Complaint #1837 1xBet Sportsbook

No verification option

By Pekka K.

1 week ago

Dear Askgamblers/1XBET,

First of all, I love the 1XBET site and the wide range of sports betting options it offers. I created my account sometime in may 2025, so more than a year ago, and I was verified without any problems. I've also never had any issues with withdrawals.

Until the end of july 2026.

I won €482.76, which is my current balance. I wanted to withdraw some of the money, but I was prompted to submit documents. Since I had already been verified, I assumed this was simply a routine check that is required from time to time. I have no problem with that.

Now, the problem is that I need to email 1XBET's security team regarding a document, but they don't respond. I sent an email from my registered 1XBET email address on July 22 at 11:35 AM Finland time. It is now August 24, 32 days later, and I still have not received any reply. It has been more than a month, which is an unreasonably long time to wait for a response.

I thought that perhaps there was an issue with my Outlook email address, as some betting companies sometimes have problems sending emails to Outlook.com accounts. Therefore, I forwarded the original email to my alternative Gmail account and sent the same message to support from that account on August 15. Now, five days later, I still have not received a response.

In the attachment (private) I added screenshots of my send e-mail from my outlook.com account on july 22 and in the other attachment the e-mail I send from my alternative e-mail from august 19.

Again, I love playing on 1XBET and have never had any issues with withdrawals in the past. Verification is not the problem, as I have previously been verified on this website. However, I now need to verify my account again, but I am not being given the option to do so, and the security team is not responding.

Because of this, I am currently unable to withdraw any part of my €482.75 balance. There is also no point in continuing to play on the website when I know I cannot withdraw my funds.

I would be happy to continue playing on 1XBET once the verification and withdrawal issues have been resolved.

Best Regards,

Pekka

Disputed sportsbook 1xBet Sportsbook

Reason Verification issues

Amount €482.75

Discussion

51 hours left for pekkakorhonen90 to respond.

AskGamblers

• Support Team

1 day ago

Dear @pekkakorhonen90,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Sportsbook

• Representative

4 days ago

Hello,

We have received an update from our Security Department regarding the document you provided. Unfortunately, the submitted document does not appear to be an original document and cannot be accepted for verification.

Please provide clear photos of the original, valid identity document associated with your 1xBet account. The document must be genuine and meet all the requirements previously provided by the Security Department: JPG format, file size above 1 MB, not cropped, with the entire document clearly visible and all details readable.

Please send the photos to security-en@1xbet-team.com so that the responsible specialists can continue the verification process.

Best regards,
1xBet Team

pekkakorhonen90

• Finland

6 days ago

Thanks! I made a picture of my ID card front + back and send it.
Not cropped, JPG file and bigger then 1MB.

1xBet Sportsbook

• Representative

1 week ago

Hello,

We have received an update from our Security Department regarding your case.

To proceed with the verification, please provide colored photos of your valid national ID card (both sides) or the main page of your passport.

Please ensure that:

The photos are in JPG format. Scanned copies and screenshots are not accepted.
Each file is larger than 1 MB.
The documents are not cropped, with the entire document clearly visible.
All information and details on the document are clearly readable.

Please send the requested documents to our Security Department email security-en@1xbet-team.com.

Once the documents are received, the responsible department will proceed with the verification.

Thank you for your cooperation and understanding.

Best regards,
1xBet Team

1xBet Sportsbook Complaint Stats

Resolved 143 / 148

Avg. Amount $17,877

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

Complaint Status

51h left

€483

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1xBet Sportsbook Complaints

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Not giving withdrawal amount and just indefinite delay

On 12th July 2026 I put withdrawal request of 2 amount of rs 7400 and rs 2600 respectively and it showed withdrawal successful. I used the bank transfer method for that. After almost 10 days when I didn't receive my money, I raised 2 query with query no. 1 - 19724306 and query no. 2 19724319 for rs 7400 and rs 2600.

I was very stressed as I was not getting any update nor did I recieve my money in next 24 hours, they told me I will recieve my resolution of query by 23rd July evening but nothing happened.

Fast forward to today i.e September 1st, and I have raised almost 100 customer support calls and tension of mails and 6 times shared my bank statement again and again and begged the 1x bet team to give my money. They kept reading the standard script and told me to wait for few more hours and I will recieve my money. Multiple times I asked them for a utr and proof of transaction so that even I can contact my bank, but nothing was given, not even a notification regarding the update let alone any money, it's been 40 days since I have raised the queries and it's been 50 days since I placed the withdrawal request. I feel I am made fool around by the support team and have been absolutely waste of time to ask assistance from them, this is my hope to get my rs 10000 combined of both the query amount and please donthe need ful.

My 1x bet gaming id is 1722038817
Ph. No. 8448610120

I am attaching the query related and my bank statement again, the password for bank statement is < password removed >

I have attached the pending query since past 50 days. I have also attached the bank statement.

I hope to get it resolved asap

Thanks

45h left

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Verification problem 1xBet

I have sent an email 21.8. for the security team to send me detailed infomation on how to verify my account. I don´t have a bank card available anymore that i used to make deposits from. I would like to know how can we proceed with the verification process for example to verify with another bank card. 1xbet hasn´t answered my emails.

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6500 MAD deposit missing for more than 30 days

I am extremely disappointed with my experience with 1xBet.
My ID is 814036181.

More than 30 days ago, I deposited 6,500 MAD into my 1xBet account. The transaction was completed successfully, but the money was never credited to my account. My balance still shows 0 MAD.

I opened a support request (reference 18723541) and provided all the documents requested, including:

-The official bank deposit receipt
-My bank statement
-A video recording documenting the transfer
-Additional documents requested by their support team

Despite providing all this evidence, my request was rejected, claiming that the documents did not prove the transfer.
The support team opened another request under 20028267 still pending until the moment.

What is particularly frustrating is that I have already provided everything requested and have repeatedly contacted their support team, yet after more than a month, my 6,500 MAD is still missing and there has been no satisfactory resolution.

I trusted 1xBet because of its reputation and had never experienced such an issue before. Unfortunately, this experience has seriously damaged my confidence in the platform.

I simply want my 6,500 MAD to be properly credited to my account or returned to me.

I hope 1xBet will finally investigate this matter seriously and resolve it.

Very disappointing experience. 😔

12h left

د.م.6,500

Withdrawal of 4098 MAD stuck for over 30 days due to 1xBet technical Issue

Hello AskGamblers Team,

I am filing this complaint against 1xBet because my deposited funds (4098 MAD) have been stuck for over a month due to a technical deadlock in their payment system. Furthermore, I have not received any response from the 1xBet Security Team regarding my recent emails to resolve the issue.

My account was restricted from making deposits, but I was officially authorized by 1xBet to withdraw my remaining balance. However, the system currently only allows me to withdraw via "Mobcash" (local cash agents).

Here is the technical loop I am trapped in: The Mobcash system automatically rejects my withdrawal attempts because it requires a player to have made a prior deposit with the chosen agent. Since 1xBet blocked my account from depositing, I physically cannot fulfill this system requirement.

Crucially, the 1xBet Security Team explicitly acknowledged this technical flaw in writing and instructed me to find a local agent and send their details for "manual approval" to resolve the system limitation.

The First Attempt: They manually approved a withdrawal with a first agent, but the transaction still failed. This was entirely out of my control; the Mobcash system rejected it because that specific agent's account balance limit was not high enough to receive the 4098 MAD.

The Second Attempt: I recently provided the details of a new, verified Mobcash agent (Agency: Isco Service), exactly as 1xBet requested. I sent these details on August 16th. Since then, I have not received any response from the Security Team.

To make matters worse, I live in the city of Kenitra, and this new agent is located in Casablanca. Because I only found this agent on Facebook, I cannot trust them with the withdrawal code online. I must physically travel to Casablanca to complete the transaction face-to-face. I cannot risk wasting time and money traveling all the way there just to face another system limit failure upon arrival.

MY REQUEST FOR A PRACTICAL RESOLUTION: Because of these constant Mobcash system limitations, the most practical solution to resolve this technical issue is for 1xBet to change my withdrawal method to a Direct Bank Transfer.

To prove absolute transparency and to clear any possible doubts regarding Money Laundering (AML) or security concerns, I want the funds sent directly to my personal CIH Bank account in Morocco. I have attached my official bank statement (RIB/IBAN) to this complaint. I am fully prepared to provide my National ID and any other proof required by the Security Team.

Therefore, my request to 1xBet is clear. Please provide ONE of the following:

Open the Bank Transfer option on my account so I can receive my money safely and practically.

OR, provide written pre-confirmation that this specific new agent has sufficient limits to receive the full 4098 MAD successfully, so I can travel to Casablanca with peace of mind.

I kindly request AskGamblers to intervene and mediate with 1xBet to help me secure one of these two solutions. Thank you for your help.

MY 1XBET ACCOUNT DETAILS:

Full Name: < removed content >

Account ID: 1753063433

Registered Email: < removed content >

Registered Phone Number: < removed content >

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ARS 1280000 withdrawal marked as completed but never received

I made a withdrawal of ARS 1,280,000 from 1xBet to Mercado Pago on July 19, 2026, at 12:46 PM.

The withdrawal is shown as “completed” in my 1xBet account, but the money was never credited to my Mercado Pago account.

I have contacted 1xBet support several times. They informed me that the case was escalated to the relevant department and that they are currently waiting for a response from the payment provider.

They also requested a Mercado Pago account statement, which I provided to demonstrate that the funds were never received.

It has now been more than 30 days since I made the withdrawal, and I still have not received the money or a concrete explanation of what happened to the transfer.

1xBet has informed me that there is a unique transfer number associated with the transaction, but so far they have not provided me with a valid transfer receipt or proof that would allow me to verify that the funds were actually sent and received by Mercado Pago.

I am asking 1xBet to investigate and resolve this matter definitively by providing proof of payment and the full traceability of the transaction. If the payment provider confirms that the funds were not credited to Mercado Pago, I request that the ARS 1,280,000 be immediately returned to my 1xBet account.

I have screenshots of the withdrawal, my conversations with 1xBet support, and my Mercado Pago account statement as supporting documentation.

I would appreciate AskGamblers’ assistance in getting 1xBet to provide a concrete response and resolve this issue.

Rejected

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Complaint against 1xBet

Subject: Deposit of 3,800,000 UZS not credited to account – unresolved for over 10 days

On 12 August 2026, I made a deposit of 3,800,000 UZS to my 1xBet account via bank card. The transaction was successfully processed and the amount was charged from my card (bank payment confirmation attached), but it was never credited to my 1xBet account balance.

I immediately opened a support ticket with 1xBet regarding this issue. It has now been more than 10 days since I first reported the problem. I have been in continuous contact with their support team, and each time I am told the issue "will be resolved soon" — but no resolution, credit, or refund has been provided to date.

Evidence attached:

Bank/payment receipt confirming the deposit of 3,800,000 UZS on 12 August 2026
Screenshots of my correspondence with 1xBet support regarding this unresolved case

I am requesting AskGamblers' assistance in resolving this matter with the operator — either by having the deposited amount credited to my account balance, or by receiving a full refund to my original payment method.

Thank you for your assistance.

Resolved

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8k withdrawal not received

Complaint against 1xBet – S/8,000 Withdrawal Not Received

I am submitting this complaint regarding a withdrawal of S/8,000 (Peruvian soles) from my 1xBet account.

I requested the withdrawal on July 20, 2026, using bank transfer to my BCP bank account in Peru. The withdrawal was approved, but I have still not received the money in my bank account.

As of August 21, 2026, more than one month has passed since I requested the withdrawal.

I have contacted 1xBet customer support repeatedly regarding this issue. My support request/ticket number is 19751561. However, I have only received general responses stating that my withdrawal is being processed by their financial department and that I should continue waiting.

I have specifically requested the following information from 1xBet:

1. Has the S/8,000 withdrawal actually been sent to the payment processor or bank?
2. What is the exact date on which the payment was sent?
3. What is the transaction reference number, UTR, payment ID, or bank transfer confirmation?
4. If the payment has not been sent, what is the specific reason for the delay?
5. When exactly should I expect the funds to be credited to my bank account?

So far, I have not received a clear answer or sufficient proof that the money was actually transferred to my bank.

I have previously used the same withdrawal method successfully, including a previous withdrawal of S/3,000, so I do not understand why this S/8,000 withdrawal has remained unresolved for more than a month.

I am not requesting anything beyond the payment of my legitimate withdrawal. I am asking 1xBet to either:

* provide clear evidence that the S/8,000 was transferred, including the transaction/reference number and payment date, so that I can trace it with my bank; or
* process and release the full S/8,000 withdrawal without further unnecessary delay.

I can provide screenshots of the withdrawal status, my conversations with 1xBet support, the support ticket, and other relevant evidence if required.

I would appreciate AskGamblers’ assistance in resolving this matter with 1xBet.

Amount disputed: S/8,000
Withdrawal date: July 20, 2026
Payment method: Bank transfer
Bank: BCP, Peru
1xBet support ticket: 19751561
Current status: Withdrawal approved, but funds not received

Resolved

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Complaint Regarding Prolonged Verification and Blocked Account Appeal

Game ID: 1026078941

Dear AskGamblers Team,

I am requesting your assistance regarding my blocked account and the prolonged verification process with 1xBet.

I initially fully cooperated with 1xBet's verification process through email and provided the information requested by their team. After that, I was asked to complete a video verification. I cooperated with this requirement as well, and my video verification was successfully completed.

After completing the video verification, instead of completing the verification of my account, my account was moved to a blocked-account appeal process. I was then asked to provide several additional notarized documents and declarations concerning my identity, Source of Funds, Source of Wealth, PEP status, and other transaction-related information.

I again fully cooperated with the operator. On 21 August 2026, I submitted all the requested notarized documents and supporting information for the blocked-account appeal.

I have made every reasonable effort to cooperate with the verification process and have provided the documents requested by the operator in good faith. I am also willing to provide any reasonable additional information if something specific is still required.

After submitting all the documents, I contacted the Security Team by email to inform them that the requested documents had been submitted and to ask for confirmation that the documents had been received and were under review.

Instead of confirming receipt or providing an update regarding my submitted documents, I received the following response:

“Dear customer, all consulting on the matter of your request was provided earlier in this mail thread.”

This response does not confirm whether my newly submitted documents have actually been received, whether they are being reviewed, or whether any particular document is missing or insufficient.

I respectfully believe that after complying with the operator's document request and submitting the requested notarized information, I should at least receive a clear confirmation regarding the status of my submission.

I do not want to make any unsupported accusation against 1xBet. My intention is simply to have a fair, transparent and reasonable verification process. I have cooperated with every verification step requested from me and have submitted the documents requested for the blocked-account appeal.

My request to AskGamblers

I respectfully ask AskGamblers to assist me with the following:

1. Please keep this matter on record and, where permitted under your complaint procedure, keep the case open/active while 1xBet reviews my submitted documents.
2. Please assist in obtaining confirmation from 1xBet that the documents submitted on 21 August 2026 have been received and are under review.
3. If any document is missing, unclear or insufficient, I request that 1xBet clearly identify the specific document and explain what additional information is required.
4. Finally, I respectfully request that 1xBet complete the verification process and provide a clear decision regarding my account after reviewing all the information and documents I have submitted.

I have acted in good faith throughout this process and have tried to comply with every reasonable requirement. The prolonged restriction and repeated verification steps have caused me considerable inconvenience.

I would sincerely appreciate AskGamblers' assistance in helping both parties reach a clear and fair resolution.

Thank you for your time and assistance.

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Account blocked during verification and withdrawal of my funds delayed

I am submitting this complaint regarding my 1xBet account, which has been blocked/restricted during the verification process, while my funds remain inaccessible.

I have been a verified customer of 1xBet for a long time, and I have completed verification procedures previously without any similar issue.

On the latest verification request, I provided all the documents and information requested by the Security Department, including my identification documents, selfie, and the other required evidence. I fully cooperated with the verification process.

After submitting the requested documents, I was informed that the verification could take up to 72 hours. However, approximately 5 days have now passed without receiving a final decision or a clear explanation regarding the status of my account.

During this process, my account became blocked/restricted, and I am currently unable to access or withdraw my funds. There is a significant amount of money in my account, and I urgently need access to my funds due to financial obligations.

I have repeatedly contacted Customer Support, but they have only provided generic responses and advised me to wait for the Security Department. I have also contacted the Security Department directly, but I have not received a clear explanation of the reason for the continued restriction or a specific timeframe for completing the verification.

I would like 1xBet to clearly clarify:

What is the exact reason for the current restriction/block on my account?

Is the block temporary and related only to the KYC/security verification?

Has my verification been completed, or is any additional documentation required from me?

Why has the verification exceeded the 72-hour timeframe that I was given?

When will I be able to access and withdraw my funds?

I have fully cooperated with every verification request and have provided all requested documents. I am not asking for any special treatment. I am simply requesting that 1xBet complete the verification process, clearly explain the situation, and restore my ability to access and withdraw my funds.

I hope AskGamblers can assist in obtaining a clear and definitive response from 1xBet and help resolve this matter as soon as possible.

my acc id : 1052328631

15h left

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Money not credited in my 1xbet account

I deposited 10000 INR using UPI Fast on 16 Aug 2026, 4:50 PM IST

But money not credited to my 1xBet account. I immediately created a payment query, attaching all the payment proofs, and it is still showing as in progress till this time.

Query number - 20825414

Date and time of query - 16/08/2026 / 17:06

Method - UPI Fast

Transaction date and time - 4:50 pm, 16 Aug 2026 IST

Amount - 10000 INR

1xbet player ID - 218784965

Agent's payment details - < content removed >

UPI ref number - mentioned in the ticket

Attached are the proofs of payment.

Please check and resolve my issue as soon as possible.

Resolved

₹10,000