Complaint #1837 1xBet Sportsbook

No verification option

By Pekka K.

1 month ago

Dear Askgamblers/1XBET,

First of all, I love the 1XBET site and the wide range of sports betting options it offers. I created my account sometime in may 2025, so more than a year ago, and I was verified without any problems. I've also never had any issues with withdrawals.

Until the end of july 2026.

I won €482.76, which is my current balance. I wanted to withdraw some of the money, but I was prompted to submit documents. Since I had already been verified, I assumed this was simply a routine check that is required from time to time. I have no problem with that.

Now, the problem is that I need to email 1XBET's security team regarding a document, but they don't respond. I sent an email from my registered 1XBET email address on July 22 at 11:35 AM Finland time. It is now August 24, 32 days later, and I still have not received any reply. It has been more than a month, which is an unreasonably long time to wait for a response.

I thought that perhaps there was an issue with my Outlook email address, as some betting companies sometimes have problems sending emails to Outlook.com accounts. Therefore, I forwarded the original email to my alternative Gmail account and sent the same message to support from that account on August 15. Now, five days later, I still have not received a response.

In the attachment (private) I added screenshots of my send e-mail from my outlook.com account on july 22 and in the other attachment the e-mail I send from my alternative e-mail from august 19.

Again, I love playing on 1XBET and have never had any issues with withdrawals in the past. Verification is not the problem, as I have previously been verified on this website. However, I now need to verify my account again, but I am not being given the option to do so, and the security team is not responding.

Because of this, I am currently unable to withdraw any part of my €482.75 balance. There is also no point in continuing to play on the website when I know I cannot withdraw my funds.

I would be happy to continue playing on 1XBET once the verification and withdrawal issues have been resolved.

Best Regards,

Pekka

Disputed sportsbook 1xBet Sportsbook

Reason Verification issues

Amount €482.75

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear @pekkakorhonen90,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Sportsbook

• Representative

3 weeks ago

Hello,

We have received an update from our Security Department regarding the document you provided. Unfortunately, the submitted document does not appear to be an original document and cannot be accepted for verification.

Please provide clear photos of the original, valid identity document associated with your 1xBet account. The document must be genuine and meet all the requirements previously provided by the Security Department: JPG format, file size above 1 MB, not cropped, with the entire document clearly visible and all details readable.

Please send the photos to security-en@1xbet-team.com so that the responsible specialists can continue the verification process.

Best regards,
1xBet Team

pekkakorhonen90

• Finland

3 weeks ago

Thanks! I made a picture of my ID card front + back and send it.
Not cropped, JPG file and bigger then 1MB.

1xBet Sportsbook

• Representative

4 weeks ago

Hello,

We have received an update from our Security Department regarding your case.

To proceed with the verification, please provide colored photos of your valid national ID card (both sides) or the main page of your passport.

Please ensure that:

The photos are in JPG format. Scanned copies and screenshots are not accepted.
Each file is larger than 1 MB.
The documents are not cropped, with the entire document clearly visible.
All information and details on the document are clearly readable.

Please send the requested documents to our Security Department email security-en@1xbet-team.com.

Once the documents are received, the responsible department will proceed with the verification.

Thank you for your cooperation and understanding.

Best regards,
1xBet Team

1xBet Sportsbook Complaint Stats

Resolved 152 / 158

Avg. Amount $16,809

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 103 out of 106 complaints in this category have been resolved.

This operator's average complaint duration is 19 days, while the average duration across all operators is 7 days.

1xBet Sportsbook Complaints

See all complaints for this sportsbook

Withdrawal impossible

Hello, I'm writing to explain my problem:

I opened a 1xbet account in August 2025 (id:1369669989 name < removed >, making two deposits totaling €320. Both deposits (I've attached proof) were made using Binance Pay.

I've wagered my deposits more than 10 times in total.

I've been trying to withdraw money for over six months.

I'm using the same method as for my deposits, namely Binance Pay. It's not working; the withdrawal is refused, with the reason given being that you must use the same method as for deposits.

I've contacted 1xbet's chat, phone support, and email (more than 50 times—the list is incredibly long!).

They keep telling me the same thing: "Use the same method as for deposits." When I explain that I'm doing exactly what I want, I either get no response or I'm told to make a new deposit to activate a new method. Except I can't deposit (and I really don't want to!) because it seems the account is blocked; I no longer have access to the deposit methods (I've attached a screenshot showing an "authorization error").

Thank you for your work!

82h left

€320

impossible to withdraw

1xBet is blocking my crypto withdrawal and repeatedly requesting Binance transaction documents even though my deposit was made directly from my MetaMask wallet. I have provided blockchain evidence and proof that 1xBet already successfully processed a withdrawal to the same wallet. Security continues to respond that documents are missing without identifying which document is required. They are consistently delaying the issue on customer support chat, not replying the mails I've sent to the security, finance, operations teams.

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$399

Repeated withdrawal rejections and failure to resolve payment issues

I am filing this formal complaint against 1xBet due to repeated withdrawal rejections and the failure of their customer support team to provide a solution.

Since September 20, 2026, I have been unable to withdraw my funds despite multiple attempts.

The following withdrawals were rejected:

September 20, 2026, at 10:15 PM: $100 USD — Rejected by the operator due to a payment error.
September 22, 2026, at 7:25 AM: $50 USD — Rejected by the operator due to a payment error.
September 22, 2026, at 7:48 AM: $54 USD — Rejected because withdrawals must use the same payment details used for deposits.

I want to emphasize that I am already using the same payment method that I used to deposit money into my account. Furthermore, I have successfully completed several withdrawals using this exact same payment method in the past.

Despite repeatedly contacting customer support, I have received nothing but generic responses. They have failed to provide a specific explanation, a practical solution, or confirmation that my case has been escalated to the appropriate department.

I find it particularly concerning that my withdrawal requests have been rejected for different reasons, even though I have not changed my payment method.

I am not requesting any special treatment. I simply want to access my funds using a payment method that has previously worked without issues.

I am requesting AskGamblers' assistance in resolving this dispute and obtaining the following from 1xBet:

A proper investigation into the repeated withdrawal rejections.
A clear explanation of the actual reason my withdrawals are being rejected.
Escalation to the appropriate payment department and a practical solution that allows me to withdraw my funds.
Confirmation of when I can expect this issue to be resolved.

I have screenshots documenting the rejected withdrawal attempts and can provide evidence of my previous successful withdrawals using the same payment method.

I would appreciate AskGamblers' assistance in resolving this matter, as my repeated attempts to obtain a solution directly from 1xBet have been unsuccessful.

54h left

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Unsuccessful Deposit

On 08/09/2026, I deposited 122 ETB via Telebirr. The funds were debited but never credited.

On 19/09/2026, 1xBet failed to meet their own deadline.

On 22/09/2026, support agent "Bright" explicitly stated: "This is a bit more complex than we first thought... we don't have a specific finish date just yet." 1xBet has officially abandoned their internal investigation timeline.

I am requesting immediate mediation and a refund of my 122 ETB.

50h left

ብር122

Formal Complaint 1xBet Withdrawal Dispute Account ID 1731548715

I deposited funds using Bybit Pay and I am attempting to withdraw my remaining balance of $31.01 to the exact same Bybit Pay account (UID: 581689249).

The platform system and live support repeatedly reject the withdrawal claiming a failure to match the deposit method, despite providing full evidence that the payment method and UID are identical.

Live support refuses to review the transaction history manually.

27h left

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Withholding of 15000 RUB and intentional delay of P2P withdrawal for 65 days Ticket 19635058

Hello. I am reaching out to the arbitration team for assistance regarding a critical issue with 1xbet.

For 65 days (more than two months), the company has been intentionally stalling my case, withholding my funds, and providing nothing but cynical, automated template responses.

Case Details:

On July 17, 2026, I requested a withdrawal of 30,000 RUB from my 1xbet gaming account via the P2P system (Card Payouts via Telegram, Transaction ID: 134541908). Out of this total amount, only 15,000 RUB was credited to my T-Bank (Tinkoff) card via several small transfers from different individuals. The remaining 15,000 RUB WAS NEVER CREDITED to my account. Due to a poorly designed and confusing P2P bot interface, the status of the request was accidentally changed to "Successful" while I was waiting. I immediately noticed the error and contacted 1xbet support on the exact same day.

On July 19, 2026, an official payment complaint (Ticket №19635058) was generated in my personal account. I promptly provided a full, officially certified bank statement in PDF format covering the entire period. This document legally proves that the second half of the funds (15,000 RUB) never reached my bank account. T-Bank support has confirmed that there are no pending, hidden, or blocked incoming transactions. This is a clear case of fraud by the P2P merchant (sender), who took advantage of an accidental click in the interface and kept the money. Deliberate Sabotage by the Bookmaker:

Today is September 20, 2026. My ticket inside the 1xbet system has been stuck in the "In Progress" status for over 2 months without any valid technical justification. During this time, every email I sent to [email protected] was answered by different representatives (Dmitry, Ilya, Nikolay, Anatoly) with identical, scripted responses promising that "profile specialists are working on it" and asking for "a little more patience."

1xbet strictly refuses to provide any technical proof of the transfer (such as a sender's bank receipt with an RRN/ARN code) or to credit the missing 15,000 RUB manually back to my gaming balance.1xbet is entirely responsible for the security and integrity of P2P transactions on its platform.

At this point, the company’s behavior looks like direct complicity with a fraudulent merchant to withhold user funds.Requirements:

I request the arbitration team to launch an independent investigation, demand an official transaction log and a receipt with an RRN/ARN code from 1xbet representatives (if it even exists), and compel the company to immediately credit the withheld 15,000 RUB to my gaming balance (Account ID: 1595198465

94h left

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Deposit Not Credited One Months Delay

1xbet Account Number: 1539105473

Username: MAHBUB883665

Here is the following details of Deposit.

Deposit Amount - 13,000 BDT
Deposit Method - E-Walltet - Fast bKash (bKash - mfs)
E-wallet/bKash Number: < info removed >
Cashout Number: +8801727059729
TrxID: DH473QY1B7
Date & Time : 02:13 AM, 08-04-2026 (MM-DD-YYYY)
Opened Payment Query No at 1xbet: 20266265

Respected Sir,

I deposited 13,000 BDT through bKash and the bKash (mfs) customer service also confirmed that the transaction has been successfully completed. I tried to talk it through the customer service and all they ask me to do is wait. It has been almost 1.5 Months and they are not giving me any timeframe to resolve the matter. I didn’t stop using them, I use the site regularly still. I have attached sufficient proof for the payment and if there is anything else needed, please let me know. I hope I am in good hands right now.

Resolved

৳13,000

I still have money of more than SGD400 on my account

Hi,

I encountered problem with 1xbet that they logged me out without any reason and also did not respond to my emails in the past 11 days. I still have money of more than SGD400 on my account.

Despite multiple emails sent to the 1xbets teams (ie info-en , info-ms and security-en) on daily basis, I did not receive any response from 1xbet teams. It has been 11 days since the incidence happened on 8th Sep 2026.

As mentioned, I was logged out the account while I was still using it on Tues evening time.

I am consistently trying to log in the account for the past 11 days but still status quo. I also tried to reset my passwords a few times but the account still encounter "Authorization Error - Invalid username or password!". I managed to reset my password 9 times via email but the above error message still appeared.

I am unable to speak with any customer service because I am not logged in.

I still have value balance on my 1xbet account of more than SGD400 on my account.

I would appreciate if the above can be resolved asap please.

Regards,
KP Yap

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Withdrawal locked and support unresponsive after fulfilling instructions

1xBet has disabled the Skrill withdrawal option on my cashier interface and has stopped responding to support emails after I completed all requested security conditions.

I requested a withdrawal method update to Skrill for my account (ID: 1786222007). 1xBet Security specifically instructed me via email to deposit funds using Skrill and place/settle a bet at odds of 1.10 or higher to authorize this payment method.

I have completely fulfilled every condition required by Security:

Deposited via Skrill (<email address removed>).

Placed and settled the required bet at odds above 1.10.

Verified my identity and provided all requested documentation.

Despite fulfilling these instructions in full, the Skrill option remains hidden/disabled under my "Withdraw Funds" menu. I have repeatedly followed up with Security via email and live chat, but customer support remains unresponsive and has failed to enable the cashier option or process my payout.

I have complete documentation (Security instruction emails, Skrill deposit receipts, settled bet slips, and screenshots of the missing withdrawal option). I request that 1xBet manually enable Skrill on my account profile and allow the processing of my withdrawal.

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Complaint regarding prolonged verification and blocked account appeal

1655681405 - Account number

Dear AskGamblers Team,

I am requesting your assistance regarding my blocked account and the prolonged verification process with 1xBet.

I initially fully cooperated with 1xBet's verification process through email and provided the information requested by their team. After that, I was asked to complete a video verification. I cooperated with this requirement as well, and my video verification was successfully completed.

After completing the video verification, instead of completing the verification of my account, my account was moved to a blocked-account appeal process. I was then asked to provide several additional notarized documents and declarations concerning my identity, Source of Funds, Source of Wealth, PEP status, and other transaction-related information.

I again fully cooperated with the operator.I submitted all the requested notarized documents and supporting information for the blocked-account appeal.

I have made every reasonable effort to cooperate with the verification process and have provided the documents requested by the operator in good faith. I am also willing to provide any reasonable additional information if something specific is still required.

After submitting all the documents, I contacted the Security Team by email to inform them that the requested documents had been submitted and to ask for confirmation that the documents had been received and were under review.

Instead of confirming receipt or providing an update regarding my submitted documents, I received the following response:

“Dear customer, all consulting on the matter of your request was provided earlier in this mail thread.”

Then again, I mailed every single document, which was supposed to be uploaded in the website to the Security team mail and ask them specifically what exactly they need since I have submitted whatever they asked for and has been notarised as well.
They are neither responding to me or helping me out in this process. My account has been blocked since May and I have cooperated with the team in every possible way.

I respectfully believe that after complying with the operator's document request and submitting the requested notarized information, I should at least receive a clear confirmation regarding the status of my submission.

I do not want to make any unsupported accusation against 1xBet. My intention is simply to have a fair, transparent and reasonable verification process. I have cooperated with every verification step requested from me and have submitted the documents requested for the blocked-account appeal.

My request to AskGamblers

I respectfully ask AskGamblers to assist me with the following:

1. Please keep this matter on record and, where permitted under your complaint procedure, keep the case open/active while 1xBet reviews my submitted documents.
2. Please assist in obtaining confirmation from 1xBet that the documents submitted have been received and are under review.
3. If any document is missing, unclear or insufficient, I request that 1xBet clearly identify the specific document and explain what additional information is required.
4. Finally, I respectfully request that 1xBet complete the verification process and provide a clear decision regarding my account after reviewing all the information and documents I have submitted.

I have acted in good faith throughout this process and have tried to comply with every reasonable requirement. The prolonged restriction and repeated verification steps have caused me considerable inconvenience.

I would sincerely appreciate AskGamblers' assistance in helping both parties reach a clear and fair resolution.

Thank you for your time and assistance.

33h left