

I do not want to make any unsupported accusation against 1xBet. My intention is simply to have a fair, transparent and reasonable verification process. I have cooperated with every verification step requested from me and have submitted the documents requested for the blocked-account appeal.

My request to AskGamblers

I respectfully ask AskGamblers to assist me with the following:

1. Please keep this matter on record and, where permitted under your complaint procedure, keep the case open/active while 1xBet reviews my submitted documents.
2. Please assist in obtaining confirmation from 1xBet that the documents submitted have been received and are under review.
3. If any document is missing, unclear or insufficient, I request that 1xBet clearly identify the specific document and explain what additional information is required.
4. Finally, I respectfully request that 1xBet complete the verification process and provide a clear decision regarding my account after reviewing all the information and documents I have submitted.

I have acted in good faith throughout this process and have tried to comply with every reasonable requirement. The prolonged restriction and repeated verification steps have caused me considerable inconvenience.

I would sincerely appreciate AskGamblers' assistance in helping both parties reach a clear and fair resolution.

Thank you for your time and assistance.

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